Technical Support Services | Outsource Tech Support

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Trusted by 600+ Companies

Outsource technical and Help Desk Support Services to the Experts

Invensis is the one-stop ally for technical and help desk support outsourcing services. We are flexible and adaptive to customers' changing needs, so you can bank on our expertise for the smooth operation of your business and generate higher revenue.

We have a pool of experienced technical and help desk support services professionals with years of expertise pertaining to customer support. They also handle software or operating systems issues, Installation of new technologies, provide remote technical support, backup or restore files, repair hardware, and more. We use industry-leading tools and processes to bestow you with the best technical and help desk support solutions. In addition, our outsourced technical and helpdesk support services help businesses of different verticals to maintain their operation at peak efficiency and keep their workflow running.

Our Comprehensive Technical and Help Desk Support Services

Live Chat Services

Email Support Services

Remote IT Support Services

Software Application Support

Hardware Support

Installation/Configuration Support

Product Registration/Activation

Consumer Electronics Support

Broadband Support

Network Support

Managed Mobility Support

Messaging System Support

Remote Diagnostic Services

Service Pack and Database Upgrades

Warranty Management/ RMA/SLA Management

Engineer Dispatch Management

Customer Query Helpdesk

Trouble Ticket Management

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The Invensis Advantage for technical and Help Desk Support Services

Beat Downtime

We help you prevent downtime and relevant losses in your business process due to technical concerns and guide you effectively so that your business meets all the required maintenance compliance procedures.

Preventive Measures

Our technical and help desk support services professionals dedicatedly and proactively work on offering on-time maintenance, incident management, and upgrading old systems and software to keep possible issues at bay.

Minimize Response Time

We help you minimize the customer query response time by offering exceptional technical and help desk support solutions so that you provide a solution no sooner than they ask for it and deliver higher customer satisfaction.

Access to a Multi-Disciplined Team

We have a team of well-trained professionals with expertise in various technical disciplines to leverage their knowledge, respond to your customer's issues immediately, and fix them qualitatively.

Accelerate Adoption of the Latest Technologies

Our technical and help desk support service allows you to adopt the most current and wide array of advanced technologies such as Zoho Desk, Oracle Service Cloud, FreshDesk, and more without procuring them.

Step-by-step process for Technical and Help Desk Support Services

Invensis - The Most Trusted Technical and Help Desk Support Services Company

We have over 22 years of experience offering high-quality technical and help desk support outsourcing services. Our technical and help desk solutions offer professional and immediate support to various business verticals without expensive overheads. We keep a close eye on crucial technical and help desk metrics so that the maximum number of customer interactions end on a positive note. In addition, we are experts in handling technical and help desk support services such as troubleshooting and diagnosing technical issues, providing instructions for using technology products and services, and others.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

By outsourcing help desk support you can realize several benefits for businesses, including:

Cost savings: Outsourcing can be more cost-effective than hiring and maintaining an in-house team.
‍Access to expertise: Outsourcing allows businesses to tap into a pool of specialized technical and help desk support professionals with various skills and experience.
‍Scalability: IT help desk support outsourcing allows businesses to scale their support efforts up or down as needed without hiring or laying off employees.
‍Improved service quality: Outsourcing support services to a dedicated provider can lead to improved service quality, as providers often have the resources and expertise to deliver better support than an in-house team.
‍Flexibility: Outsourced help desk tech support allows businesses to focus on their core competencies and free up resources for other projects.
‍24/7 coverage: Some outsourcing companies can provide 24/7 support coverage, giving customers access to support at any time. This can benefit businesses operating globally or with customers in different time zones.

Artificial Intelligence (AI) and Machine Learning (ML) integration: AI and ML are being used to automate repetitive tasks and improve the efficiency of support services.
‍Remote support: With the increase in remote work, more companies are shifting to remote support services to assist their employees.
‍Self-service portals: Companies are investing in self-service portals and knowledge bases on the basis of help desk support service level to allow customers to find answers to their questions without needing to contact support.
‍Automated ticket routing: Automated ticket routing systems are being used to direct customer inquiries to the appropriate department or agent, improving response times.
‍Chatbots: Chatbots are becoming increasingly popular as a way to provide 24/7 support and handle simple inquiries through outsourced help desk support companies.
‍Personalization: Companies use data and customer information to personalize their support services and improve the customer experience.
‍Social media integration: Companies increasingly use social media platforms to support and engage with customers.
‍Mobile optimization: As more and more people use mobile devices to access support, companies are optimizing their services for mobile to improve the customer experience.
‍Multi-channel support: Companies offer support through multiple channels, such as email, phone, chat, and social media, to meet the needs of different customers.
‍Gamification: Some remote help desk support services use gamification techniques to make their support services more engaging and fun for customers.

We Provide
Services

We provide Reboost

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France

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Contact Information

You can reach us at:

+1 (302)-261-9036

sales@invensis.net

Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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Technical and Help Desk Support Services

22

10+

5000+

Outsource technical and Help Desk Support Services to the Experts

Our Comprehensive Technical and Help Desk Support Services

Get a Quote Now!