Live Chat Support Outsourcing Services

Are you struggling to respond to all your customer's queries? Do you want to offer your customers personalized and real-time support? Then, outsource live chat services to us and get a high-quality and efficient solution that can completely relate to your customers.


Years of Experience


Industry Verticals


Experienced Professionals

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Outsource Live Chat Services to the Experts

At Invensis, we have more than 600 plus delighted customers across timelines and geographical locations. Our comprehensive live chat outsourcing services offer customized services so that you do not miss important chats and find an interactive and intuitive channel to efficiently talk to your customers. We help you plug our live chat solutions into your system, scale your business operation and feel like an extension of yours. 

We have a team of experienced professionals who have the expertise in offering one-of-its-kind live chat service solutions in a wide variety of contexts, such as customer service, technical support, sales, marketing, and more. Our live chat support services help different verticals implement live chat features to offer their visitors a direct channel to receive real-time customer support. 

Our Live Chat Support Process

  • Customer Inquiry

    The customer initiates a live chat session seeking support.
  • Issue Identification

    We ask relevant issue-related questions to understand the customer’s specific concerns.
  • Real-time Response to Simple Queries

    Next, our team offers immediate responses to customer queries during the chat.
  • Escalate Complex Queries

    The complex issues are escalated to higher-level support or specialized teams if necessary.
  • Post-Chat Follow Up

    We may follow up with the customer via email to confirm resolution satisfaction.

Our Comprehensive Live Chat Services

  • Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and Other Domains

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The Invensis Advantage for Live Chat Services

Zero Gap in Coverage

We ensure you respond to your valuable customers and solve their queries in no time, deploying the best resources and helping you avoid the headache of staffing and focus on your valuable business initiatives.

Reduce Bounce Rate

Our live chat outsourcing services offer an effective solution to turn curious visitors into dedicated customers through proper interaction and encouragement through effective recommendations.

Increase CSAT

We infuse excellent human intervention through live chat services and help you improve your business reputation, deliver an exceptional and engaging experience, brand loyalty, and overall high customer satisfaction scores.

Cutting-Edge Tools and Technologies

We give you a competitive edge in customer experience by deploying the right technology and software to realize better revenue and ROI, such as blending AI and human support, ML, and others.

Multilingual Support

Our experienced executives are prompt in answering live chat requests and capable of handling the same in multiple languages to make your customers feel comfortable and share their concerns.

Quick Issue resolution

We guarantee instant resolution and well-trained outsourced resources, which frequently answer by plugging in standard procedures and providing empathetic responses to create long-term customer relationships.

Step-by-step process for Live Chat Support Outsourcing Services
Step-by-step process for Live Chat Support Outsourcing Services

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Invensis- The Most Trusted Live Chat Services Provider

We have been a leading live chat customer service and pioneer in providing customized chat services for more than 20 years. We offer industry-leading and cost-effective online live chat support services to our clientele of different verticals and assist them with expanding their market reach, boosting customer volume, and minimizing visitor dropouts.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

Finance and Accounting Tools We Specialize In

Microsoft Dynamics GP

We Provide

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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