CALL CENTER SERVICES
For global organizations with clientele located in various countries around the world, the ability to provide 24/7 support is crucial. Invensis provides call center services for Fortune 500 organizations, as well as small and medium enterprises, to enable you to efficiently communicate with your clientele.
Invensis offers both dedicated and shared call center solutions, delivering 24/7 support across any business vertical.
Innovative Call Center Outsourcing Services to Take Your Company to The Next Level
The ability to effectively communicate with customers is an aspect of business where many organizations fall short. One negative encounter or the lack of available support may result in a lost customer. Invensis offers high quality, innovative call center outsourcing services, which traverse beyond cost-effectiveness to create value for your business. Our call center executives complete rigorous training in order to gain a comprehensive grasp of quality, voice, process and calling etiquette. Invensis is recognized as a top call center outsourcing company and utilizes state of the art technology, in addition to regular training and evaluation of operators to give you an edge over your competitors.
Invensis’ Call Center Service Guarantees
- Data Security – Invensis is an ISO 27001 certified organization and places paramount importance towards protecting clients’ information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.
- Customer Satisfaction – We aim to leave every customer exceptionally satisfied with each call. We have numerous quality metrics in place to track the performance of all call center agents, including First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate.
- Quality – At Invensis, we only assign experienced agents to represent our clients. Before working on a live project, agents must complete training towards all the different facets of call center services, such as soft skills, technical capabilities, language and cultural training, and dealing with frustrated customers to guarantee they have the confidence and expertise to successfully handle any situation.
- Technology – Invensis operates using the latest call center technologies to remain at the forefront of the industry and provide the best outcomes for our clients. We utilize Automatic Call Distribution (ACD), Voice Logging, Dialers, IVR and an Asterisk System.
- Complete Transparency – While conducting call center services, we understand that we are representing your organization. Invensis promotes complete transparency with our services, giving you full access to all call transcripts, log-in records and performance metrics.
Discover how our Invensis, leading call center services company can benefit your organization, contact us today.