Inbound Call Center Services

Are you getting sidelined from your core competencies to cope with inbound calls? Do you want to invest in customer relations on top of trust and exceptional customer experience? Then, outsource our most responsive and ready-to-deploy inbound call center services to make your customer's concern a priority.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Inbound Call Center Services
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Inbound Call Center Services

Outsource Inbound Call Center Services to the Experts

We are a global technocratic company endeavoring to offer transformational services in customer support verticals. We are a pioneer in offering top-rated inbound call center outsourcing services such as inbound sales, order processing, loyalty programs, help desk service, hotlines, interactive voice response (IVR), live chat, and more across the globe. Our call-handling professionals always look for high customer satisfaction levels by employing their skill sets and maintaining a balance between average handle time (AHT) and first call resolution (FCR). 

We are one of the top inbound call center solutions providers with years of experience serving global customers in various industries such as automotive, banking, eCommerce, hospitality, retail, real estate, and more. Through our industry-leading inbound call center solutions, we offer complete functionality and top-rated services with an ultimate focus on efficiency and quality. In addition, our customer-friendly approach and experience in handling tech support, sales inquiries, contract renewals, billing, and others help you drive both customer satisfaction and business growth.

Our Comprehensive Inbound Call Center Services

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Order Taking Services
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Reservation Booking Services
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Live Chat Services
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Phone Answering Services
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Customer Follow Up Services
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Email Support Services
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Medical Claims Processing Services
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Technical and Help Desk Support Services
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Charge Back Handling Services
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Consumer Response
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Medical Answering Services
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Virtual Receptionist Services
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Dealer Locaters and Referral Services
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Direct Mail /TV Response
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Directory Inquiry Services
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Event Scheduling Services
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Registration of Event Participants & Prospects
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Ticketing Sales Subscription Services
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Toll Free Response / Toll Free Services
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Warranty Registration Services
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Inbound Sales
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Product Recall Management & Technical Information
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Real-Time Inventory Status Services
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Sales Lead Qualification And Closure
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Scheduling Sales Demos Services
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Job Dispatch Services
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Rebate Processing Services

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The Invensis Advantage for Inbound Call Center Services

Enhance Brand Reputation

We help you provide positive experiences to your customers by deploying effective resources like people and technology and ensure to address each customer's query in an expedited manner to enhance brand reputation.

Advanced Strategy

Our inbound call center solutions help you attract, engage and delight your customers by effectively addressing their pain points and offering them the support they need using effective and proven strategies.

Generate Immediate Response

We help you address your customer's issues immediately instead of letting them wait for long and ensure a seamless customer experience through first call resolution and average handle time.

Result-oriented Features

We deploy the latest self-help tools, like interactive voice response (IVR), and toll-free numbers, to collect necessary information, route calls to appropriate agents, and help your customers to receive effective results in minutes.

Make A Positive Impression

With avant-garde technology and experienced resources, we help you leave a positive impression on your customers, promote your business and trigger positive word-of-mouth.

Improve Business Efficiency and Productivity

We take complete control of handling inbound call center services and free you to streamline your business operation and focus on complicated areas to increase productivity.
Step-by-step process for Inbound Call Center Services
Step-by-step process for Inbound Call Center Services

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Invensis- The Most Trusted Inbound Call Center Outsourcing Service Provider

Our clients all across the world rely on our expertise in harnessing customer interaction and satisfaction through one-of-a-kind inbound call center outsourcing services. We have indispensable resources such as avant-garde technology and robust infrastructure with all modern facilities to handle and offer inbound call center services. We receive and distribute calls, emails, and messages and offer consulting services and information about the products and services according to your customers' needs. Even our customized inbound call center outsourcing helps you to implement a flexible and agile contact platform to manage your communication needs. In addition, we are committed to providing a positive first impression and ensuring your customers feel respected and satisfied every time by implementing our technical skills, tenacity, communication skills and process-driven skills. Outsourcing inbound call center services to us helps you avail the advantages of strategic inbound call services to attain business objectives and stay ahead of the competition.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO 27001:2013 Certified Company
HIPPA-Complience Svg logo

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes
Benefits
Trends
FAQs

There are several benefits of outsourcing inbound call center services, including:

  1. Cost savings: Outsourcing inbound call center services is more cost-effective than handling an in-house call center as it eliminates the investment cost on infrastructure, expensive equipment, software, and staffing.
  2. Increased efficiency: Outsourced call centers often have more experience and expertise in handling a high volume of calls, leading to increased efficiency and faster resolution of customer issues.
  3. Improved customer service: inbound call center outsourcing companies focus on providing high-quality customer service and have the resources to handle a wide range of customer inquiries and complaints.
  4. Scalability: Outsourced call centers can easily scale up or down to meet changes in call volume, allowing businesses to adjust their customer service needs as needed.
  5. Flexibility: inbound call center outsourcing companies help businesses to focus on their core competencies and shift the management of non-core functions to specialized providers.
  6. Access to specialized skills and technology: Outsourcing inbound call center services to a specialized provider allows businesses access to the latest technology and highly-skilled agents

In recent times, there have been several trends in inbound call center customer service, including:

  1. Increased use of artificial intelligence (AI) and automation: Many companies are using AI and automation to handle simple, repetitive tasks and improve the overall efficiency of their call centers.
  2. Greater emphasis on customer experience: Companies are placing a greater emphasis on providing a positive customer experience using technology and data analysis through call center inbound services to understand customer needs and preferences better.
  3. Expansion of self-service options: Many companies are providing more self-service options, such as interactive voice response (IVR) systems and chatbots, to allow customers to quickly and easily resolve issues without speaking with a live agent.
  4. Remote working: Due to the COVID-19 pandemic, many call centers have moved to remote working. This has led to new challenges, such as maintaining the quality of customer service and ensuring data and communication security.
  5. Use of multi-channel communication: Companies are increasingly using multiple communication channels to interact with customers, including phone, email, chat, and social media, in order to provide more convenient and efficient service.
What do you know about an inbound call center?
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What are the benefits of outsourcing inbound call center services?
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France
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CASE STUDY
Automobile Mortgage Loan Processing Services Case Study

Download the case study to find out how Invensis delivered the positive outcomes of outsourcing to the client.

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Automobile Mortgage Loan Processing Services Case Study
CASE STUDY
eCommerce Data Entry & Data Processing Services Case Study

Download the case study to find out how Invensis' efficient data processing outsourcing services/forms processing services enabled the client to achieve order management efficiency.

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eCommerce Data Entry & Data Processing Services Case Study

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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