Data entry services these days play a major role by helping almost every company in accomplishing tasks much more faster, it also enables them for collate data in a better way with higher quality. When companies initially started data entry it took away a lot of their time which almost hindered the growth of many […]
Email Support Services is often referred to as non voice support. Its basically support provided to a customer via email. A customer refers to a manufacturer’s website where an email is mentioned for them to contact for inquiries or support. Non voice support can also be provided in the form of chat support. Major companies […]
The industry of freight payment came into existence when the transportation marketplace was heavily regulated. It was by far assembled by a chain of Banks owing to the requirement of the bills to be paid before a period of 7days. It has been accepted worldwide that one company will be able to reduce freight spent […]
Live chat support services involves interaction between an agent and a customer on the company’s website itself. This is often referred to as non voice services. Live chat support services can be implemented in many ways depending on the company’s primary business. Live chat for customer service, technical support, product inquiry, etc are all examples […]
Image Courtesy: subcircle Delegating tasks or projects to a business process outsourcing company is becoming one of the major trends with corporates these days. A significant amount of work is outsourced and quality work is what every company expects in return these days. The biggest concern a client has with BPO companies is how secure […]
Inbound call center services have increased significantly over the years. Companies, these days, have a helpline for almost every product or service they provide. The whole concept of attending calls is usually for customer service or technical related queries. However, nowadays, with the growth of the call center industry and outsourcing inbound call center to […]
All major call center companies have donated significantly to generating revenue for a company. Telemarketing as well customer service call centers have helped the company in making profits. The term Up-selling is being used often in almost all technical support call centers. Up-selling is when a call center company agent pitches for additional products when […]
According to the ‘JD Power 2014 US Retail Banking Satisfaction Study’1 released in May 2014, customer satisfaction with banks is at a record high, increasing to 785 this year as compared to 763 in 2013. This is attributed to banks making an effort to improve experiences for customers, reduce their problems and create an understanding […]
8 Retail Marketing Trends in US: Ideas, Strategies & Stats
Inspite of the extreme weather conditions witnessed in February around the country, retail sales in the US grew by a seasonally adjusted 0.3%, reported USA Today. With anticipations of a better pace of job growth, personal and household income is expected to increase, fuelling consumer spending further. 2014 will see a 4.1% increase in […]
Tips & Advice for Buying Right Business Document Scanners
No matter what the size of an organization, a scanner in the office is a useful tool. From small assets like business cards to critical essentials like tax records, scanners enable the conversion of paper documents into electronic format and pave the way for going paperless. According to a white paper titled ‘Scanning Brings Cost […]
