Inbound Call Center Services

In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Inbound Call Center Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Range of Services Offered Under Inbound Call Center Outsourcing Services

This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation.The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure. An attractive way to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider. Invensis is an expert global IT-BPO, that has the experience, the trained staff, resources, and the technology to ensure that the inbound call center service of your organization surpasses expectations and yields desired results in the form of increased sales leads and enhanced customer relationships.

Services we offer:

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Charge Back Handling Services
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Consumer Response
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Medical Answering Services
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Virtual Receptionist Services
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Dealer Locaters and Referral Services
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Direct Mail /TV Response
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Directory Inquiry Services
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Event Scheduling Services
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Registration of Event Participants & Prospects
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Ticketing Sales Subscription Services
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Toll Free Response / Toll Free Services
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Warranty Registration Services
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Inbound Sales
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Product Recall Management & Technical Information
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Real-Time Inventory Status Services
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Sales Lead Qualification And Closure
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Scheduling Sales Demos Services
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Job Dispatch Services
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Rebate Processing Services

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The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why choose us?

Invensis has a consistent track record of delivering high quality inbound call center outsourcing services to many clients across the world, over the past many years.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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