Technical and Help Desk Support Services

Are you looking for a single point of contact to address all the technical issues your customers face quickly and effectively? Do you want to satisfy your customers by providing accurate information against their queries? Then, outsource technical and help desk support services to us and stay competitive in your business vertical.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Technical and Help Desk Support Services

Outsource technical and Help Desk Support Services to the Experts

Invensis is the one-stop ally for technical and help desk support outsourcing services. We are flexible and adaptive to customers' changing needs, so you can bank on our expertise for the smooth operation of your business and generate higher revenue. 

We have a pool of experienced technical and help desk support services professionals with years of expertise pertaining to customer support. They also handle software or operating systems issues, Installation of new technologies, provide remote technical support, backup or restore files, repair hardware, and more. We use industry-leading tools and processes to bestow you with the best technical and help desk support solutions. In addition, our outsourced technical and helpdesk support services help businesses of different verticals to maintain their operation at peak efficiency and keep their workflow running.

Our Comprehensive Technical and Help Desk Support Services

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Software Application Support
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Hardware Support
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Installation/Configuration Support
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Product Registration/Activation
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Consumer Electronics Support
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Broadband Support
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Network Support
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Managed Mobility Support
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Messaging System Support
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Remote Diagnostic Services
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Service Pack and Database Upgrades
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Warranty Management/ RMA/SLA Management
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Engineer Dispatch Management
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Customer Query Helpdesk
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Trouble Ticket Management

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The Invensis Advantage for technical and Help Desk Support Services

Beat Downtime

We help you prevent downtime and relevant losses in your business process due to technical concerns and guide you effectively so that your business meets all the required maintenance compliance procedures.

Preventive Measures

Our technical and help desk support services professionals dedicatedly and proactively work on offering on-time maintenance, incident management, and upgrading old systems and software to keep possible issues at bay.

Minimize Response Time

We help you minimize the customer query response time by offering exceptional technical and help desk support solutions so that you provide a solution no sooner than they ask for it and deliver higher customer satisfaction.

Access to a Multi-Disciplined Team

We have a team of well-trained professionals with expertise in various technical disciplines to leverage their knowledge, respond to your customer's issues immediately, and fix them qualitatively.

Accelerate Adoption of the Latest Technologies

Our technical and help desk support service allows you to adopt the most current and wide array of advanced technologies such as Zoho Desk, Oracle Service Cloud, FreshDesk, and more without procuring them.
Step-by-step process for Technical and Help Desk Support Services
Step-by-step process for Technical and Help Desk Support Services

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Invensis - The Most Trusted Technical and Help Desk Support Services Company

We have over 22 years of experience offering high-quality technical and help desk support outsourcing services. Our technical and help desk solutions offer professional and immediate support to various business verticals without expensive overheads. We keep a close eye on crucial technical and help desk metrics so that the maximum number of customer interactions end on a positive note. In addition, we are experts in handling technical and help desk support services such as troubleshooting and diagnosing technical issues, providing instructions for using technology products and services, and others.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience Svg logo

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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