Services
GET TO KNOW INVENSIS
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WE OPERATE 24/7 ACROSS
NUMEROUS GLOBAL DELIVERY
CENTERS. DISCOVER HOW OUR
CALL CENTER CAN TAKE YOUR
BUSINESS TO NEW LEVELS
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INVENSIS RATED ONE
OF INDIA'S 10 MOST
PROMISING BPO
COMPANIES
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24/7 SERVICES
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Top 10 UPCOMING BPOs
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CASE STUDY
Call center enhances customer
satisfation -
ISO CERTIFICATIONS
Our commitment to quality and
security
CALL CENTER SERVICES
For global organizations with clientele located in various countries around the world, the ability to provide 24/7 support is crucial. Invensis provides call center services for Fortune 500 organizations, as well as small and medium enterprises, to enable you to efficiently communicate with your clientele.
Invensis offers both dedicated and shared call center solutions, delivering 24/7 support across any business vertical.
Innovative Call Center Outsourcing Services to Take Your Company to The Next Level
The ability to effectively communicate with customers is an aspect of business where many organizations fall short. One negative encounter or the lack of available support may result in a lost customer. Invensis offers high quality, innovative call center outsourcing services, which traverse beyond cost-effectiveness to create value for your business. Our call center executives complete rigorous training in order to gain a comprehensive grasp of quality, voice, process and calling etiquette. Invensis is recognized as a top call center outsourcing company and utilizes state of the art technology, in addition to regular training and evaluation of operators to give you an edge over your competitors.
Invensis’ Call Center Service Guarantees
- Data Security – Invensis is an ISO 27001 certified organization and places paramount importance towards protecting clients’ information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.
- Customer Satisfaction – We aim to leave every customer exceptionally satisfied with each call. We have numerous quality metrics in place to track the performance of all call center agents, including First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate.
- Quality – At Invensis, we only assign experienced agents to represent our clients. Before working on a live project, agents must complete training towards all the different facets of call center services, such as soft skills, technical capabilities, language and cultural training, and dealing with frustrated customers to guarantee they have the confidence and expertise to successfully handle any situation.
- Technology – Invensis operates using the latest call center technologies to remain at the forefront of the industry and provide the best outcomes for our clients. We utilize Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System.
- Complete Transparency – While conducting call center services, we understand that we are representing your organization. Invensis promotes complete transparency with our services, giving you full access to all call transcripts, log-in records and performance metrics.
Discover how our Invensis, leading call center services company can benefit your organization, contact us today.
+1-302-261-9036 - 24 x 7 support
Call Center Brochure
View our overall capabilities
Call Center Case Study
Luxury auto parts dealer enhances customer relationships
Call center takes manufacturer to new heights
CLIENT TESTIMONIAL
"I am writing to express my great satisfaction on your team at Invensis Technologies. The Call Centre's professional and courteous service has assisted us in entering a new challenge in the global business community.
I thank you for your great support and the long relationship ahead."
Managing Director
Australian badge and trophy manufacturer
NEWS
- Invensis named one of India's 10 most promising BPOs
- New delivery center in Rajahmundry launched
- Invensis sponsor CSCB National Conference 2012
WE'VE WORK WITH THE BEST
