Customer Care Call Center Outsourcing Services

Invensis provides a comprehensive range of customizable email support outsourcing services that helps your organization deliver efficient customer service and drive efficient marketing efforts. Our experienced and skilled customer care staff can provide email support pertaining to various domains such as:

Why Outsource Email Support Services To Invensis?

Invensis offers customized email support services for your business challenges. Here are some reasons that bolster our reputation as a dependable and trustworthy email customer care and technical support outsourcing service provider:

• Invensis has greater than 20 years of experience delivering competent and reliable outsourcing services across various business functions inclusive of email support services.
• We cater to a wide range of industries including retail, real estate, logistics, health care, software development, education etc.
• Outsourcing your email support services to us enables companies to focus on their core competencies. Some benefits include:
  • Improved Connectivity
  • Effective Brand Building
  • Improved Customer Service
  • Faster Responsivity
  • Quicker Order Fulfillment
  • Faster Resolution of Customer Complaints
  • Higher Customer Satisfaction
  • Reduced Downtime
  • Enhanced Productivity
• We possess considerable expertise in the field of email customer service support and customer relationship management to our clients.
• Cost effective email technical support outsourcing services: by outsourcing, you reduce the burden of hiring and training staff as well as investing time and money in email support management.
• We provide scalable packages starting from pay per email to pay per project, suiting your needs.
• You can also benefit from customized email support packages with different working hours and different days of operation for the customer care staff, depending on the time zone.

• High caliber of staff:

  We hire and train only qualified and skilled staff who are suited to the profession; we provide requisite training in customer care and technical support communication using email.
• We have highly effective quality control and monitoring mechanisms in place; we use metrics to measure the effectiveness of our email technical support outsourcing services and are constantly striving to improve and enhance the quality of our services.

• Prompt responses:

  Our staff responds to all customer queries with a minimal amount of delay i.e. we achieve a quick turnaround time. How do we do that?
  • By prioritizing resolution of downstream issues to reduce repeat emails
  • By tracking all email conversations
  • By respecting the SLAs we enter into with our customers.
• We create client specific databases/resource banks related to your specific business function that will help us in efficiently providing domain-specific help to customers. We would be regularly updating this database on basis of changing standards or information related to customer service issues.