Phone Answering Services

No one likes speaking to a machine. With the help of Invensis' telephone answering services, your customers and clients will always be able to communicate with a skilled executive and be provided with the support they need. Invensis' multi-channel contact center operates 24/7 and we are able to handle overflow calls, as well as calls after hours, on weekends and holidays.

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22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Phone Answering Services

Outsource Phone Answering Services to the Expert

Live Telephone Answering Services from Invensis Ensure Your Calls Never Go Unanswered Partnering with a trusted and experienced telephone answering service outsourcing company such as Invensis, is not only beneficial for handling calls outside of office hours, but also during meetings, conferences, periods when you are on vacation, or office relocation. Invensis ensures that no call goes unanswered. The outsourced call center answering services from Invensis are fully customized to suit the needs of your business and can be adapted for business or personal call answering requirements. We are also capable of providing toll-free answering and emergency messaging and dispatching services.

Our Flexible Live Telephone Answering Services Can Be Adapted to Suit Your Specific Requirements

Small Business Answering Services
Live Receptionist Answering Service
Financial Business Answering Services
Investment Business Answering Services
Business Continuity Planning (BCP)

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Benefits of Our Services:

Advanced IVR Systems

We automate and streamline processes to allow users to access account information, perform transactions, and receive personalized assistance through IVR.

Better Scalability

We employ a flexible staffing model, agile workforce management, automated processes, and scalable infrastructure to manage fluctuating call volumes.

Quality Assurance Tools

We leverage popular tools, such as Verint, NICE CXone, and CallMiner, to assess agent performance, monitor regulatory adherence, and enhance customer experience.

Multilingual Support

We bank on multilingual representatives and leverage language-specific tools to deliver customer support for individuals with different linguistic backgrounds.

Specialized Financial Expertise

Our team possesses a deep understanding of financial products and technical glitches and so can, therefore, address issues to customer satisfaction.
Step-by-step process for Phone Answering Services
Step-by-step process for Phone Answering Services

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Why Choose Us?

Invensis understands that while fielding calls, we are representing your organization. Our outsourced telephone answering service personnel are trained to be extremely courteous, well-mannered and knowledgeable. To maximize convenience for you, we can provide daily reports on calls, or immediately relay customers' messages to you via email, text message, phone or fax, based on your pre-determined priorities.

22+

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

ISO: 9001:2015 Certified Company
ISO  27001:2013 Certified Company
HIPPA-Complience

We Provide
Services

We provide Reboost
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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France

What Our Customers Say

We are thrilled with the impeccable chiropractic billing services offered by Invensis. Their comprehensive knowledge of the industry, prompt claims processing, and meticulous attention to detail have immensely benefited our healthcare reimbursements. Highly commendable!

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John Davis
Leading Healthcare Company in the UK.

We are extremely pleased with the exceptional hospital billing services provided by Invensis. Their expertise and attention to detail in Medicare billing and compliance in medical billing have streamlined our revenue cycle and improved financial performance.

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Emily Johnson
Leading Hospital in the US.

Invensis has been an invaluable partner for our organization, providing exceptional ASC billing services. Their expertise and dedication have significantly improved our revenue cycle management. Highly recommended!

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Sarah Smith
Leading Healthcare Provider in Italy.
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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