Customer Care Call Center Outsourcing Services

Comprehensive Customer Care That Fulfils Your Every Business Need

Invensis’ repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.

• Customer Service
  • Grievance Resolution/Complaint Management
  • Retention/Cancellation
  • Customer Loyalty Management
  • Email/Chat
  • Live Chat Support
• After-Sales Support
  • Product or Service Information
  • Returns and Refunds
  • Warranty-related queries
  • Service dispatch and delivery
• Revenue Management
  • Billing Support
  • Claims Processing Services
  • Order Management and Order Processing
  • Debt Collections

Why Outsource Inbound Call Center Outsourcing Services To Invensis?

Here are some valid reasons why you can depend upon Invensis' outsourcing services for ensuring a seamless, efficient, and productive inbound call center service:

• Invensis has greater than 16 years' experience in providing high quality inbound call center service and customer care support to various businesses and organizations.
• We have experienced customer service professionals with the requisite skills and expertise hones our inbound call center services. They have considerable experience in attending to inbound customer and service calls and providing satisfaction.
• The latest data and voice communication systems are in place along with dedicated internet connectivity that facilitates efficient call reception and answering.
• We ensure regular training and development of inbound call center staff to ensure that they are always above par, with respect to communication skills, industry knowledge and customer service.
• Customized inbound call center service packages available as per your organization's requirements. We offer different payment schemes based on your requirements.
• UUninterrupted 24 x7x 365 support available to all our clients; businesses can rest assured that their customers would receive immediate attention at all times. This helps in boosting customer retention, engagement, and customer loyalty.
• We adhere to the highest standards of quality. Our Quality Assurance team monitors all our inbound call center operations and ensures that all operations fulfill the industry norm.
• We provide enhanced market coverage, market-testing facilities, web reporting services, remote call monitoring etc.
• Our competent services ensure reduction in the call abandonment rates and increased customer satisfaction.

What Sets Us Apart

• Pricing Structure
• Call Center Hiring
• Multi-channel Support
• Best-in-class Technology
• Call Center Infrastructure
• Call Center Security Process
• Quality Assurance and Monitoring

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