In today's time, customer satisfaction is an important part of business wagon wheel, get this right and your customers will adore you, if not you will be in a lot of trouble for ignoring your customers. It can be a make or break situation if your customer satisfaction level rates are poor. In fact, the entire call center industry's primary goal is to provide better customer satisfaction. With customers demanding round the clock support, it is very important that the customer service provided is of highest quality.
Invensis, a leading IT-BPO service provider with more than 20 years of experience provides you an unprecedented customer service for your customers with an end-to-end call center quality assurance (QA) services. Our call center quality assurance services are second to none and we have a considerable advantage over our competitors in this regard. With a strong penchant for keeping high QA standards, we deliver services that are unparalleled in the industry. Our employees handle each call with due diligence and provide quality customer service every time.
Potential employees have to go through a rigorous screening process where our HR Managers closely asses the candidate's background, previous work history and qualifications. The first level of screening is done by conducting a group discussion to check their communication skills, fluency, accent, pitch and their confidence. The second level of screening will be done by conducting tests to measure their writing and analytical skills. The third level of screening will be done by observation, by looking at their composure during pressure situations, initiative taken and their abilities as a team member will give us results which will help us to hire them and assign roles that suit them the best.
At Invensis, we provide our customers with the state-of-the art infrastructure which separates us from rest of our competitors. How we distinguish ourselves from the rest:
We provide you complete access to our call performance records. With your inputs, we can incorporate those changes and streamline our processes even further and provide you customer service that is unparalleled.
Invensis Technologies has raised the bar for call center quality standards. The call center quality monitoring services that we employ has enabled businesses to outperform their competition on a regular basis. To know more about our call center quality assurance services, read our call center case studies.
Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.
We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.
Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.
Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.
Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.