Phone Answering Outsourcing Services

Are your customers satisfied with your phone answering services? Is managing high call volumes impacting the quality of phone answering services? If you don't improve your services, your customers will have to go through longer wait times and have a bad customer experience. Only an experienced phone answering services partner can assist you overcome these challenges Our phone answering services are designed to prioritize excellence in every call through script optimization, real-time call assessment and utilizing advanced call monitoring tools.


Years of Experience


Industry Verticals


Experienced Professionals

StripPhone Answering Outsourcing Services

Outsource Phone Answering to the Expert

We have over two decades of experience in offering expert phone answering services worldwide. Our services include live call answering, inbound customer support, after-hour support, emergency response services, call overflow handling, interactive voice response (IVR), automatic call distribution (ACD), cold transfer, warm transfer, telephony integration etc. We have extended these services to a diverse client base including small businesses, healthcare practices, legal firms, eCommerce businesses, real-estate companies and other service-based businesses with 98% efficiency in first call resolution rate. . Our services have not only helped these businesses focus on their core services but also enabled them to send out the right message and foster a positive brand image and customer loyalty. 

Our services begin with client onboarding where we define key performance indicators (KPIs), and establish service level agreements (SLAs) to align our services with their specific needs. Further, our dedicated team script preparation and craft customized scripts by covering call handling procedures, frequently asked questions, and call resolution protocols based on client requirements. This helps us handle calls from our clients and  address inquiries or resolve issues following the scripted guidelines. Further, we implement a robust quality assurance and monitoring program to continuously evaluate our agents' performance, providing constructive feedback for ongoing improvement. Throughout these processes, our dedicated team and services exemplify a commitment to excellence and customer satisfaction.

Our services are backed by an expert team of customer service representatives, call center agents, script writers, trainers, quality assurance specialists, data security experts etc. They utilize interactive voice response systems, call recording & monitoring systems, unified communication platforms, CRM software and more.  Our experts bank on well-developed processes and the best of technologies to deliver top-notch services. They prioritize script adherence to ensure a uniform and branded communication style and promote clarity and consistency in every customer interaction. This helps them convey key information correctly and reduces the likelihood of misunderstanding. We also implement training programs for operators, monitor call interactions, and utilize customer feedback mechanisms. These measures ensure that calls are handled consistently, adhering to established communication and customer service standards. 

Our Phone Answering Services QA Process

Our Phone Answering Services Process

  • Client Onboarding

    We understand the client's business and define key performance indicators (KPIs) and service level agreements (SLAs).
  • Script Preparation

    Our team develops customized scripts for various scenarios based on client requirements covering greetings, call handling procedures, frequently asked questions, and call resolution protocols.
  • Agent Training

    We train our agents on client-specific information, communication skills, and adherence to script guidelines.
  • Inbound Call Handling

    Our agents promptly answer incoming calls with a professional greeting and follow scripted guidelines for addressing inquiries or resolving issues.
  • Quality Assurance and Monitoring

    We implement a quality assurance program to monitor calls, evaluate agent performance, and provide feedback for improvement.
  • Data Security and Compliance

    Our team also implements robust data security measures to protect sensitive customer information and ensure compliance with industry regulations.

Our Comprehensive Phone Answering Services

  • Small Business Answering Services
  • Live Receptionist Answering Service
  • Financial Business Answering Services
  • Investment Business Answering Services
  • Business Continuity Planning (BCP)
  • Real Estate Answering Services
  • Education And Tutoring Services Answering
  • Customer Service Helpline
  • Appointment Scheduling
  • Technical Support Hotline
  • Emergency Dispatch Services
  • Nonprofit Donation Hotline
  • Pharmacy Prescription Refill Services
  • Membership Renewal Services
  • Academic Counseling Services

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Invensis Advantage for Phone Answering Outsourcing Services

Extensive Industry Knowledge

Our team possesses deep industry knowledge to quickly adapt to the nuances of your business, understand caller needs, and provide informed responses.

Technology Stack

We utilize call recording & monitoring software, VoIP (Voice over Internet Protocol) Technology, predictive dialers, to provide timely, accurate and customer-centric support and enhance the effectiveness of phone answering services.

Multilingual Support

Our services include multilingual support using real-time language interpretation, multilingual technology platforms to enable effective communication with a broader audience and fostering inclusivity.

24/7 Availability

We ensure your business is accessible at all times by providing excellent customer support and addressing inquiries regardless of time zones or business hours.

Prompt Responsiveness

We address customer queries promptly and efficiently, using the latest tools and technologies, IVR, ACD, and Chatbots, and streamline communication channels while minimizing wait times.

Quality Control Measures

We follow a comprehensive approach to control phone answering quality and employ methodologies such as call monitoring, KPIs, customer feedback surveys, etc.

Step-by-step process for Phone Answering Outsourcing Services
Step-by-step process for Phone Answering Outsourcing Services

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Invensis - The Most Trusted Phone Answering Outsourcing Company

Over two decades, our phone answering services have been rooted in expertise, efficiency, and focus. We have assisted organizations across the globe in diverse segments such as eCommerce, logistics, healthcare, insurance, etc. It is because of this wide exposure that we are adept at navigating challenges such as evolving customer expectations, industry regulations, and communication preferences. insights. Our proficiency in outsourced phone answering services covers the entire spectrum, from initial consultation to implementation. We have provided personalized services that align perfectly with business requirements and earned a reputation for elevating communication strategy and driving success with comprehensive solutions.


Years of





ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company


Efficiency in
First Call Resolution


Call Answer


Increase in Average
Response Time


Boost in Service

Finance and Accounting Tools We Specialize In

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.

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Contact Information

You can reach us at:

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+1 (302)-261-9036
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Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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