About Invensis

Invensis Services

About Free Trials

Regarding Pricing

Payment Process

Engaging with Invensis

Client Concerns

Communication

Questions with Answers

About InvensisBack to Top

What kind of clients has Invensis worked with?

Invensis has been in this business for more than a decade now and has worked with a wide variety of clients during this period. Our vast clientele comprises of companies of all magnitudes from diverse industry verticals spanning more than 50 different geographical locations. We have also served quite a few Fortune 500 companies and our total client base currently stands at 500+ companies.

What makes Invensis a better choice than its competitors?

It is tough to choose an outsourcing partner from among the numerous companies that offer similar services. What differentiates Invensis from the rest is its extensive experience, transparency in process, adherence to global quality standards, high level of flexibility in services, assured cost reductions, quick TAT and most importantly, good and regular communication with the clients.

Does Invensis have the resources and infrastructure to handle my project?

Invensis has sufficient resources, domain expertise and infrastructure for all the services it provides. In case the magnitude of the project demands more manpower or infrastructure than what is available, Invensis is capable of expanding to fulfill the requirements of the project. If you think that your project is "too big to handle", just Contact Us and we will get back to you with the feasibility report.

You say that you have been "accelerating businesses". What does that mean?

That is just a cliché way of expressing the idea that Invensis not only provides you first rate BPO services but actually works in conjunction with your organization to add value to your business and assist in accelerating your growth. To read examples of how we achieve that, visit the Case Studies section.

How do I assess the magnitude of this company?

Invensis is a 1200+ team of skilled professionals distributed globally in 8 different offices. The company has catered to 500+ clients over the past decade and is in a constant process of expansion witnessing a steady growth rate of 30% in the last year.

Where is Invensis located?

Invensis boasts of a global presence with a total of eight offices. Bangalore, the IT hub of India, houses the Invensis headquarters along with another office. Hyderabad, another major Indian city has three offices. Overseas, Invensis has an office each in United States (Delaware), Canada (Toronto) and United Kingdom (London).

Where can I get detailed information about the company?

To know more about Invensis, like details of the company, its founding history, values, assets and other interesting information view the About Us section on this website. You can also have a quick look at our Fact Sheet to get a gist of the whole thing.

Invensis ServicesBack to Top

Where can I see a list of all the services that are available with Invensis?

To view a detailed list of the colossal service offerings of this company, navigate to the Services Home, which serves as a sitemap for the services section of this website.

Are there any new services apart from the ones listed on your website?

Invensis is in constant expansion and new services are frequently added. Since the website may not be updated that often, we recommend that you follow our announcements on LinkedIn, Twitter or Facebook to stay updated.

Are there any eligibility criteria that I must satisfy to avail your services?

No, we provide our outsourcing services to any company that has a requirement which we can address. We are mostly a B2B service provider, but for a few services we do enter into B2C engagements also. If you have any doubts regarding your eligibility, feel free to Contact Us and we will get back to you within 24 hours.

Can there be a case where Invensis refuses to provide a service to someone?

Invensis reserves the right to refuse service, although this is a very uncommon incident. This right is exercised only if the prospective client demands something that is either below the company values and etiquettes or is beyond the feasibility. We are glad that such a situation has never arised till date.

About Free TrialsBack to Top

Who is eligible for free trials?

All first time customers are eligible for FREE trials. Invensis assumes that those who have already availed our services should not require a free trial for that particular service.

Is there a free trial for all the services you offer?

Yes. We try our best to provide free trials for every service we offer. If you have been refused a free trial for any particular service, Contact Us to report the matter and get an explanation within 24 hours.

How do I avail a free trial?

To avail a free trial, visit this page and select the service you want a trial for.

How many free trials am I entitled to?

Any first-time customer is entitled to only ONE free trial per service.

How can I be assured that the “free trial” has no hidden costs?

Our word serves as the assurance. The free trial scheme has no hidden costs of any sort and the customer is not liable to pay us anything for it.

Am I supposed to pay something if I do not avail your services after the free trial?

No. If you are not satisfied with the free trial, you can Contact Us to communicate your dissatisfaction. We will take your feedback and customize our service process based on what you require. If you are still not satisfied, you are free to leave us without having to pay anything.

Regarding PricingBack to Top

How can I get a superficial idea of your pricing plans?

If you are interested in any of our service, you can simply Contact Us for a Free Quote. We measure the magnitude of your project and provide a price quote accordingly. We try to avoid over-charging our clients with standard price lists and prefer to provide a quote based on the requirements.

Am I allowed to negotiate on the price that you quote?

Invensis always quotes the best price based on requirements of the particular client and usually leaves no room for any dissatisfaction or negotiation. However, if the client still feels that the quote is not justified, we are open to discuss and negotiate.

Payment ProcessBack to Top

What are the available payment modes?

Our clients can pay us through PayPal, Wire Transfer, Credit Cards or Checks.

Do I have to make any advance payments?

Invensis has had a few cold experiences which is why we ask for a nominal advance payment as security. This amount is negotiable and an invoice is raised for it. Regular customers are exempted from advance payments owing to the mutual trust.

How often do you raise invoices?

This actually depends on the nature of the project and is communicated before signing the deal. Typically, we raise invoices once a month or whenever the project gets completed.

Can I be charged more than what was decided while sealing the deal?

Invensis does not entertain any price negotiations at the time of payment and makes sure that we do not inflate your invoices. However, if the requirement document has changed during the course of the project, the client might be liable to pay for the extra services provided to him. This is done with mutual consent from the client before raising the invoice.

Engaging with InvensisBack to Top

How do I approach Invensis if I am interested to avail a service?

If you are interested to avail any of our services, you can start be taking a Free Trial and if you are satisfied, simply request a Free Quote. If that suits you, Contact Us to get the paperwork done.

Is there any restriction on the projects that I can outsource?

Invensis does not impose any restrictions on what can be outsourced to us as long as it is a listed service offered by the company. However, Invensis does reserve the right to refuse service if the requirement does not comply with our values or is beyond feasibility.

What is the turnaround time (TAT) that Invensis offers?

TAT depends on particular service as well as individual project requirements. In general, it can range from 6 hours to 24 hours. Since we are located in India, our clients on the other end of the globe also get the advantage of time-zones. This is because Indian time runs 9.5 hours ahead of your local time, which means that we always deliver the work before you need it.

Client ConcernsBack to Top

How do you prioritize between projects from different clients?

We do not. Invensis is currently handling numerous projects ranging from single seater to as huge as 1200+ seater projects. Still, we have never ever prioritized or given undue preference to any project over another. We treat single seater projects with equal importance as 100 seater projects, and that is how we have managed to meet all deadlines, deliver good quality to all clients, and build a huge community of satisfied clients.

How do you keep the client involved in a feedback loop?

Invensis has developed a web application called Invensis Hub where every client is provided with a username and password so as to ease and improve the quality of communication with the client. On the dashboard of this tool, the client can track the progress of his project by browsing all the major and minor developments which we regularly update on the system. Besides this, the clients can use the system to send us messages which are treated as high priority and are responded to immediately. If required, the clients also have the option to schedule meetings with us using this tool.

Can a client visit the Invensis premises and see how the work is done?

Of course, Invensis encourages client visits not only for business and project tracking, but also for cultural exchange and enriched interactions which are otherwise not possible. In case a client wants to fly down to the Invensis office for a floor visit, we not only show them around with complete transparency in business process, but also prefer to have informal outings with the client on mutual consent.

What security and privacy standards does Invensis observe?

Invensis is an ISO 27001 certified organization, which means that our clients can be assured of data security and privacy related concerns.

How can I be assured of the quality of services that Invensis offers?

Invensis has been offering the best quality in all services and is an ISO 9001:2008 certified organization.

How do I make sure that all my data is confidential and in safe hands?

At the time of accepting a project, Invensis signs a Non Disclosure Agreement (NDA) with all its clients thereby assuring 100% confidentiality of all their data.

What if a client has a grievance with regard to your service?

We try our best to serve you satisfactorily, but still if some client feels dissatisfied or has any issue or query, you can always Contact Us and we assure resolution within 24 hours.

CommunicationBack to Top

How do I get in touch with someone at Invensis?

Getting in touch with us is easy. Just drop-in your message in the Contact Us form and one of our representatives will get in touch with you within 24 hours. We also provide the option to Request Callback for people who prefer it that way.

Where can I subscribe to your updates and announcements?

Invensis has a strong presence on all social media networks, and updates each of them regularly and simultaneously. To follow our updates and announcements, you can join us on any one or more of LinkedIn, Twitter or Facebook. All relevant links are also placed on the footer of every page.

How often do you communicate with the client during the course of the project?

We communicate regularly with all our clients by keeping them posted about the developments in their project. Besides this, we are always open and looking forward to the clients interacting with us whenever they feel like. We hold communication as vital and do our best to make it as efficient and enriched as possible.

Is it possible for me to interact with the executives working on my project?

Yes it is. If you are interested in interacting directly with the executives working on your project, just Contact Us and we will arrange a call.

How do you handle culture clash problems with clients from different nationalities?

We understand that cultural conflicts are very common in offshoring projects, which is why we do our best to eliminate any such problems between us and our clients. We believe that this can be most effectively achieved by encouraging informal communication between representatives of the two companies. We attempt to do this with all our clients, as long as they realize the importance of this equally.

Quick Links

FAQ

List of Questions