The Customer

A major logistics Giant in the US with over forty years of Leadership in the business, having a fleet of over 25,000 tractors and trailers. Today it serves a total of 47 states in the US plus Canada and Puerto Rico.

The Background

Like any other logistics company for our customer the billing process inefficiencies were like a sock on the jaw. Billing is the lifeline of any freighting outfit.
In the 40 odd years of its existence, they had been run with only essential staff. Any process that could be outsourced was outsourced.

The Problem

Data Accuracy, Cost per transaction, Turnaround time etc were the frightful challenges. Critical transactions worked upon by temp staffs resulted in incorrect billing measured to 43% and Millions in loss

The Solution

With our expertise in the Transaction Management, Billing & Accounts Receivable Management verticals proposed the following benefits and strived to deliver them consistently

• Integration & Accessibility of Information
• Risk Assessment to Improve Accuracy of Billing
• Process Redesign for Improved Turnaround Time
• Cost Per Transaction Reduction
• Process Efficiency & Productivity Gains

“We have seen
Consistent
Improvement on Quality, Turnaround time & Customer Satisfaction which is
Outstanding.”
President