Voice Support Services
Invensis – Consistent and high
quality voice support services
Providing voice support services is the best way to
engage end users and build credibility. This also
leads to enhanced customer relationships. Leveraging
the latest technologies Invensis offers high quality voice support services, personalized to suit the end
customers and prospects. Every opportunity of
customer engagement is used for brand building and
to strengthen customer relationships.
Our voice
support services strive to improve the brand image,
making the organization highly responsive to
end-customer needs. This leads to faster resolution
of customer concerns and higher satisfaction. Our
voice support services include customer care, call
answering, taking orders, supplying information and telemarketing.
Global businesses often find it difficult to
build the whole voice support infrastructure
locally. We offer well-trained resources and voice
support infrastructure to enhance customer services
or help desk efforts. We provide freedom from the
financial and logistical hassles and allow clients
to focus on growing their business.
Invensis advantage – Outsource contact center and voice support services to
maximize sales and increase customer satisfaction
- High quality inbound service managed by skilled and professionally trained
people to man customer support, ensuring low AHT and high resolution rates.
- Equipped with toll free customer care and 24 hour help desk solutions to
offer cost-effective support
- Trained staff with both technical and non-technical qualifications,
comprising of software developers, IT professionals, management graduates,
contact developers and on-line marketing experts, to ensure the smooth
operations.
- Sound technological skills ensure the highest levels of performance at all
times.
- Robust back-up solutions ensuring zero downtime.
- Round the clock, 365 days a year operations, ensuring 100% availability
- Capability to ramp-up the support team quickly to take on new assignments.
Invensis Way: Our contact center voice support services
Clients can call our 24 hr helpdesk service for information or to place an order, round the clock and from anywhere in the world. Our customer service representatives are trained to answer queries and deliver sound customer care. Services include message taking, scheduling appointments and events and deal with requests for information. We help clients improve customer service and maximize ROI from marketing efforts.
Our core voice support services include:
- Inbound/outbound support
- Customer service
- Telemarketing/telesales
- Lead generation
- Collections/account receivables
- Technical support
- Loyalty programs
- Booking and reservations
- Service activations
- Complete query resolution
- Escalated calls
- Customer satisfaction survey
Outsource your voice support services to us to ensure long lasting, successful
relationships with your customers.
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