Email Support Services
Invensis – Contact center
email support services to offer greater convenience
to your customers
One of our contact centre solutions is our email
support service. It is a non-voice service, which
involves answering email queries. A commonly used
service in all outsourced contact centers; offering
outbound, inbound and telemarketing services; email
is the primary means of data transmission and
customer relationship management. Email support
service uses the internet as the primary medium of
interaction to connect with customers and prospects.
While we run the email support services, clients can
effectively concentrate on their core business, save
costs and resources, and above all, be free from the
hassles of creating an infrastructure, training
resources, implementing a system, and managing the
operations.
Invensis advantage – Outsource contact center email support services
- Highly skilled and well trained customer service representatives combined
with state-of-the-art technologies and equipment to offer prompt and efficient
service
- 24x7 business hours for customer queries, answered to the fullest
satisfaction
- Web based support systems, making the process efficient and transparent.
- Database of standard responses to the frequently asked questions with quick
access to agents, ensuring prompt query management.
- Faster turnaround thereby increasing productivity and reducing costs of
email support services.
Invensis Way: Contact center email support services
All the incoming email messages are scanned and
routed to the appropriate agents to do the needful.
The agents search for similar queries or requests in
the online knowledge repository and use pre-defined
templates to answer the emails efficiently. If the
answer is not available in the database, the Subject
Matter Expert will assist the agents in resolution.
Escalations are made as per the pre-defined
guidelines.
Our core email support services include:
- Customer care
- Technical support
- Order fulfillment
- Verification
- Complete query resolution
- Escalated cases
Contact us today to respond to your customer queries on time, every time with our email support services.
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