Inbound Call Center Services

Are you getting sidelined from your core competencies to cope with inbound calls? Do you want to invest in customer relations on top of trust and exceptional customer experience? Then, outsource our most responsive and ready-to-deploy inbound call center services to make your customer's concern a priority.


Years of Experience


Industry Verticals


Experienced Professionals

StripInbound Call Center Services

Outsource Inbound Call Center Services to the Experts

We are a global technocratic company endeavoring to offer transformational services in customer support verticals. We are a pioneer in offering top-rated inbound call center outsourcing services such as inbound sales, order processing, loyalty programs, help desk service, hotlines, interactive voice response (IVR), live chat, and more across the globe. Our call-handling professionals always look for high customer satisfaction levels by employing their skill sets and maintaining a balance between average handle time (AHT) and first call resolution (FCR). 

We are one of the top inbound call center solutions providers with years of experience serving global customers in various industries such as automotive, banking, eCommerce, hospitality, retail, real estate, and more. Through our industry-leading inbound call center solutions, we offer complete functionality and top-rated services with an ultimate focus on efficiency and quality. In addition, our customer-friendly approach and experience in handling tech support, sales inquiries, contract renewals, billing, and others help you drive both customer satisfaction and business growth.

Our Inbound Call Center Process

  • Receive Calls

    Our agents receive incoming calls, gather customer details, and determine the nature of the inquiry for swift assistance.
  • Answer Queries

    We listen to customer concerns, provide appropriate solutions or information along with other assistance.
  • Route Calls

    If the resolution is beyond their scope, the team directs the calls to specialized agents or departments.
  • Order Processing

    If the query is related to order processing, our agents assist customers with placing orders, tracking shipments, and handling returns or cancellations efficiently.
  • Upselling/Cross-selling

    After the resolution, we also recommend additional products or services to further sales enablement.
  • Feedback Collection

    Finally, we gather customer feedback to assess service quality and identify areas for improvement.

Our Comprehensive Inbound Call Center Services

  • Charge Back Handling Services
  • Consumer Response
  • Medical Answering Services
  • Virtual Receptionist Services
  • Dealer Locaters And Referral Services
  • Direct Mail /TV Response
  • Directory Inquiry Services
  • Event Scheduling Services
  • Registration of Event Participants & Prospects
  • Ticketing Sales Subscription Services
  • Toll Free Response / Toll Free Services
  • Warranty Registration Services
  • Inbound Sales
  • Product Recall Management Technical Information
  • Real-Time Inventory Status Services
  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services
  • Job Dispatch Services
  • Rebate Processing Services

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The Invensis Advantage for Inbound Call Center Services

Enhance Brand Reputation

We help you provide positive experiences to your customers by deploying effective resources like people and technology and ensure to address each customer's query in an expedited manner to enhance brand reputation.

Advanced Strategy

Our inbound call center solutions help you attract, engage and delight your customers by effectively addressing their pain points and offering them the support they need using effective and proven strategies.

Generate Immediate Response

We help you address your customer's issues immediately instead of letting them wait for long and ensure a seamless customer experience through first call resolution and average handle time.

Result-oriented Features

We deploy the latest self-help tools, like interactive voice response (IVR), and toll-free numbers, to collect necessary information, route calls to appropriate agents, and help your customers to receive effective results in minutes.

Make A Positive Impression

With avant-garde technology and experienced resources, we help you leave a positive impression on your customers, promote your business and trigger positive word-of-mouth.

Improve Business Efficiency and Productivity

We take complete control of handling inbound call center services and free you to streamline your business operation and focus on complicated areas to increase productivity.

Step-by-step process for Inbound Call Center Services
Step-by-step process for Inbound Call Center Services

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Invensis- The Most Trusted Inbound Call Center Outsourcing Service Provider

Our clients all across the world rely on our expertise in harnessing customer interaction and satisfaction through one-of-a-kind inbound call center outsourcing services. We have indispensable resources such as avant-garde technology and robust infrastructure with all modern facilities to handle and offer inbound call center services. We receive and distribute calls, emails, and messages and offer consulting services and information about the products and services according to your customers' needs. Even our customized inbound call center outsourcing helps you to implement a flexible and agile contact platform to manage your communication needs. In addition, we are committed to providing a positive first impression and ensuring your customers feel respected and satisfied every time by implementing our technical skills, tenacity, communication skills and process-driven skills. Outsourcing inbound call center services to us helps you avail the advantages of strategic inbound call services to attain business objectives and stay ahead of the competition.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

Finance and Accounting Tools We Specialize In

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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