Customer Care Call Center Outsourcing Services

The delivery of excellent customer care is a critical factor in the success of any organization. Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals. Invensis Technologies, a leading Customer Care Call Center Outsourcing Services provider with more than 20 years of experience, empowers your business’ customer relationship management efforts through its efficient customer services tailored for your every need.

Comprehensive Customer Care That Fulfils Your Every Business Need

Invensis’ repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.

Customer Service
After-Sales Support
Revenue Management

Why Outsource Inbound Call Center Outsourcing Services To Invensis?

Here are some valid reasons why you can depend upon Invensis' outsourcing services for ensuring a seamless, efficient, and productive inbound call center service:

Invensis has greater than 20 years' experience in providing high quality inbound call center service and customer care support to various businesses and organizations.
We have experienced customer service professionals with the requisite skills and expertise hones our inbound call center services. They have considerable experience in attending to inbound customer and service calls and providing satisfaction.
The latest data and voice communication systems are in place along with dedicated internet connectivity that facilitates efficient call reception and answering.
We ensure regular training and development of inbound call center staff to ensure that they are always above par, with respect to communication skills, industry knowledge and customer service.
Customized inbound call center service packages available as per your organization's requirements. We offer different payment schemes based on your requirements.
UUninterrupted 24 x7x 365 support available to all our clients; businesses can rest assured that their customers would receive immediate attention at all times. This helps in boosting customer retention, engagement, and customer loyalty.
We adhere to the highest standards of quality. Our Quality Assurance team monitors all our inbound call center operations and ensures that all operations fulfill the industry norm.
We provide enhanced market coverage, market-testing facilities, web reporting services, remote call monitoring etc.
Our competent services ensure reduction in the call abandonment rates and increased customer satisfaction.

What Sets Us Apart

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20+

Years of
Experience

Global
Delivery Centers

ISO

ISO 9001 and 27001 certified

3000+

Trained
Professionals

20+ Years Of Experience

9+ service verticals

200+ clients served around the world

3000+ Trained Professionals

WE WORK WITH THE BEST
and
LEADING

Invensis - Your Partner to Achieve Business Transformation

Value-added Consultation

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value added consultations provides the right answers to your business challenge.

Business Continuity Planning

We have extensive industry knowledge, resources, skilled personnel, systems, plans and processes in place that ensure business continuity even during emergency situations.

End to End Customized Services

Invensis provides end-to-end customized services across major business functions and industry verticals ensuring on-time fulfilment of tasks.

Scalable and On-Time Delivery

Invensis possesses deep seated capabilities to scale up services in accordance with changing requirements, ensuring the continuity and on-time completion of your project.

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We enable businesses to achieve accelerated growth

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Inefficient business operations consume operating costs. Hence, there is a requisite for a business process optimization partner who can not only drive your revenue growth but also enhance your business process management to provide end-to-end, scalable and result-oriented solutions.