Email Support Services

Are you struggling to respond to your customer emails? Do you want to ensure a quick and accurate response to them? Then, outsource email support services to us and increase your customer satisfaction level to the next level through on-time and accurate responses to their queries.

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Email Support Services

Outsource Email Support Services to The Experts

With more than 22 years of experience in the industry, we know how to build lasting relationships with your customers and add value to your business. Our experts play a pivotal role in offering an effective support channel that utilizes emails so that customers can describe their difficulties by adding supportive documents related to a product or service. Our expertise in email support outsourcing services goes beyond customer care services, technical support, product or service queries, pre-sale and after-sale queries, and more.
We guarantee to ease administrative hassles and increase productivity and profitability by bringing in the best email support services that signify the latest market trends and innovative tools.

Our Email Support Process

  • Receive Customer Email

    The customer submits an email inquiry or support request to the designated support email address.
  • Issue Analysis

    Our email support professionals carefully analyze the issues to understand the nature of the issue.
  • Resolve Issues

    Based on the scope of the issues, our experts resolve the issue with a reply.
  • Issue Escalation

    The team escalates the matter to higher-level support or specialized teams for complex issues.
  • Follow-up and Confirmation

    Once resolved,, our team follows up with the customer to understand satisfaction levels.
  • Documentation

    The email interaction and resolution details are recorded for future reference and tracking.

Our Comprehensive Email Support Services

Order Fulfilment
Complete Query Resolution
Resolution Of Escalated Cases
Technical And Non-Technical Support
Shipment Information
Product Queries
After Sales Queries
Information Queries
Cross-Selling And Up-Selling Products And Services

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The Invensis Advantage for Email Support Services

Fast and Quality Response

Our email support outsourcing service professionals address your customer's queries, analyze them and provide faster and more accurate personalized responses while solving their issues in no time.

Elevate Customer Experience

We connect your customers with specialized experts who enhance customers' perception of your company, trust, and credibility and leave a lasting impression on them through top-notch email support services.

Improve the rate of Sales

Our professionals respond to your customers regarding any product and service query, leverage the emails, provide much-needed solutions, and pitch special offers and discounts as a part of cross-selling and up-selling to multiply the sales count.

Enhance Customer Satisfaction

We go deep to comprehend your customer's issues related to products or services, critically analyze them, and come up with quick and efficient solutions to meet their immediate needs and increase satisfaction.

Access to the Latest Technologies

We help you access the latest technologies and tools to collaborate, automate and organize the whole process, such as HelpScout, ServiceNow, ZenDesk, and others, so that you can boost the effectiveness and efficiency of your email support services.
Step-by-step process for Email Support Services
Step-by-step process for Email Support Services

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Invensis - The Most Trusted Email Support Services Company

As an experienced email support outsourcing provider, we assure you of top-notch services to cater to your customers. We have over 22 years of experience offering the best email customer support outsourcing solutions to several clients worldwide. Our team of experienced professionals creates effective strategies and email templates to ensure our email support services are authentic to your brand tone. We also deploy different metrics to measure the effectiveness of the services and make necessary changes periodically to address your customers' queries adequately. In addition, we strictly adhere to different data privacy SLAs to keep all emails secure and confidential. Therefore, you need not worry about data mismanagement and consider us as an extension of your internal team. We answer customer’s queries immediately and take customer satisfaction to the next level, create a dedicated customer base and enhance customer loyalty through best-in-class email support outsourcing services.


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ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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