Outsourcing is here to stay. There are various reasons why businesses may choose to outsource. Some outsource with an eye on maintaining their competitiveness through cost-effective operations. Some other businesses outsource operations that might be too convoluted for their staff to handle. If you want to outsource your business operations like others, it is not […]
Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses. A help desk performs very critical functions: it adds to the efficiency of business processes, ensures that communications with customers are quicker and smoother, helps to reduce complications in interactions and helps better management of […]
We are today in the middle of the biggest technology revolution ever. With processing power, bandwidth, and storage capacity of smartphones and other mobile devices increasing exponentially, personal computers are fast being replaced as the preferred means of connecting with the world. Your target audience is carrying and using its smartphones and tablets everywhere, and that has […]
Data processing involves performing specific tasks on a data set or to the information in a database. This process could span collating and capturing raw data (either manually or through automation software), transforming the values into the desired output, and creating an output format which can be referenced by managers, stakeholders and other relevant entities. […]
A sales call is not a one-off activity. Rather, it is an important part of an ongoing process to retain customers. Even if one has had the most engaging sales call and ended up almost finalizing a deal, one should not leave out any efforts to make the best out of the call. It is also imperative […]
Financial statements are a good way to know how well your business is doing. These important reports enable your team to identify issues that need to be addressed to put your business on the growth path. In order to do this, you need to look for certain ‘red flags’ in your financial statements. These would serve […]
With the ever increasing competition in this hyper-connected world, businesses are constantly trying to get smarter and develop new strategies to attract new customers and retain old ones. This is why Customer Experience Management (CEM or CXM) has grown in prominence across the world in different segments: marketing, customer care, operations, etc. According to research […]
According to the ‘JD Power 2014 US Retail Banking Satisfaction Study’1 released in May 2014, customer satisfaction with banks is at a record high, increasing to 785 this year as compared to 763 in 2013. This is attributed to banks making an effort to improve experiences for customers, reduce their problems and create an understanding […]
8 Retail Marketing Trends in US: Ideas, Strategies & Stats
Inspite of the extreme weather conditions witnessed in February around the country, retail sales in the US grew by a seasonally adjusted 0.3%, reported USA Today. With anticipations of a better pace of job growth, personal and household income is expected to increase, fuelling consumer spending further. 2014 will see a 4.1% increase in […]
Tips & Advice for Buying Right Business Document Scanners
No matter what the size of an organization, a scanner in the office is a useful tool. From small assets like business cards to critical essentials like tax records, scanners enable the conversion of paper documents into electronic format and pave the way for going paperless. According to a white paper titled ‘Scanning Brings Cost […]
