CATI Services

CATI – Computer Aided Telephone Interviewing Services | Invensis

Invensis can develop your telephone interviewing (often referred to as Computer Assisted Telephone Interviewing Services (CATI) into a world class customer assistance program. CATI services are greatly sought out by businesses worldwide since they are well suited to business research. Telephone ownership is the lifeline for business organizations of every size and hence telephone interviewing can give you rapid access to desired audience. Invensis minimizes the operational and business risks of offshore CATI by leveraging state-of-the-art infrastructure, cutting edge technology, superior manpower and world class processes.

Why CATI?

We work with clients to implement any preferred CATI software and our CRM systems are customized to suit your CATI requirements and specifications. Invensis deploys a completely automated Predictive Dialer Technology enhanced with Rapid Dial for greater accuracy and 100% customer experience compliant to our Call Management System.

Invensis has access to the best technology in the field of CATI interviewing. It is completely automated, predictive dialer enhanced with Rapid Dial that assures four times the productivity of manual dialing for the most accurate Data. We also have a complete BS17799 compliant system.

Invensis Advantages: Diligent CATI Interviewing, Increased Conversions

• Invensis offers a low cost all-inclusive Computer Aided Telephone Interviewing solutions to our customers.
• We are well versed in using CATI services for surveys in B2C (Business to Customers) and B2B (Business to Business) sectors.
• Agents are carefully selected and then filtered with an extensive background research about their experience with at least 3 years of voice experience.
• Teams are rigorously trained in voice, accent and market research subjects like telephone etiquette, administering questions, research knowledge and tested for speed vis-a-vis the level of accuracy.
• At Invensis, we have the ability to work with questionnaires that are hosted online in order to capture the responses real-time.

Invensis Offerings: End-to-End Computer Aided Telephone Interviewing Services (CATI)

Our CATI clients are provided the following features when using the outsourcing services at our call center:

• Online Reporting.
• 800 Answering Service for CATIs
• Overall Timed Interview Process.
• Individually Timed Questions.
• Simple to Complex Interview Scripts.
• Database Access and Update.
• Unlimited Interview Questionnaires.
• Website and Server Data Access.
• Text To Speech Converter.
• Touch-tone Response Recording.
• Voice Response Recording.
• Professionally Recorded Question Prompts.
• Outside Phone Transfer upon Test Completion.

Invensis has extensive experience in conducting CATI surveys for several global giants all over the world in different domain such as insurance, healthcare, mortgages, insurance, Telecom, etc.

Contact Invensis to experience our unbeatable expertise in CATI services and quick TAT.