Technical and Help Desk Support Services

The transaction is far from over once a sale has been made. Providing post-purchase support to customers is a crucial aspect of the buying process and serves as a critical and valuable opportunity to develop lasting relationships with your client base.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Technical and Help Desk Support Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Invensis' End-to-End Multichannel Helpdesk and Technical Support Services Raises Your Customer Service Quotient

Invensis Technologies, a global IT-BPO, has been consistently providing Outsourced Technical Support and IT Helpdesk Support Services for more than 20 years to global clients. Our services empower businesses to transform their customer service in such a way that it sets them apart from the competition By choosing Invensis as your Technical Support and IT Helpdesk Outsourcing partner, you can benefit from our comprehensive outsourced Technical Support and Helpdesk Support Services that will improve customer satisfaction through meeting a variety of customer needs.

Services we offer:

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Technical Problem Resolution for Tier/Level1 (T1/L1), Tier/Level 2 (T2/L2) and Tier/Level 3 (T3/L3)
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Software Application Support
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Hardware Support
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Installation/Configuration Support
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Product Registration/Activation
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Consumer Electronics Support
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Broadband Support
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Network Support
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Managed Mobility Support
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Messaging System Support
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Remote Diagnostic Services
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Product Testing, Bug Fixing, and Patch Management
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Service Pack and Database Upgrades
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Warranty Management/ RMA/SLA Management
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Engineer Dispatch Management
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Customer Query Helpdesk
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Trouble Ticket Management

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The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why Choose Us?

Having 20+ years of experience and expertise in delivering global outsourcing services, we ensure that our value-added consultations provide the right answers to your business challenge.

22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO: 27001 Certified Company
HIPPA-Complience Svg logo

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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