Call Center Hiring at Invensis

In today's time, customer satisfaction is an important part of business wagon wheel, get this right and your customers will adore you, if not you will be in a lot of trouble for ignoring your customers. It can be a make or break situation if your customer satisfaction level rates are poor. In fact, the entire call center industry's primary goal is to provide better customer satisfaction. With customers demanding round the clock support, it is very important that the customer service provided is of highest quality.

How we select our candidates

Invensis, a leading IT-BPO service provider with more than 20 years of experience provides you an unprecedented customer service for your customers with an end-to-end call center quality assurance (QA) services. Our call center quality assurance services are second to none and we have a considerable advantage over our competitors in this regard. With a strong penchant for keeping high QA standards, we deliver services that are unparalleled in the industry. Our employees handle each call with due diligence and provide quality customer service every time.

Potential employees have to go through a rigorous screening process where our HR Managers closely asses the candidate's background, previous work history and qualifications. The first level of screening is done by conducting a group discussion to check their communication skills, fluency, accent, pitch and their confidence. The second level of screening will be done by conducting tests to measure their writing and analytical skills. The third level of screening will be done by observation, by looking at their composure during pressure situations, initiative taken and their abilities as a team member will give us results which will help us to hire them and assign roles that suit them the best.

Call Center Quality - What separates us from the rest?

  • At Invensis, providing quality service is in our DNA and we commit ourselves to provide customer service that is of highest standard.
  • We are an ISO 9001 and 27001 certified company; this ensures that there are stringent security measures in place to preserve the confidentiality of your data.
  • We adhere to high-quality standards and processes that have helped us to increase our productivity levels on a consistent basis.
  • We take feedback from our customers in a constructive manner and this has helped us to improve even further and run processes that meet their requirements.
  • We have an uncompromising hiring policy where employees have to meet our quality standards. Once they are hired, they have to go through a thorough induction and training program about our security and privacy policies to ensure they adhere to our quality standards.
  • Our highly efficient QC team will analyze all the calls that are being made and received by the call center agents for training needs analysis purpose.

Infrastructure

At Invensis, we provide our customers with the state-of-the art infrastructure which separates us from rest of our competitors. How we distinguish ourselves from the rest:

  • We provide you an easily scalable and distributed technology architecture
  • We incorporate multiple layers of redundancy to ensure business continuity
  • We will provide you a portal where you can check all calls for quality purpose
  • Our witness software allows you to track our call center agents' performance anytime, anywhere and across delivery centers.
  • We have a 100% call recording policy and we provide our customers from start to finish recording of all calls for analysis and research.

Transparency and Feedback

We provide you complete access to our call performance records. With your inputs, we can incorporate those changes and streamline our processes even further and provide you customer service that is unparalleled.

  • Get access to our database
  • Get detailed analysis reports
  • Get access to data tagged with calls for analysis
  • Get access to any call at anytime
  • Get access to our call center agents for training and induction processes

Take your call center quality standards to the next level with Invensis!

Invensis Technologies has raised the bar for call center quality standards. The call center quality monitoring services that we employ has enabled businesses to outperform their competition on a regular basis. To know more about our call center quality assurance services, read our call center case studies.

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation - invensis
Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning - invensis
Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services - invensis
End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery - invensis
Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

Enquire with us

We enable businesses to achieve accelerated growth

Take a up-close, in-depth look at our case studies

Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.

Automobile Mortgage Loan Processing Services Case Study - invensis
Automobile Mortgage Loan Processing Services Case Study

July 13th 2016

View Case Study
Automobile Mortgage Loan Processing Services Case Study - invensis
Invoice Processing and AR Reconciliation Services Case Study

August 12th 2020

View Case Study
Automobile Mortgage Loan Processing Services Case Study - invensis
Restaurant Accounting & Bookkeeping Services Case Study

July 13th 2016

View Case Study

Speak to our advisors about your business requirement

Just submit your contact details and we’ll be in touch shortly.

business requirement - invensis

We Work With the Best