One of the most integral parts of any business is scheduling appointments. It is one of the ways for sales representatives to meet potential clients in person. During a face-to-face meeting it is easier to respond to the prospect’s concerns and queries. It also helps in gaining the prospect’s trust. As the uncertainties in the […]
A large number of business enterprises are deploying their own flexible, low-cost and sophisticated call centers by taking advantage of the latest technologies. When customers call a business enterprise they reach a seemingly scripted and courteous call center agent who is trained to resolve the issues of the customer. Irrespective of the negative experience that […]
Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. Different call centers have their own unique goals that have to be met but at the end of the day it all boils down to providing quality service to the customers. Industry surveys have indicated […]
Companies are always on the lookout for effective methods of increasing their sales volume without actually having to increase their budget for marketing. Consumers too are reducing their spending which is making it tough for companies to increase their average order size. In these pressing circumstances, companies should consider incorporating cross-selling and up-selling strategies, which […]
The supervisor of a call center, the sales head of a fast moving consumer product, and the marketing manager of a car company: they all want to know how customers are responding to their products and services. Are they happy with their sales teams, are they content with the products they are using, and would […]
The cornerstone of all successful business efforts is customer service. When you are an upcoming business fighting it out in the competitive market, delivering excellent customer service becomes the key differentiator between being a success and a failure. In today’s fast moving times, businesses need to be particularly adept at leveraging technologies in their favor […]
Businesses big or small depend upon sales for survival and growth. These do not happen automatically, but require consistent efforts towards generation of quality leads and their conversion to sales. Lead Generation is the process of gathering information, simulation and capturing interest of potential customer in a product or service. While it is essential for […]
According to the ‘JD Power 2014 US Retail Banking Satisfaction Study’1 released in May 2014, customer satisfaction with banks is at a record high, increasing to 785 this year as compared to 763 in 2013. This is attributed to banks making an effort to improve experiences for customers, reduce their problems and create an understanding […]
8 Retail Marketing Trends in US: Ideas, Strategies & Stats
Inspite of the extreme weather conditions witnessed in February around the country, retail sales in the US grew by a seasonally adjusted 0.3%, reported USA Today. With anticipations of a better pace of job growth, personal and household income is expected to increase, fuelling consumer spending further. 2014 will see a 4.1% increase in […]
Tips & Advice for Buying Right Business Document Scanners
No matter what the size of an organization, a scanner in the office is a useful tool. From small assets like business cards to critical essentials like tax records, scanners enable the conversion of paper documents into electronic format and pave the way for going paperless. According to a white paper titled ‘Scanning Brings Cost […]
