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Archive for May, 2015

9 Essentials of Excellent Customer Service

9 Essentials of Excellent Customer Service

As the business landscape changes, the avenues to provide excellent customer service are expanding as well. In the digital age and the era of eCommerce, people can interact with a brand via phone, email, online over live chat or through web forms, through a mobile app, or on social media. Customer service that is convenient, […]

IT Budget Trends in 2015

IT Budget Trends in 2015

The Current Scenario As the previously sluggish economy now shows signs of revival, companies are gearing up to strategize their IT budgets. The past couple of years saw chief information officers (CIOs) focus their IT expenditures on ‘staying afloat’, targeting maintenance or expansion of the existing capabilities and perhaps upgrading of existing technologies, and thereby […]

Common Payroll Mistakes to Avoid for US Businesses

Common Payroll Mistakes to Avoid for US Businesses

Operating a business is a challenging task, and in the process, it is important to keep all stakeholders satisfied, particularly employees. While a good working environment and comfortable infrastructure are critical, the best way to keep employees happy is to ensure that they are financially rewarded for their efforts. In this regard, an efficient and […]

Phone Etiquette for Inbound Calls

Phone Etiquette for Inbound Calls

Customer service has come a long way. Today, it is not just an augmentation of a business but the heart and soul, the first point of contact, and the last resort to salvage customer trust in the organization and its products or services. Customer service is at times divided based on business models (off-shore and […]

What is Functional Testing?

What is Functional Testing?

A software testing method wherein the system is tested to ensure that it meets the functional requirements and expected specifications mentioned in the document is known as Functional Testing. To elaborate, in functional testing, the functions or features of the software are verified by feeding the input and analyzing the output to ensure that the […]

Importance of Financial Planning for Organizations

Importance of Financial Planning for Organizations

Financial planning implies deciding what to spend, how to spend and how much to spend according to the funds that are available. Financial planning needs to be done by everyone from individuals to large multi-national corporations. The larger the quantum of funds that one is dealing with, the more the effort required to plan its […]

Best Practices in Order Taking in Customer Service

Best Practices in Order Taking in Customer Service

Order taking is a critical activity for any business, especially those in retail and eCommerce, travel, leisure and hospitality, and manufacturing. It assumes all the more importance in this age of multi-channel marketing, where providing convenience and responsive service to the customer is the key to success. Therefore, it becomes imperative that this process is […]