A service failure during any stage of a transaction can drastically reduce customer satisfaction and damage the organization’s reputation, order taking services from Invensis can help to prevent this. As businesses expand and demand increases, maintaining a high level of customer service can become difficult. Invensis provides call center order taking, with the main focus being towards providing exceptional customer care. Our call center team ensures all orders are taken accurately and that each customer receives a positive experience. We are operational 24/7 to guarantee the greatest convenience for customers and to allow you to focus on the core aspects of your business, while we seamlessly perform order entry services.
Pre Sales – Prior to finalizing a sale, customers may have queries regarding the product, your policies and other information they cannot find. Invensis resolves these issues and guides customers through the sale.
Post Sale – Invensis handles all post sale support services, such as returns processing, help desk and customer service, to maximize the satisfaction of your clientele.
Build Brand Loyalty – We aim to assist in building your brand’s image and customer loyalty with every call we field.
Driving Sales – Our phone order taking service executives specialize in converting inquiries and other calls into sales. Prior to the launch of a project, agents undergo thorough training, to ensure they have the knowledge and skills to convert all callers into customers.
Our phone order taking services can be adapted to suit the unique needs of any business. We work diligently to ensure that we convert the maximum number of callers into sales in the most cost-effective manner. The order taking call center team at Invensis are rigorously trained and have perfected the art of cross-selling and up-selling. Outsource order taking services to enhance your organization's revenue. Some of the industries we serve include:
Customers love the convenience of being able to place take-out or delivery food orders while on the go. Our food order taking services permits customers to quickly order food from your establishment with no hassles. With our extensive experience and state of the art call center facilities, our services have an extremely low error rate – reducing the amount of wasted food costs and enhancing the satisfaction for your clients.
We provide 24/7 answering services to ensure your worldwide customer base is always able to place orders from your online stores. We also provide customer support, as well as employing cross-selling and up-selling techniques while guiding customers through their purchase.
Discover how our inbound call center services can enhance your customer relationships, contact us today.