Mobiles have now gone beyond the primary utilitarian value of mere interaction, and are now seen by many as a functional device due to the availability of a plethora of applications. The fact that every year mobile app downloads double over the previous year testifies that mobile app development is here to stay. If you […]
Financial statements are important sources of financial information that can be used to make sound business decisions. This means that every component of financial statements is important. Components of a financial statement can be described as the building blocks used for constructing the financial statement and these items represent, in words and numbers, various resources, […]
Forecasting cash flows and cash flow reporting utilizing actual results are two critical activities that go hand in hand. Cash flow forecasting, also known as cash flow budgeting, forms the core of the financial process of any business. A cash flow budget guides you to take the right decisions to ensure comfortable liquidity for the […]
Gone are the days when businesses could shut shop by 5 PM. For any online business, the need for 24/7 customer support arises from the simple fact that customers are not restricted by geography or time zones. The e-age customer is online, shopping at any time of the day or night and may require assistance […]
It is essential for every business to ensure timely payments for the delivery of its product or service. As a significant step in the accounts receivable (AR) management process, streamlining invoicing goes a long way in determining the success of an organization. Having an accurate and efficient invoicing system can speed up customer payments and […]
Average Handle Time (AHT) is a call center metric that calculates the average duration of contact between a customer and an agent. This includes both hold time and talk time. However, ring time and queue time are not a part of AHT; these fall under Average Call Duration as they are not related to the […]
E-commerce has changed the face of retail, and throughout the world, online buying has grown exponentially. According to a report by Centre for Retail Research, online shopping in Europe is expected to grow at a rate of 18.4% from 2014 to 2015, while online shopping in the US is set to rise at a rate of […]
According to the ‘JD Power 2014 US Retail Banking Satisfaction Study’1 released in May 2014, customer satisfaction with banks is at a record high, increasing to 785 this year as compared to 763 in 2013. This is attributed to banks making an effort to improve experiences for customers, reduce their problems and create an understanding […]
8 Retail Marketing Trends in US: Ideas, Strategies & Stats
Inspite of the extreme weather conditions witnessed in February around the country, retail sales in the US grew by a seasonally adjusted 0.3%, reported USA Today. With anticipations of a better pace of job growth, personal and household income is expected to increase, fuelling consumer spending further. 2014 will see a 4.1% increase in […]
Tips & Advice for Buying Right Business Document Scanners
No matter what the size of an organization, a scanner in the office is a useful tool. From small assets like business cards to critical essentials like tax records, scanners enable the conversion of paper documents into electronic format and pave the way for going paperless. According to a white paper titled ‘Scanning Brings Cost […]
