5 Important Outsourcing IT Trends to Keep Up With in 2022

Amy Pattinson
August 17, 2022
 Mins Read

Companies in every industry are now outsourcing non-core tasks to reputable BPO service providers globally to improve their businesses. Outsourcing trends have provided various advantages, such as great flexibility with no geographical boundaries, access to a large pool of professionals, and short-term collaboration within a single project. Invensis is a reputed leader in empowering numerous global businesses and organizations through high-quality back office BPO services and IT Outsourcing Services that promote enhanced business efficiency and improved bottom line. So, outsourcing IT trends have brought fundamental changes to companies worldwide. Now, we shall discuss some of the prominent outsourcing IT trends in 2022.

What is IT Outsourcing?

IT reevaluating utilizes outer specialist organizations to convey IT-empowered business process, application administration, and framework answers for business results.

Reevaluating, which likewise incorporates

  • Utility administrations
  • Programming as help
  • Cloud-empowered rethinking
  • Assists clients with fostering the right obtaining methodologies and vision
  • Selecting the right IT specialist organizations
  • Structuring the definitive agreements
  • Overseeing bargains for supportable mutually beneficial associations with outside suppliers

Reevaluating can empower endeavors to decrease costs, speed up market opportunities, and use outside expertise, resources, and licensed innovation.

Now we shall discuss the top Outsourcing IT Trends for 2022.

Outsourcing IT Trends 2022

Artificial Intelligence

The global artificial intelligence market size is expected to grow from $93.53 billion in 2021 to $997.77 billion by 2028. Companies use artificial intelligence to make data-driven decisions and automate procedures. Therefore, AI can assist organizations in providing the best services possible in less time, with fewer errors and lower costs. Outsourcing companies will benefit greatly from the increased focus on artificial intelligence and automation technology as companies will increasingly rely on outside providers with experience in this industry. Rather than building their own AI tools and tactics, which may take years, many businesses will look to outsource Artificial Solutions to third-party vendors.

Cloud Computing

As per Forbes, more than 77% of the companies have one or more apps, and most of them are using cloud computing services. Therefore, companies outsource their cloud management capabilities to help consolidate their IT resources. Cloud technology will enable outsourcing IT service providers to provide end-to-end services across multiple platforms, apps, and technologies. Some companies are already adopting cloud computing for outsourcing a few non-core business operations as one of the most popular outsourcing trends. The increased usage of cloud computing has helped companies in business continuity, agility, resilience, high data security, etc.


As cybercrime becomes ever more complex and sophisticated, companies will seek to outsource cybersecurity specialists who can secure their data, software, and infrastructure against attacks on and off the cloud. Cybersecurity is one of the outsourcing trends that must be implemented in multi-level security systems to prevent data breaches. Outsourcing companies adhere to the most recent security procedures, such as multi-factor authentication and other widely-recognized security measures. That is why outsourcing cybersecurity is a smart decision for businesses, as experts will handle the cybersecurity and can be customized according to business needs. Also, finding experienced and skilled cybersecurity professionals is difficult for organizations. As a result, when they outsource cyber security monitoring, they receive competent cybersecurity specialists with experience in this field. So businesses don't have to worry about recruiting and training their employees.

Robotic Process Automation (RPA)

Many financial companies and institutions are implementing or considering implementing robotic process automation as they drive efficiency and generate value for the organization. RPA is a sort of outsourcing in which, instead of delegating tasks to humans, they are delegated to software robots.

Because robots are suitable for repetitive regulation tasks. RPA can handle more transactions with fewer errors when it comes to repetitive monotonous tasks like copying and pasting. Companies will want to outsource RPA in 2022 and beyond to avoid pandemic-related restrictions and lockdowns. RPA may help companies automate internal tasks, improve accuracy and efficiency, and focus on core competencies and important priorities. Automation will include software and physical technology like robots and drones. Allowing outsourcing companies to manage jobs more effectively and efficiently. Outsourcing business process automation to a BPO company is another option for combining the benefits of BPO with RPA.

Progressive Web Apps

Progressive web apps are leading the way for the future of online web development. They enable developers to integrate the best of the web and native apps, removing the need to create native apps for every device. PWAs also take very little storage space and can work at low internet connections and offline. This technology has transformed the user experience and has risen to the top of the list of organizations that support a mobile-first strategy. Moreover, PWA provides speed, reliability, and high-quality user interaction in a world where every second of a user's attention is crucial. These main reasons will continue to drive the global PWA market rapidly and increase the need for PWA development outsourcing.


The year 2022 will be an exciting year, full of new chances for both businesses and outsourcing providers. More businesses will seek out outsourcing providers who can assist them with the latest technologies such as Artificial Intelligence, cloud computing, robotic process automation, and cybersecurity. Invensis’ deep industry-specific expertise helps us to tailor customized back office BPO services and IT outsourcing services that match your business needs. In addition, we aim to enhance your service delivery excellence while ensuring compliance with industry-followed quality and security standards.

About Invensis

Invensis Technologies is a leading global provider of IT-BPO services with a reputation for excellence. Our carrier-grade infrastructure and commitment to empowering clients worldwide to achieve business transformation and growth through our services set us apart from the competition. With over 5,000 staff and more than 22 years of experience, our company has been providing quality services since 2000.

Invensis delivers intelligent contact center and back-office functions for businesses. Invensis is an ISO 9001 and 27001 certified organization and has achieved HIPAA compliance to provide high-quality and secured end-to-end outsourcing services. We have a strong base in the USA, Canada, Australia, UK, Ireland, Germany, and other countries serving over 200 clients. Innovative processes and technological solutions drive Invensis, and it offers full automation from design through implementation and continual development—all while ensuring data protection. Our solutions tailors to help businesses achieve their strategic goals and help them become industry leaders.

Article by
Amy Pattinson

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