BPO Process Outsourcing Examples with Business Insights

Amy Pattinson
August 17, 2022
|
6
 Mins Read

In the business world, there has been quite a long question about outsourcing and insourcing. With each having its pros and cons, it's clear that a single organization can't accomplish all the tasks. However, many companies opt for outsourcing and realize the perks. In addition, Invensis possesses deep seated capabilities to scale up back office BPO services in accordance with changing requirements, ensuring the continuity and on-time completion of your project. So, let's understand some of the examples of BPO process outsourcing to understand the entire scope of the process.

We have seen the intro of examples of outsourcing. To move with, let's understand what outsourcing is.

What is Outsourcing?

Outsourcing enables the organization to hire an external agency to accomplish certain aspects of their business. In other words, it's a cost-cutting technique for the business to increase profitability and efficiency. On the other hand, outsourcing allows the organization to focus on the most important tasks/core business activities.

Example: Apple outsources most of its production to Foxconn, which assembles its components. And this has proven to be a huge success. Thus, Apple can focus on implementing new designs and software. There is no single reason as to why the outsourcing concept makes sense. It's a combination of cost, skilled professionals, and time to market. When outsourcing is done properly, organizations become more efficient. There is never a better time to outsource your business activities to give your business a boost.

Next will see examples of outsourcing

Examples of Outsourcing

Let's illustrate some of the important reasons to outsource with examples:

GitHub

GitHub has been considered an important tool for developers and coders since 2008. Since then, GitHub has become the best way of sharing all the details about a project, but not suitable for small projects. On identifying the scope of improvement on the look and feel of the tool, they decided to outsource the developer as a Git contractor.

Reasons to Outsource:

Reducing costs, focusing on core business activities, and solving capacity issues.

Opera

Opera is a simple and lightweight web browser that provides cutting-edge features. Initial funding for Opera was provided by its parent organization, Telenor. However, the resources were limited when Opera became a separate entity. Thus, Opera outsourced development resources considering the developer's skills and capacity.

Reasons to Outsource:

Reducing costs, access to a pool of talents, and resolving capacity issues.

Basecamp

Basecamp is mainly designed for project managers and other professionals to focus on their tasks. As a result, they started with a small footprint of in-house resources. They identified the internal problems in managing the workflow and client support. And understood that doing everything by themselves was not a suitable strategy. Thus, they decided to outsource some of the essential functions. It helped them to continue driving product improvement and overall business growth. Parallelly, the internal team focused on the organization's core activities.

Reasons to Outsource:

To focus on core business activities

Slack

Most organizations make use of slack to communicate with in-house teams. However, it would be stressful to use Slack to handle remote employees. Slack is a collaboration tool to keep all the employees at the same pace. It was initially introduced in 2013 and they relied on an outsourcing firm for beta testing. It's quite a well-known fact that the tone and design of slack is more informal. Outsourcing beta testing helped slack to get vital feedback that made it create a personality in the field. And the final result has outdone the market various times.

Reason to Outsource:

To get the improved quality outcome and access to the pool of skilled talents.

MySQL

Since the inception of MySQL, it has been a bit unique compared to its competitors. MySQL understood that they could attain success only through GNU General Public License, which was linked to an outsourcing strategy. In addition, the strategies implemented gave a skyrocketing growth to the organization with immediate dividends. Currently, MySQL is used by millions of organizations globally, with the outsourced development team and operation staff distributed across the staff.

Reasons to Outsource:

Reducing costs and focusing on core business activities. We also covered more on this topic in our previous blog "MongoDB Vs MySQL: Which Is Better."

Apple

Apple is well known for its excellent product designs, and they don't manufacture all by themselves. Instead, it relies on various partners throughout Asia, the Far East, and the US for producing hardware and service. By outsourcing the supply chain and manufacturing sector, they could focus on their core business activities, such as greater products that people look for in the Apple brand.

Apple understood that outsourcing means building relationships and ensuring both parties benefit from the process. This made them gain immense success across the globe.

Reasons to Outsource:

Resolving capacity issues, focusing on core business activities, and reducing costs.

Skype

Skype is a leader in the online video sector and has revolutionized the IT industry wherein clients use across PCs and smartphones regularly. However, it realized that product development was merely not a key to its success. So, they decided to hire skilled talent at a cost point and focus on software development.

Skype outsourced product development activities to Estonia(East Europe), wherein they hired several talents to work on the product. With time, outsourced developers bought immense success, further developing a cordial relationship between them. Therefore, the checklist for BPO process outsourcing strategy worked for skype, and Microsoft purchased Skype at $8.5 billion in 2011.

Reason to Outsource:

Solving capacity issues, reducing costs, access to a pool of talents

Conclusion

The examples of outsourcing listed above are merely the tip of the iceberg. Organizations that want to compete globally need to look out for cost-effective and efficient strategies, and outsourcing tops that list. Nevertheless, outsourcing has various benefits irrespective of business size and its services. Companies worldwide have started to understand this to a greater extent and are better able to focus on core business activities. If you want to enhance business demands, choose Invensis because Invensis is a reputed leader in empowering numerous global businesses and organizations through high-quality back office BPO services that promote enhanced business efficiency and improved bottom line.

About Invensis

Invensis Technologies is a leading global provider of IT-BPO services with a reputation for excellence. Our carrier-grade infrastructure and commitment to empowering clients around the world to achieve business transformation and growth through our services sets us apart from the competition. With over 5,000 staff and more than 22 years of experience, our company has been providing quality services since 2000 from our Wilmington, DE office, with delivery centers in India.

Invensis delivers intelligent contact center and back-office functions for businesses. Invensis is an ISO 9001 and 27001 certified organization and has achieved HIPAA compliance to provide high quality and secured end-to-end outsourcing services. Moreover, we have a strong base in the USA, Canada, Australia, UK, Ireland, Germany, and other countries serving over 200 clients. Innovative processes and technological solutions drive Invensis, and it offers full automation from design through implementation and continual development—all while ensuring data protection. Our solutions tailors to help businesses achieve their strategic goals and help them become industry leaders.

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Article by
Amy Pattinson

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