Technical Helpdesk
Reliable Technical Helpdesk Company | Invensis
Invensis, a renowned Helpdesk Call Center, has created a benchmark in providing timely resolution of customer issues, complaints, and problems thereby exceeding client expectations in our ability to cater to every aspect of technical help desk. Outsourcing helpdesk services to Invensis ensures effective problem analysis and administration of accurate information to innumerable user queries. Our competent team excels in offering a comprehensive customer support plan.
Invensis Technical Helpdesk Services – Providing the Backbone for Steadfast Customer Assistance
Invensis holds a proven track record as a level 1 support Call Center backed by 300+ rigorously trained technical support team equipped with sound knowledge in respective troubleshooting methods pertaining to a particular industry vertical. We adhere to the Service Level Agreement (SLA) while interacting with our clients and processing solutions for clients who outsource helpdesk requests.
We provide dependable technical help desk services to resolve customer issues while
- Ensuring security to the calls
- Keeping proper track of calls for speedy resolution
- Providing accurate feedback to the callers
- Maintaining exhaustive call statistics
Invensis Offerings – Versatile Technical Helpdesk Company
- 24×7 automatic call distributor
- Handset connected to all digital ports for superior voice quality
- T1 secured lines for optimum security during customer interaction
- Facsimile devices connected to all analog devices
- Fully functioning 1024 kbps IPLC connection terminating at the U.S. with redundant parts
- Nortel IVR platform (integration and hosting) with comprehensive NORTEL ECRM tool
- Voice comprehension technology
- Technology for remote multiplex management
- Interactive training rooms and simulation labs
- Redundancy provided at every point of failure
- LAN based on advanced technology complete with firewall and security
- VPN for remote access
- 100% UPS and full generator back-up
- Complete disaster recovery procedure in place
- CCTV and entry restriction at all points via swipe cards
- Facility for discrete client quality monitoring
Invensis Advantage – Sound and Secure Technical Help Desk Solutions
Our CATI clients are provided the following features when using the outsourcing services at our call center:
- Highly proficient help desk services exceeding industry standards for ensuring total trust by clients who outsource helpdesk requisites to us
- All the support requests follow stringent Quality Assurance (QA) standards that are reviewed and monitored by an expert team of professionals
- Extraordinary performance as a first-line support (T1/L1) helpdesk services provider
- Invensis team prides itself in staying constantly and readily available to its clients to resolve issues quickly
- Fast response time and timely follow ensuring maximum collaboration with client
- Stringent security enforced through secured T1 lines
Contact us for guaranteed premier Technical Helpdesk call center service and TAT.
