Service Philosophy
Service Philosophy with a Strong Focus on Operational Excellence
We believe in delivering exceptional level of service to all our clients. Being a medium-sized outsourcing company, we are able to offer dedicated attention that large-scale BPOs sometimes fail to provide. Our global delivery centers are driven by past success and a deep commitment to operational excellence. The key enablers for this philosophy are:
Commitment to Quality in all Aspects of Client Relationship
We pride ourselves in being a quality-conscious outsourcing company with over 80% of our employees having formal training in quality methodology and processes. Invensis has automated most of the quality management processes to monitor quality on an ongoing basis. As these processes form an integral part of the outsourced solution, no quality lapse can go undetected and rectification measures are taken immediately. We also ensure that a similar problem does not occur in future for any of our other clients. Our periodic surveys indicate that our clients are extremely happy with our consistent quality. Know more about our quality management methodology >>
Reliable Solutions with Business Continuity PlanningÂ
We have an experienced team in place that provides business continuity planning and testing solutions for our clients. We understand the critical nature of our clients’ business processes and know that any technological failure can lead to tremendous loss of money and market image. Keeping this in mind we have built a robust IT infrastructure and have perfected several business continuity mechanisms that drastically reduce the risk of downtime. We have a clearly defined business continuity management framework and a regular process of testing and updating our business continuity plans. Our process approach makes it easier to expand or contract the team size as per the business needs.
Process Engineering for Optimizing Results
Our ability to design and deploy highly effective processes is derived from working with world-class organizations across various industries, coupled with use of specialized tools and methodologies. This results in minimizing risks, reducing operational costs, optimal resource utilization and process standardization. This is strengthened by aligning and adopting several international and industry-specific standards. All our process optimization efforts ultimately bring exponential value to our clients.
Total Security Management for a Risk-Free Offshore Engagement
We understand the importance of information security, data privacy and compliance for outsourced solution provider. We have a robust security infrastructure and ISMS that directly follows several international regulations including Sarbanes-Oxley and SAS 70. We offer a reliable environment for our clients’ data that is safe from all internal and external threats. Know more about our security infrastructure >>
