Call Center Software We Use

At Invensis, we bank on the latest call center technologies to meet evolving customer needs. We train our professionals with advanced tools and ensure they are best equipped to resolve issues faster. We also stay current with technological updates to adapt swiftly to evolving tools and technologies. Our team continuously upgrades to future-proof services against technological obsolescence.

How We Use Software for Our Services

Below are the tools our team utilizes to provide end-to-end call center services to our clients: 

Our Call Center Technology Stack

Commonly used tools for each of our call center services:

  • Inbound Call Center

    • Genesys PureCloud
    • Five9
    • Salesforce Service Cloud
    • Zendesk
    • Twilio Flex
    • Nuance IVR
    • Verint Verba
  • Outbound Call Center

    • Five9 Predictive Dialer
    • Genesys Predictive Routing
    • Zoho CRM
    • HubSpot CRM
    • Velocify LeadManager
    • LeadSquared
  • Order Management

    • Microsoft Dynamics 365 Supply Chain Management
    • NetSuite SuiteCommerce
    • Salesforce Sales Cloud
    • Shopify Plus
    • IBM Sterling Order Management System
  • Customer Acquisition

    • Salesforce Sales Cloud
    • HubSpot
    • Zoho CRM
    • Pipedrive
    • ActiveCampaign
  • Customer Care

    • Waystar
    • Freshdesk
    • Salesforce Service Cloud
    • Talkdesk
  • Email Support

    • Zendesk Support
    • Help Scout
    • Intercom
    • Groove
    • Hiver
  • Live Chat

    • Drift
    • LiveChat
    • HubSpot Live Chat
    • Olark
    • Freshchat
  • Technical & Help Desk Support

    • ServiceNow IT Service Management (ITSM)
    • Freshservice
    • Jira Service Management
    • ManageEngine ServiceDesk Plus
    • SolarWinds Service Desk
  • Order Taking

    • Toast POS
    • Upserve POS
    • Clover POS
    • Shopify POS
  • Appointment Scheduling

    • Calendly
    • Acuity Scheduling
    • Setmore
    • Appointy
    • Booker
  • Lead Generation

    • HubSpot
    • Leadfeeder
    • ZoomInfo
    • Hunter
    • Pardot
  • Answering Services

    • VoiceNation
    • PATLive
    • AnswerConnect
    • MAP Communications
    • Alert Communications

Contact us to know more about our Call Center services.

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

We Provide

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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