An Introduction to the Outsourcing Lifecycle - Why it Matters?

Amy Pattinson
August 17, 2022
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5
 Mins Read

Today's businesses are under intense pressure to ensure business efficiency and profitability and to respond to customer needs. The first step of the outsourcing process begins with the decision to outsource and the eventual plan. Outsourcing is one of those decisions that will have a lasting impact on your organization. So it is essential to approach the project with due diligence. Regardless of the services you desire to outsource like Manufacturing, Data Center, Applications Management, Call Center, Business processes, or Supply Chain in BPO.

There are multiple ways to access your outsourcing journey. However, following an organized and systematic approach is always best, as with any significant business model transformation. This article on the "Outsourcing Lifecycle" will comprehensively explain the seven stages of Training Outsourcing of Training BPO.Keep in mind where you stand. You may want to analyze seeking outside assistance in navigating the outsourcing lifecycle.

The Seven Stages of Outsourcing of Training Business Process Outsourcing (BPO) identifies the stages involved in sourcing training services and illustrates how they should generally occur. So, Invensis possesses deep-seated capabilities to scale up BPO services by changing requirements, ensuring your project's continuity and on-time completion.

Overview

Created the BPO Model and the Seven Stages of Sourcing to help buyers assess their business needs and better manage the sourcing process. Buyers often struggle with selecting vendors for training services due to imperfection, lack of industry expertise or research, or improper planning. There is a tremendous risk associated with hand picking and managing.

Suppliers and buyers can waste considerable sums of money or select a supplier that is the incorrect fit for their particular arrangement if this process is done ineffectively. This model allows buyers to lessen these risks by following a structured course. Each stage consists of certain steps that can be simplified or explained depending on the complication of the sourcing agreement. For instance, larger, more complex deals would typically need more detail and elegance during each stage of BPO.

Importance of Outsourcing

Outsourcing a project or aspect of your business is a fantastic way to reduce expenses and increase team expertise. There are a few stigmas surrounding outsourcing, but it can be a tremendous asset to your business when done correctly.

Some business owners and chief executive officers are concerned that outsourcing will decline the quality of work. Or they will concern about reducing their involvement in the project. It is not accurate. You are at the center of decision-making when you partner with the right IT outsourcing provider. You can find a company that employs highly skilled IT professionals to ensure that every project meets the highest quality standards.

Seven Stages of Outsourcing Lifecycle

Business Process Outsourcing (BPO) lifecycle including of seven stages: assessment, proposal, due diligence, contracting, transition, governance, and transfer. Following is a breakdown of each of the seven phases in chronological order.

Assessment

In the first stage of outsourcing, the buying company thoroughly assesses its sourcing needs. It is often the most difficult since this stage involves developing a project plan, identifying a leadership team, and reorganizing training resources.

Proposal

If a company has decided to outsource training services, it must identify which suppliers have the capabilities to best match their needs. To get instruction from suppliers, the company will construct and send one of the following documents to the external market. They are Request for Information (ROI), Request for Proposal (RFP), or Request for Quotes (RFQ).

Due Diligence

This is gathering and evaluating information about each others’ capabilities to form a solid and structured partnership.

Contracting

This phase occurs once both parties are prepared to characterize their business relationship through a drafted agreement. The companies will consult the specific terms of their relationship and then sign a contract, typically a Master Services Agreement (MSA).

Transition

After the signed contract, both companies will begin transitioning assets, roles, and responsibilities from the consumer to the supplier.

Governance

This phase is typically the most extended because it involves handling the business and maintaining a working relationship throughout the contract.

Repatriation/Transfer

The last phase of outsourcing, repatriation, involves the transfer of aid and responsibilities back to the original companies.

Outsourcing Management

Based on the scope of the outsourcing project, the manager in charge of project delivery and integration may or may not be responsible for all processes. These are the horizontal and vertical outsourcing management factors.

A manager of the horizontal process is frequently involved in the decision to outsource. The manager is then responsible for directing the work, selecting and involving the vendor, and managing the project's delivery and completion. Typically, this manager handles the whole day's negotiations.

Senior-level decisions are frequently made to outsource larger projects and programs, particularly those with a global scope. Until the agreement is done and made public, a team of negotiators is appointed to work through the complex agreements, typically under strict confidentiality.The manager of the vertical component is then responsible for implementing and managing the ongoing program. It includes interpreting the agreement and identifying areas not covered by the agreement.

Conclusion

Understanding the full outsourcing lifecycle and each of its phases will assist both companies embarking on outsourcing for the first time and managers who need to determine their roles and responsibilities in the specific outsourced programs. If you're seeking BPO services, Invensis will be your perfect choice because Invensis' deep industry-specific expertise helps us to tailor customized back office BPO services that match your business needs.

In addition, we aim to enhance your service delivery excellence while ensuring compliance with industry-followed quality and security standards.

About Invensis

Invensis Technologies is a leading global provider of IT-BPO services with a reputation for excellence. Our carrier-grade infrastructure and commitment to empowering clients around the world to achieve business transformation and growth through our services set us apart from the competition. With over 5,000 staff and more than 22 years of experience, our company has been providing quality services since 2000.Invensis delivers intelligent contact center and back-office functions for businesses. Invensis is an ISO 9001 and 27001 certified organization and has achieved HIPAA compliance to provide high-quality and secured end-to-end outsourcing services. We have a strong base in the USA, Canada, Australia, UK, Ireland, Germany, and other countries serving over 200 clients. Invensis is powered by innovative processes, and technology solutions and provides holistic automation from design to implementation and continuous development—along with data security. Our solutions tailors to help businesses achieve their strategic goals and help them become industry leaders.

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Amy Pattinson

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