A California based Energy and Utility Service Provider Joined Hands with Invensis to Improve the FCR Rate

A California-based energy and utility service provider was looking to expand its operations to new cities but was hamstrung by inefficient operations primarily marked by low FCR (First Call Resolution Rates). We discovered the reason and proposed a solution, which, in due course, they adopted to improve FCR rates significantly. Read this case study to know more.

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