Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Trusted by 1000+ Companies

Outsource Inbound Call Center Services to the Experts

We are a global technocratic company endeavoring to offer transformational services in customer support verticals. We are a pioneer in offering top-rated inbound call center outsourcing services such as inbound sales, order processing, loyalty programs, help desk service, hotlines, interactive voice response (IVR), live chat, and more across the globe. Our call-handling professionals always look for high customer satisfaction levels by employing their skill sets and maintaining a balance between average handle time (AHT) and first call resolution (FCR).

We are one of the top inbound call center solutions providers with years of experience serving global customers in various industries such as automotive, banking, eCommerce, hospitality, retail, real estate, and more. Through our industry-leading inbound call center solutions, we offer complete functionality and top-rated services with an ultimate focus on efficiency and quality. In addition, our customer-friendly approach and experience in handling tech support, sales inquiries, contract renewals, billing, and others help you drive both customer satisfaction and business growth.

Our Inbound Call Center Process

Receive Calls
Our agents receive incoming calls, gather customer details, and determine the nature of the inquiry for swift assistance.
Answer Queries
We listen to customer concerns, provide appropriate solutions or information along with other assistance.
Route Calls
If the resolution is beyond their scope, the team directs the calls to specialized agents or departments.
Order Processing
If the query is related to order processing, our agents assist customers with placing orders, tracking shipments, and handling returns or cancellations efficiently.
Upselling/Cross-selling
After the resolution, we also recommend additional products or services to further sales enablement.
Feedback Collection
Finally, we gather customer feedback to assess service quality and identify areas for improvement.

Our Comprehensive Inbound Call Center Services

Order Taking Services

Reservation Booking Services

Live Chat Services

Phone Answering Services

Customer Follow Up Services

Email Support Services

Medical Claims Processing Services

Technical and Help Desk Support Services

Charge Back Handling Services

Consumer Response

Medical Answering Services

Virtual Receptionist Services

Dealer Locaters and Referral Services

Direct Mail /TV Response

Directory Inquiry Services

Event Scheduling Services

Registration of Event Participants & Prospects

Ticketing Sales Subscription Services

Toll Free Response / Toll Free Services

Warranty Registration Services

Inbound Sales

Product Recall Management & Technical Information

Real-Time Inventory Status Services

Sales Lead Qualification And Closure

Scheduling Sales Demos Services

Job Dispatch Services

Rebate Processing Services

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The Invensis Advantage for Inbound Call Center Services

Enhance Brand Reputation

We help you provide positive experiences to your customers by deploying effective resources like people and technology and ensure to address each customer's query in an expedited manner to enhance brand reputation.

Advanced Strategy

Our inbound call center solutions help you attract, engage and delight your customers by effectively addressing their pain points and offering them the support they need using effective and proven strategies.

Generate Immediate Response

We help you address your customer's issues immediately instead of letting them wait for long and ensure a seamless customer experience through first call resolution and average handle time.

Result-oriented Features

We deploy the latest self-help tools, like interactive voice response (IVR), and toll-free numbers, to collect necessary information, route calls to appropriate agents, and help your customers to receive effective results in minutes.

Make A Positive Impression

With avant-garde technology and experienced resources, we help you leave a positive impression on your customers, promote your business and trigger positive word-of-mouth.

Improve Business Efficiency and Productivity

We take complete control of handling inbound call center services and free you to streamline your business operation and focus on complicated areas to increase productivity.

Step-by-step process for Inbound Call Center Services

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Invensis- The Most Trusted Inbound Call Center Outsourcing Service Provider

Our clients all across the world rely on our expertise in harnessing customer interaction and satisfaction through one-of-a-kind inbound call center outsourcing services. We have indispensable resources such as avant-garde technology and robust infrastructure with all modern facilities to handle and offer inbound call center services. We receive and distribute calls, emails, and messages and offer consulting services and information about the products and services according to your customers' needs. Even our customized inbound call center outsourcing helps you to implement a flexible and agile contact platform to manage your communication needs. In addition, we are committed to providing a positive first impression and ensuring your customers feel respected and satisfied every time by implementing our technical skills, tenacity, communication skills and process-driven skills. Outsourcing inbound call center services to us helps you avail the advantages of strategic inbound call services to attain business objectives and stay ahead of the competition.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

There are several benefits of outsourcing inbound call center services, including:

Cost savings: Outsourcing inbound call center services is more cost-effective than handling an in-house call center as it eliminates the investment cost on infrastructure, expensive equipment, software, and staffing.
Increased efficiency: Outsourced call centers often have more experience and expertise in handling a high volume of calls, leading to increased efficiency and faster resolution of customer issues.
Improved customer service: inbound call center outsourcing companies focus on providing high-quality customer service and have the resources to handle a wide range of customer inquiries and complaints.
Scalability: Outsourced call centers can easily scale up or down to meet changes in call volume, allowing businesses to adjust their customer service needs as needed.
Flexibility: inbound call center outsourcing companies help businesses to focus on their core competencies and shift the management of non-core functions to specialized providers.
Access to specialized skills and technology: Outsourcing inbound call center services to a specialized provider allows businesses access to the latest technology and highly-skilled agents

In recent times, there have been several trends in inbound call center customer service, including:

Increased use of artificial intelligence (AI) and automation: Many companies are using AI and automation to handle simple, repetitive tasks and improve the overall efficiency of their call centers.
Greater emphasis on customer experience: Companies are placing a greater emphasis on providing a positive customer experience using technology and data analysis through call center inbound services to understand customer needs and preferences better.
Expansion of self-service options: Many companies are providing more self-service options, such as interactive voice response (IVR) systems and chatbots, to allow customers to quickly and easily resolve issues without speaking with a live agent.
Remote working: Due to the COVID-19 pandemic, many call centers have moved to remote working. This has led to new challenges, such as maintaining the quality of customer service and ensuring data and communication security.
Use of multi-channel communication: Companies are increasingly using multiple communication channels to interact with customers, including phone, email, chat, and social media, in order to provide more convenient and efficient service.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

John Davis

Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

Emily Johnson

Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

Sarah Smith

Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

+1 (302)-261-9036

sales@invensis.net

Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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Inbound Call Center Services

22+

10+

5000+

Outsource Inbound Call Center Services to the Experts

Our Inbound Call Center Process

Receive Calls

Answer Queries

Route Calls

Order Processing

Upselling/Cross-selling

Feedback Collection

Our Comprehensive Inbound Call Center Services

Get a Quote Now!