Call Center Software We Use

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

At Invensis, we bank on the latest call center technologies to meet evolving customer needs. We train our professionals with advanced tools and ensure they are best equipped to resolve issues faster. We also stay current with technological updates to adapt swiftly to evolving tools and technologies. Our team continuously upgrades to future-proof services against technological obsolescence.

Trusted by 1000+ Companies

How We Use Software for Our Services

Below are the tools our team utilizes to provide end-to-end call center services to our clients:

Commonly used tools for each of our call center services:

Inbound Call Center
- Genesys PureCloud
- Five9
- Salesforce Service Cloud
- Zendesk
- Twilio Flex
- Nuance IVR
- Verint Verba
Outbound Call Center
- Five9 Predictive Dialer
- Genesys Predictive Routing
- Zoho CRM
- HubSpot CRM
- Velocify LeadManager
- LeadSquared
Order Management
- Microsoft Dynamics 365 Supply Chain Management
- NetSuite SuiteCommerce
- Salesforce Sales Cloud
- Shopify Plus
- IBM Sterling Order Management System
Customer Acquisition
- Salesforce Sales Cloud
- HubSpot
- Zoho CRM
- Pipedrive
- ActiveCampaign
Customer Care
- Waystar
- Freshdesk
- Salesforce Service Cloud
- Talkdesk
Email Support
- Zendesk Support
- Help Scout
- Intercom
- Groove
- Hiver
Live Chat
- Drift
- LiveChat
- HubSpot Live Chat
- Olark
- Freshchat
Technical & Help Desk Support
- ServiceNow IT Service Management (ITSM)
- Freshservice
- Jira Service Management
- ManageEngine ServiceDesk Plus
- SolarWinds Service Desk
Order Taking
- Toast POS
- Upserve POS
- Clover POS
- Shopify POS
Appointment Scheduling
- Calendly
- Acuity Scheduling
- Setmore
- Appointy
- Booker
Lead Generation
- HubSpot
- Leadfeeder
- ZoomInfo
- Hunter
- Pardot
Answering Services
- VoiceNation
- PATLive
- AnswerConnect
- MAP Communications
- Alert Communications

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

We are Waiting! Outsource to Us Now.

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.