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Top 6 Call Center Trends for 2016

Top 6 Call Center Trends

According to Everest Group's 'Contact Center Outsourcing Annual Report 2015', the current call center operations spend stands at USD 300-350 billion. The call center outsourcing market grew at 5% to reach USD 70-75 billion, where the market is on a steady growth for the last four to five years and accounts for 20-25%. In fact, more and more buyers are looking at call center service providers...

In-House vs Outsourced Call Center Operations

In-house vs Outsourced Call Center Operations

In the last couple of decades or so, customer service has become one of the important parts of businesses across the globe. With ever so increasing competition, retaining customers is as important as acquiring new ones. In this regard, the call center operations act as a business enabler for enterprises

Reasons to Outsource Call Center Operations to India

Reasons to Outsource Call Center Operations to India

In the face of extreme competition, organizations around the world are outsourcing their non-core work so that they can concentrate on their core competencies. According to Deloitte's 'Global outsourcing and insourcing survey 2014', around 84% of respondents have shown interest in outsourcing their non-core work...

Key Benefits of Call Center Outsourcing

Key Benefits of Call Center Outsourcing

In the last couple of decades there has been a significant rise in outsourcing non-core work to an external offshore location. According to Deloitte's 'Global Outsourcing and Insourcing' report, the main reason behind this move has been largely economic, as offshoring offers competitive price point, and businesses can focus on core strategic competencies...

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Data Entry Outsourcing Advantages and Disadvantages

Data Entry Outsourcing Advantages and Disadvantages

To cut down on cost, time and effort, enterprises across the globe are looking at outsourcing their data entry services to an off shore location. As your outsourcing vendor works on a different time zone, it helps your business to provide 24/7 service. However, you have to consider the advantages and disadvantages of data entry outsourcing first.

Reasons to Outsource Data Entry Services to India

In today's service-based environment, outsourcing is a handy business tool for enterprises across the globe. In fact outsourcing is seen as a viable option for operational issues in enterprises of all shapes and sizes. More and more developed countries are outsourcing their data entry services to India due to its low cost and high quality service outputs...

Step-by-Step Process of Outsourcing Data Entry Services

Step-by-Step Process of Outsourcing Data Entry Services

Today, outsourcing services is one of the important components of strategic business initiative for enterprises across the globe. The market is so competitive that it is all about having greater ROI and increasing the bottom line. But many enterprises hesitate to outsource because of security issues, and it is understandable..

Tips to Improve Data Quality

Tips to Improve Data Quality

In a survey covering B2B records, businesses are facing multitude of challenges with regards to data entry services. Focus is more towards a data driven culture in both public and private sector organizations across the globe. As per 2013 QAS survey, it is said that 94% of businesses believe there is some level of data inaccuracy. When data is accurate and reliable, it can transform businesses...

9 Essential Attributes of a Successful BPO Partnership

11 Essential Attributes of a Successful BPO Partnership

The global outsourcing industry had experienced sustained revenue growth between the years of 2000 to 2012, followed by a disruption in the years 2012-2015. At present it is experiencing a growth surge. The latest IDC report by GII predicts that the Global Outsourcing Market is expected to reach US $202.6 billion in 2016 with a five-year...

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