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Archive for August, 2015

10 Ways to Outsource Business Processes Effectively

10 Ways to Outsource Business Processes Effectively

Outsourcing is here to stay. There are various reasons why businesses may choose to outsource. Some outsource with an eye on maintaining their competitiveness through cost-effective operations. Some other businesses outsource operations that might be too convoluted for their staff to handle. If you want to outsource your business operations like others, it is not […]

13 Ways to Improve the Help Desk of Your Business

13 Ways to Improve the Help Desk of Your Business

  Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses.  A help desk performs very critical functions: it adds to the efficiency of business processes, ensures that communications with customers are quicker and smoother, helps to reduce complications in interactions and helps better management of […]

7 Elements for Developing a Mobile First Strategy

7 Elements for Developing a Mobile First Strategy

We are today in the middle of the biggest technology revolution ever. With processing power, bandwidth, and storage capacity of smartphones and other mobile devices increasing exponentially, personal computers are fast being replaced as the preferred means of connecting with the world. Your target audience is carrying and using its smartphones and tablets everywhere, and that has […]

Which Back Office Data Processing Tasks Can Be Outsourced

Which Back Office Data Processing Tasks Can Be Outsourced

Data processing involves performing specific tasks on a data set or to the information in a database. This process could span collating and capturing raw data (either manually or through automation software), transforming the values into the desired output, and creating an output format which can be referenced by managers, stakeholders and other relevant entities. […]

6 Essential Steps To Take After a Sales Call

6 Essential Steps To Take After a Sales Call

A sales call is not a one-off activity. Rather, it is an important part of an ongoing process to retain customers. Even if one has had the most engaging sales call and ended up almost finalizing a deal, one should not leave out any efforts to make the best out of the call. It is also imperative […]

Critical Warning Signs in Financial Statements

Critical Warning Signs in Financial Statements

Financial statements are a good way to know how well your business is doing. These important reports enable your team to identify issues that need to be addressed to put your business on the growth path. In order to do this, you need to look for certain ‘red flags’ in your financial statements. These would serve […]

Customer Experience Management (CEM) and its Importance for Your Business

Customer Experience Management (CEM) and its Importance for Your Business

With the ever increasing competition in this hyper-connected world, businesses are constantly trying to get smarter and develop new strategies to attract new customers and retain old ones. This is why Customer Experience Management (CEM or CXM) has grown in prominence across the world in different segments: marketing, customer care, operations, etc. According to research […]