Since the first call center came into existence in the late 70s, there has been an ascent in technological advancement pertaining to the industry. However, in terms of any major revolution, the last 12-15 years have been rather disappointing. Even though BPO companies have changed the face of inbound and outbound call center services by […]
Natural calamities like tropical typhoons can create havoc to businesses overnight leading to complete shutdown at times. Philippines, undoubtedly, is one such disturbed country inflicted by typhoons on a regular basis, destabilizing industries and the economy. It is estimated that around 19 tropical cyclones or storms enter Philippines in a typical year out of which […]
Despite the best training that a call center can provide to its agents, on-job vigilance and learning from various kinds of complaints put forth by callers can actually make customer service call centers shine out and create the best brand image of the organization to its customers. A responsible agent should not only have the […]
Image courtesy: icmoscow.blogspot.com The advantages of document digitization have been harped time and again by the document digitizing services providers. Apart from facilitating organizations in clearing loads of paper clutter and utilizing office space for more productive purposes, data digitizing services offered by a data management service firm help archive useful historical and other research-based […]
Organizations, these days, not only look for cost-effective solutions to systematically run non-core activities like accounting and payroll services, but also expect to add value in order to achieve better control and understanding of cash flow and thereby make informed decisions. In spite of being considered as non-core, accounting services form an integral part of […]
Disaster recovery has become significant over the years in order to ensure business continuity when business activities are severely damaged by natural or man made causes. All disaster criteria may not be severe, but they are undoubtedly disruptive to business functionality. Implementing traditional disaster recovery service in small and medium sized companies is quite a […]
Outsourcing of various non-core services emerged as a mainstream business in the mid-1990s. Since then, the outsourcing industry, which later came to be known as business process outsourcing or BPO, has been through several transitions. Despite the volatile global economic situations prevailing now, the future of the Indian BPO industry continues to remain positive for […]
According to the ‘JD Power 2014 US Retail Banking Satisfaction Study’1 released in May 2014, customer satisfaction with banks is at a record high, increasing to 785 this year as compared to 763 in 2013. This is attributed to banks making an effort to improve experiences for customers, reduce their problems and create an understanding […]
8 Retail Marketing Trends in US: Ideas, Strategies & Stats
Inspite of the extreme weather conditions witnessed in February around the country, retail sales in the US grew by a seasonally adjusted 0.3%, reported USA Today. With anticipations of a better pace of job growth, personal and household income is expected to increase, fuelling consumer spending further. 2014 will see a 4.1% increase in […]
Tips & Advice for Buying Right Business Document Scanners
No matter what the size of an organization, a scanner in the office is a useful tool. From small assets like business cards to critical essentials like tax records, scanners enable the conversion of paper documents into electronic format and pave the way for going paperless. According to a white paper titled ‘Scanning Brings Cost […]
