Live Chat Support Jobs

About Company

Invensis Technologies is a leading IT-BPO service provider that has been satisfying clients since 2000. The company presently employs more than 1,200 trained professionals across multiple delivery centers and eight service categories – back office data management, customer care outsourcing, Finance & Accounting services, IT services, document process automation, corporate training, e-commerce support services and digital marketing. The company is ISO 9001:2008 and 27001 certified and has achieved HIPAA compliance. We are also ranked among the 'Top 10 Most Promising BPOs' by Silicon India.

Invensis Technologies currently has job openings for Live Chat Support Professionals for our Bangalore office. We have Payment Posting job vacancies for candidates with 1-3 years of experience in analyzing Insurance coverage of patients and take proper action. We offer exciting opportunities in Live Chat Support job role in Bangalore for career growth.


Job Details

Job Title: Live Chat Support

Location: Bangalore

Project: Invensis Learning

Education: Any Graduate – Any Specialization

Experience: 1 - 3 years

Timings: Day Shift

Salary: As per industry standards

Job Requirements:

  • Minimum of 1-3 years of work experience in product support via chat and email will be preferred
  • Strong analytical and problem solving and troubleshooting skills
  • Keen eye for detail with the ability to finish work in a quick turnaround time
  • Should possess excellent communication skills both written and spoken
  • Should work as a team player and work with minimal supervision
  • Previous experience in training and development industry as Customer Support Executive is an added advantage

 

Job Application Details: Candidates fulfilling the above requirements may email their resume to hrteam@invensis.net, walk-in or you can submit your resume online by clicking the "Apply Now" button below.

Job Description:

  • Provide chat, email support to resolve user queries with proactive troubleshooting
  • Follow pre-defined SOPs (Standard Operating Procedures) and policies
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams to ensure user queries are resolved in short turnaround time
  • Typing speed of minimum 40 words per minute with 99% accuracy
  • Should have experience of using chat tools such as Bold Chat, Zopim Chat, Live Chat etc
  • Should be able to work in a fast paced and busy environment
  • Should possess robust writing skills in both email and chat with proper grammar and punctuation

Contact Details:
HR Team,
Invensis Technologies (P) Ltd. 34/1, R.V. Road,
Upkar Chambers, Bangalore - 560 004.
hrteam@invensis.net
+91-80-2657-2306

 


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