Outsourcing of various non-core services emerged as a mainstream business in the mid-1990s. Since then, the outsourcing industry, which later came to be known as business process outsourcing or BPO, has been through several transitions. Despite the volatile global economic situations prevailing now, the future of the Indian BPO industry continues to remain positive for many reasons.
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Initially, India was chosen as an apt alternative to in-house processing considering many favorable factors including a large English-speaking workforce and availability of tech-savvy manpower. But it is the operational cost reduction by outsourcing the business process services to India that makes the country a suitable destination. Companies are enjoying as much as 50-60 percent of cost reduction by outsourcing to India.
Competent Talent Pool
Despite the stiff competition from The Philippines, Vietnam, and other Asian countries, the Indian BPO industry still remains an attractive destination because of the availability of vast skilled labor and their proficiency in understanding progressive technology. Companies, lately, have started realizing that outsourcing is more than just cost arbitrage and thereby zeroing in on India for enhancing business productivity along with efficiency.
Leveraging Cost-advantage From Tier II Cities
The existence of a large number of tier-II cities in the country is the biggest advantage for the Indian business process outsourcing companies which find working in such cities to be cost-effective. Besides, the mounting cost of living in these cities has forced the companies to begin operations in the rural regions as it seemed to be promising to significantly reduce the overhead costs in the long run.
Human Resource Advantage
Though some of the Asian countries are rising to be at par with India in providing cost-effective BPO services, these countries lack sufficient human resources to cater to the global market. India, on the other hand, with its large competent professionals is driving the BPO industry, thereby proving it to be an ideal destination for outsourcing services.
With the world economic situation remaining saturated, the outlook for the global BPO industry is expected to be optimistic in the medium to long term. And, given these advantages that India has over the other countries, it is surely at a leading stance in the BPO industry.