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Archive for October, 2013

Artificial Intelligence – The Future of Inbound Call Center

Artificial Intelligence – The Future of Inbound Call Center

Since the first call center came into existence in the late 70s, there has been an ascent in technological advancement pertaining to the industry. However, in terms of any major revolution, the last 12-15 years have been rather disappointing. Even though BPO companies have changed the face of inbound and outbound call center services by […]

10 Billion Dollar BPO Industry Ravaged by Frequent Typhoons

10 Billion Dollar BPO Industry Ravaged by Frequent Typhoons

Natural calamities like tropical typhoons can create havoc to businesses overnight leading to complete shutdown at times. Philippines, undoubtedly, is one such disturbed country inflicted by typhoons on a regular basis, destabilizing industries and the economy. It is estimated that around 19 tropical cyclones or storms enter Philippines in a typical year out of which […]

Major Disasters that Inbound Call Center Agents Must Avert During Customer Engagement

Major Disasters that Inbound Call Center Agents Must Avert During Customer Engagement

Despite the best training that a call center can provide to its agents, on-job vigilance and learning from various kinds of complaints put forth by callers can actually make customer service call centers shine out and create the best brand image of the organization to its customers. A responsible agent should not only have the […]

Document Digitization Services – Eliminating the Paper Trail

Document Digitization Services – Eliminating the Paper Trail

Image courtesy: icmoscow.blogspot.com The advantages of document digitization have been harped time and again by the document digitizing services providers. Apart from facilitating organizations in clearing loads of paper clutter and utilizing office space for more productive purposes, data digitizing services offered by a data management service firm help archive useful historical and other research-based […]

Top 10 Benefits of Outsourcing Accounting and Payroll Services

Top 10 Benefits of Outsourcing Accounting and Payroll Services

Organizations, these days, not only look for cost-effective solutions to systematically run non-core activities like accounting and payroll services, but also expect to add value in order to achieve better control and understanding of cash flow and thereby make informed decisions. In spite of being considered as non-core, accounting services form an integral part of […]

Disaster Recovery Services – Effective Restoration of Business Processes

Disaster Recovery Services – Effective Restoration of Business Processes

Disaster recovery has become significant over the years in order to ensure business continuity when business activities are severely damaged by natural or man made causes. All disaster criteria may not be severe, but they are undoubtedly disruptive to business functionality. Implementing traditional disaster recovery service in small and medium sized companies is quite a […]

4 Reasons Why the Indian BPO Industry is still Successful

4 Reasons Why the Indian BPO Industry is still Successful

Outsourcing of various non-core services emerged as a mainstream business in the mid-1990s. Since then, the outsourcing industry, which later came to be known as business process outsourcing or BPO, has been through several transitions. Despite the volatile global economic situations prevailing now, the future of the Indian BPO industry continues to remain positive for […]