Google Analytics Alternative

Customer Service

Top 7 B2B Appointment Setting Tips

Top 7 B2B Appointment Setting Tips

One of the most integral parts of any business is scheduling appointments. It is one of the ways for sales representatives to meet potential clients in person. During a face-to-face meeting it is easier to respond to the prospect’s concerns and queries. It also helps in gaining the prospect’s trust. As the uncertainties in the […]

7 Call Center Considerations for Business Enterprises

7 Call Center Considerations for Business Enterprises

A large number of business enterprises are deploying their own flexible, low-cost and sophisticated call centers by taking advantage of the latest technologies. When customers call a business enterprise they reach a seemingly scripted and courteous call center agent who is trained to resolve the issues of the customer. Irrespective of the negative experience that […]

10 Effective Call Center Operational Performance Strategies

10 Effective Call Center Operational Performance Strategies

Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. Different call centers have their own unique goals that have to be met but at the end of the day it all boils down to providing quality service to the customers. Industry surveys have indicated […]

10 Best Practices for Cross-Selling and Up-Selling

10 Best Practices for Cross-Selling and Up-Selling

Companies are always on the lookout for effective methods of increasing their sales volume without actually having to increase their budget for marketing. Consumers too are reducing their spending which is making it tough for companies to increase their average order size. In these pressing circumstances, companies should consider incorporating cross-selling and up-selling strategies, which […]

7 Ways to Collect Customer Feedback

7 Ways to Collect Customer Feedback

The supervisor of a call center, the sales head of a fast moving consumer product, and the marketing manager of a car company: they all want to know how customers are responding to their products and services. Are they happy with their sales teams, are they content with the products they are using, and would […]

Top 10 Customer Service Solutions for Business

Top 10 Customer Service Solutions for Business

The cornerstone of all successful business efforts is customer service. When you are an upcoming business fighting it out in the competitive market, delivering excellent customer service becomes the key differentiator between being a success and a failure. In today’s fast moving times, businesses need to be particularly adept at leveraging technologies in their favor […]

8 Ways to Generate Sales-Producing Leads

8 Ways to Generate Sales-Producing Leads

Businesses big or small depend upon sales for survival and growth. These do not happen automatically, but require consistent efforts towards generation of quality leads and their conversion to sales.  Lead Generation is the process of gathering information, simulation and capturing interest of potential customer in a product or service. While it is essential for […]