5 Best Ways to Ensure Data Security in BPOs

With the ever growing technological advancements and the increasing use of Internet worldwide, the data security and privacy have always been a primary concern for the business process outsourcing companies as they are responsible for the stakeholders including the vendors, suppliers and the client-companies. Since most of the transactions takes place over Internet and in most cases the data processing is done by offshore BPO service providers, they demand for secure environment. In fact, the recent studies reveal that, at times, vendors even considered amending the contract agreements so as to make these companies liable for breach of security.

In most cases, the data theft/ loss happens either by hacking from remote places or information stealing by employees. Strict adherence to the information security policies and procedures would help BPO companies overcome the data security issues.

Control Over Technology

Enforcing strict data privacy would help the BPO companies stay ahead of others. Therefore, taking stringent measures to control information leakage from the company via Internet or other means has become a necessity for their survival in the industry. Using appropriate software to block any attempts made to download or copy files/ data from the company’s system and preventing unauthorized access to systems/ files/ folders helps overcome data loss.

Control Over Internet/ Cloud

Large firms that outsource to BPO companies actually risk their data. The vendors are now increasingly becoming conscious about the data security as the processing these days take place on cloud or even at the client’s environment. The information security is, thus, becoming critical day-by-day. Besides, inclusion of the client’s environment in the Risk Management Process is being accepted by few BPO companies while others consider it as the responsibility of vendors. Thus, companies now go beyond just internal security and make sure of cloud security/ network security to prevent any unauthorized access and have control over the data.

The graph below highlights the key challenges faced by the Indian BPO companies with respect to data security and privacy: Data Security

Source: DSCI-KPMG Survey 2010

Control Over Employees

  • Signing Non Disclosure Agreement with employees and letting them know about the potential risk associated with the data security.
  • Blocking the Internet access wherever it is not necessary on the floor.
  • Preventing employees from carrying information through any means- paper, USBs, mobile phones or any other recordable devices by adopting stringent policies. Creating a paperless environment and prohibiting people from bringing devices to the office premises would prevent any information leakage.

Disaster Recovery and Information Security

The whole plan of disaster recovery cannot be complete without the data security plans and thus the right planning and strategies for disaster recovery management that can sustain any kind of infrastructure failure would not only support ‘business continuity’ but also prevent data theft/ loss in the midst of crisis.

Develop and Adopt the Best Practices

Due to mounting cyber crimes, the threat of data loss/ theft is widely prevalent in the industry. Developing the best practices that fit the company’s policies that cater to internal security/ network security would keep hackers away from the company’s critical information. This way, the company also commits itself to data protection while ensuring compliance for its clients.

Constant monitoring of business functions and continuous assessment, evaluation and improvement of information security measures that match with industry standards and foreseeing the possible vulnerabilities/ threats that could arise in future, would prevent the information theft/ loss.

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