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Archive for September, 2015

7 Ways Texting Can Enhance Customer Service

7 Ways Texting Can Enhance Customer Service

SMS or texting, as it is the popularly known in colloquial terms, is a universally acceptable, easily available and direct method that companies can utilize to reach out to its customers or potential customers. In fact, the very aspect of its non-intrusive nature is one of the main reasons why many customers prefer this mode […]

7 Steps to Ensure Accurate Customer Data

7 Steps to Ensure Accurate Customer Data

Many things can go wrong with inaccurate customer data. Two or three associates call up the same customer, and in the process annoy them and drive their business away. The associate calls up a number only to find that it is no longer in use. A bill is sent to an address, the sender finds […]

5 Steps to Data Cleansing of Customer Data

5 Steps to Data Cleansing of Customer Data

It is necessary for organizations to have an updated database, both for ensuring efficient contact with their customers and maintaining compliance standards. Data Cleansing or data scrubbing is the process of identifying and correcting inaccurate data from a data set. With reference to customer data, data cleansing is the process of maintaining consistent and accurate […]

7 Benefits of Single-Source BPO Partner

7 Benefits of Single-Source BPO Partner

For most businesses, deciding on an outsourcing partner is one of the most crucial business decisions. Once the decision on outsourcing is done, then the business is confronted with the issue of selecting single or multiple partners. Nowadays, single sourcing is widely adopted as it has its own advantages. Single sourcing offers various benefits such […]

7 Ways to Increase an E-commerce Business’ LTV

7 Ways to Increase an E-commerce Business’ LTV

Ecommerce is an industry that is changing every minute, and online businesses need to adapt quickly to these trends, in order to stay afloat. Certain key metrics can be used to measure the success of a business.  These are important indicators designed to determine how well a business is doing, and whether it is profitable […]

6 Reasons Businesses Must Outsource Finance and Accounting

6 Reasons Businesses Must Outsource Finance and Accounting

The disturbing fact, that is true for many firms, is that their Chief Financial Officer (CFO) spends long hours every day attending to manual tasks. According to Deloitte’s CFO Signal Survey, CFOs across the world are having more than 12 to 15 hour days. Such a schedule may turn out to be detrimental in the […]

5 Best Practices of Effective Data Quality Management

5 Best Practices of Effective Data Quality Management

Enterprises, large or small, struggle to maintain the quality of ever-growing volumes of data required for smooth functioning. Data quality management does not mean only periodically sniffing and weeding out bad data. There is an inherent need for good business sense to incorporate data quality as an integral component of streamlining and integration of processes. […]