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Author Archive: Balaji N, Operations Manager - Customer Care Services, Invensis Technologies

Balaji brings 11+ years of experience in the outsourcing/off-shoring domain. He has effectively managed customer service and sales, both inbound and outbound, for companies in the healthcare, banking, energy and utilities, retail, and automobile domains, among others. He is a Six Sigma Green Belt certified professional and has expertise in applying the principles of the methodology to bring about process efficiencies.

For more information on how Invensis’ Customer Care services can transform your business, please contact Balaji at sales {at} Invensis {dot} net today.

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10 Ways to Outsource Business Processes Effectively

10 Ways to Outsource Business Processes Effectively

Outsourcing is here to stay. There are various reasons why businesses may choose to outsource. Some outsource with an eye on maintaining their competitiveness through cost-effective operations. Some other businesses outsource operations that might be too convoluted for their staff to handle. If you want to outsource your business operations like others, it is not […]

8 Key Steps to Minimize the Risk of Outsourcing

8 Key Steps to Minimize the Risk of Outsourcing

Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained from it: operationally, financially and logistically. But there are also risks involved in this business model.   Several issues may crop up. For instance, the cost saving might not be what your company expected. The […]

10 Tips to Improve Data Entry Accuracy

10 Tips to Improve Data Entry Accuracy

We live in an age of data digitization. Hence, the job of maintaining accuracy in data entry assumes utmost importance as this information is being used by businesses for making key decisions. However, the job of data entry operators is not an easy task as they have to handle huge chunks of data on a daily basis, […]

Benefits of Outsourcing Document Formatting for Businesses

Benefits of Outsourcing Document Formatting for Businesses

Businesses often have to deal with a wide variety of documents that could be generated in any division of the organization. For instance, a large manufacturing company will produce annual reports, financial reports, research surveys and studies, technical manuals and guides, legal contracts and agreements, product data sheets, catalogs and much more. In order to […]