Service philosophy with a strong focus on operational excellence
We believe in delivering exceptional level of
service to all our clients. Being a medium-sized
outsourcing company, we are able to offer dedicated
attention that huge BPOs sometimes fail to provide.
Our global delivery centers are driven by past
success and a deep commitment to operational
excellence. The key enablers for this philosophy
are:
Commitment to quality in all aspects of client relationship
We pride ourselves in being a quality conscious outsourcing company with over 80% of our employees having formal training in quality methodology and processes. Invensis has automated most of the quality management processes to monitor quality on an ongoing basis. As these processes form an integral part of the outsourced solution, no quality lapse can go undetected and rectification measures are taken immediately. We also ensure that a similar problem does not occur in future for any of our other clients. Our periodic surveys indicate that our clients are extremely happy with our consistent quality.
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Reliable solutions with business continuity planning
We have an experienced team in place that provides
business continuity planning and testing solutions
for our clients. We understand the criticality of
our clients’ business processes and know that any
technological failure can lead to tremendous loss of
money and market image. Keeping this in mind we have
built a robust IT infrastructure and have perfected
several business continuity mechanisms that
drastically reduce the risk of downtime. We have a
clearly defined business continuity management
framework and a regular process of testing and
updating our business continuity plans. Our process
approach makes it easier to expand or contract the
team size as per the business needs.
Process engineering for optimizing results
Our ability to design and deploy highly effective
processes is derived from working with world-class
organizations across various industries, coupled
with use of specialized tools and methodologies.
This results in minimizing risks, reducing
operational costs, optimal resource utilization and
process standardization. This is strengthened by
aligning and adopting several international and
industry-specific standards. All our process
optimization efforts ultimately bring exponential
value to our clients.
Total security management for a risk-free offshore engagement
We understand the importance of information
security, data privacy and compliance for outsourced
solution provider. We have a robust security
infrastructure and a ISMS that directly follows
several international regulations including
Sarbanes-Oxley and SAS 70. We offer a reliable
environment for our clients’ data that is safe from
all internal and external threats.
Know more about
our security infrastructure >>>
