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Archive for May, 2014

Boost Business Efficiency with Multi-Channel Customer Care Contact Center

Boost Business Efficiency with Multi-Channel Customer Care Contact Center

A recent Gartner research predicts that the worldwide combined shipments of devices (PCs, tablets, ultramobiles and mobile phones) will reach 2.5 billion units in 2014, a 7.6 percent increase from 2013. In the digital age, consumers are connected 24/7 through their mobile devices – surfing the net, checking and updating their social media accounts, scrolling […]

Accounts Payable vs. Accounts Receivable

Accounts Payable vs. Accounts Receivable

Every organization should have strong financial accounting practices in place for proper financial management and ensuring cash flow. It is very important to have a clear understanding of the various aspects of business accounting when you are setting up your own business or are in the process of streamlining your finances. Accounts Receivable (AR) and […]

The Paperless Office: Document Process Automation is the Way

The Paperless Office: Document Process Automation is the Way

Picture this: a retail chain has deployed a loyalty program for its customers. Each store has physical forms that customers fill with their personal details so that they can collect points with every purchase and avail a discount at some point. Without storing all this information in a common database, digging it up at a […]