We have more than two decades of experience in assisting businesses with shipping operations across the globe. Our ocean shipping BPO services include booking cargo shipments, preparing documentation, selecting carriers, managing customs clearance, tracking shipments, processing invoices, handling claims, performing data entry, and providing customer service support. We have provided these services to freight forwarders, shipping lines/carriers, customs brokers, third-party logistics (3PL) providers, container leasing companies, maritime insurance providers, last-mile delivery services, and more. We have leveraged shipment tracking systems and automated documentation software to help our clients maintain 98% accuracy in online delivery and high standards.
Our end-to-end services prioritize quality at every step. We begin the process by assisting clients with the initial booking of cargo. We ensure that all the necessary details are accurately recorded and processed before that. Once the cargo is booked, our team handles the documentation process and ensures that all the necessary paperwork is completed and submitted effectively. Our experts then manage the customs clearance process and ensure compliance with all regulations and requirements. Our team tracks the cargo throughout the shipping process, providing real-time updates on its location and status. Our experts also handle freight invoicing to ensure that all billing and payment processes are managed efficiently. Our end-to-end process is marked by exceptional customer service, addressing inquiries or concerns to ensure a smooth and satisfactory shipping experience.
Our ocean shipping BPO team comprises seasoned professionals, including logistics experts, customs clearance specialists, documentation professionals, cargo tracking specialists, freight invoicing professionals, and customer service representatives. They deploy cutting-edge technologies such as advanced cargo tracking systems, automated documentation and invoicing software, AI-powered predictive analytics, and stringent quality checks to guarantee accuracy and efficiency. This helps us ensure timely deliveries, error-free processes, streamlined shipping operations, reduced costs, and improved efficiency.