Order Management Services

Invensis – Quote-to-cash order management services for global clients

We offer end-to-end offshore order management services to manage demand and supply. We facilitate order-fulfillment and provide multiple support-channels that will enable the end-customers to place orders efficiently. Our Order Management service offering uses a business-transformation and metric-driven approach to build a customized roadmap for achieving business objectives.

Outsourcing the order management service enables you to put control points, focus on sales and marketing, reduce demand/ supply mismatches, late shipments and non compliance. We cater to industry verticals like

• Logistics & Supply Chain
• Technology
• Telecom
• Trade & Finance
• Internet Retail Industry
• Healthcare
• Hospitality
• Manufacturing

Challenge

Solution

Technology

Proactive approach to make the existing order management cycle more productive by removing redundancies, process automation, and reducing external dependencies.

Transparent processes and technology platforms to provide clients with a complete view of the inventory and order management cycle thereby enhancing client control and decision making capability.

Sharing of information across disparate technology systems and complexity in information tracking.

Customer Experience

Standardization of processes resulting in quick response time and increase in quality and productivity.

Continual R&D to track down any changes in consumer behavior and market trends.

Catering to consumers demands of identical product information, service and inventory availability at any given point of time through any channel.

Adapting to any unforeseen trends or changes in the market resulting from a change in consumers demand.

Operational Excellence

Alignment of business driven metrics with process, quality, and operational metrics helps track intermediary problems with in the process and leads to operational excellence

Benchmarking approach measures with focus on increased revenue and decrease in inventory level resulting in reduced operational costs.

Focus on continuous process improvement.

Inaccessible and Incomplete information of poor quality hampers decision making. An increase in operational risk, reduction in reliability and labor productivity, and definite increase in MRO (Maintenance, Repair, Operations) supply chain costs result due to this.

Existence of mismatch between physical system and information system leads to poorly executed data governance and management of change (MOC) paving way to integrity and assurance issues.

Invensis advantage – Outsource order management services

• Higher value through focus on business metrics alignment with process metrics.
• Robust mechanisms in place to measure and enhance end- customer satisfaction.
• Business process standardization and management of exceptions through automation capabilities.
• Process optimization by identifying and weeding out non-value-adding activities.
• Minimized capital outlay and reduced operational costs through leveraged utilization.

Invensis – Order Management Services

Outsource your order management related tasks to Invensis. Click here to contact us and learn how our services can offer you a profitable advantage.