Resources

A California-based energy and utility service provider was looking to expand its operations to new cities but was hamstrung by inefficient operations primarily marked by low FCR (First Call Resolution Rates). We discovered the reason and proposed a solution, which, in due course, they adopted to improve FCR rates significantly. Read this case study to know more.

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The largest provider of data and information solutions to global Environmental Health and Safety (EH&S) compliance needed to prepare a large number of Material Safety Data Sheets (MSDS). Their main challenge was the rigid time frame and lack of resources. To tackle the situation, the company outsourced the services from Invensis. Invensis developed a solution to classify MSDS based on various guidelines and improve the accuracy to 98%.

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A Canadian customs brokerage firm with more than 40 offices across North America was challenged to process large volumes of documents. Their major problem was processing B3 forms accurately and transmitting accounting documents through CADEX to the Canada Border Services Agency (CBSA). They approached Invensis Technologies to sort out the issue. Invensis delivered customized solutions to process the forms on time to clear shipments without any hassles.

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One of Canada's largest customs brokerage firms required a trusted partner to process their B3 forms efficiently. Due to the increase in the customer base, their in-house personnel were unable to process the huge volume of forms. Invensis assisted the client by processing huge volumes of files through a standardized approach, increasing cash flow.

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A growing physical therapy provider in the US wanted a top outsourcing provider to take care of their key administrative tasks. With new branches and business acquisitions, the client could not process medical billing, insurance claims, denial processing, and other RCM, resulting in 24% uncollected revenue. They approached Invensis to take care of their non-core activities. Invensis allocated skilled professionals and developed the right approaches to manage their RCM activities.

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A specialized healthcare service provider was challenged to manage non-core business data. They approached Invensis to deliver the right solution. Invensis assisted the provider extract, process and deliver data from 500 clients website. This enaled them process 3000 to 5000+ documents per month with 20-30% cost savings.

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An emerging US logistics organization with clients across North America was finding it difficult to manage growing volumes of bills. They found the Bill of Lading documents particularly difficult and so approached Invensis. We developed a custom solution to process Bill of Lading documents, which not just helped reduce errors, but also reduce billing costs by a whopping 60%.

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The client, a Canadian-based shipping and freight forwarding organization, wanted to outsource its non-core business operations (like data entry, data management, document processing, etc.) to concentrate on their primary business. The client chose to partner with Invensis Technologies. Our services helped them double their FCL and LCL document processing in reduced the time, and even realize almost 40-50% cost savings.

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The client, a global logistics shipment solution provider, was looking to deploy a finance and accounting process to improve accuracy. But, owing to cost, time, and resource constraints, it delegated the project to Invensis. Our solution made their account payable process more efficient and ensured smooth and accurate generation of invoices.

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The largest non-bulk commodity rail-transloading company in the U.S. wanted to execute manual verification of the data captured from invoices through OCR. However, due to resource constraints, the company approached Invensis for a solution. We developed a customized solution to assist the client validate more than 3500 invoices every month with 100% accuracy.

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The client, a U.S.-based document scanning and reporting technology business, was facing difficulties in ensuring the accuracy of data captured by OCR. Hence, it turned to Invensis for a solution that would help them ensure accuracy and meet deadline. Invensis designed a customized solution that could process more than 200000 docs per month with great accuracy.

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A popular food delivery service in the U.K. was facing inaccuracies in order taking. This led to delivering wrong food to customers, leading to dissatisfaction. It turned to Invensis for better order management and improved accuracy of order taking. The custom-designed solution by Invensis helped the client to minimize the number of errors and double confirmation of orders. The solution also reduced the waiting time which led to increased reliability and enhanced customer satisfaction.

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A German sports photography agency was looking to deploy efficient image tagging functions to save time and costs. However, due to the cumbersome nature of the task, it delegated the project to Invensis. We dedicated a team of experienced professionals to pull off the task. Our services helped the client complete the task fast and at almost half the cost.

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A UK-based document management service provider faced challenges with manual data entry of end-user details. The data was sourced from a large volume of product registration and guarantee forms generated in French and German. Our services helped the client implement best data entry practices and process large volumes of handwritten forms with great efficiency.

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The client, a U.S. marketing intelligence and data solutions provider, aimed to capture data from 50,000+ handwritten forms every month, for better lead generation and database management. However, implementing this in-house was a non-feasible option. The client delegated the project to us and we devised a customized solution to help the client capture data with greater accuracy.

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A US image archival specialist wanted to expedite the speed of its data-capturing process. The task involved capturing important metadata from photographs. Invensis' customized solution enabled them double their output, ensure it is of very high-quality and accomplish it within stipulated turnaround time. The upshot of the partnership was a 200% increase in revenue for the client.

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A leading integrated medical practice in the U.S. wanted a fast and accurate data indexing, processing, and document management practice. However, due to thousands of monthly inbound and outbound electronic faxes, they were unable to streamline the flow of operations. The company turned to Invensis for help. Invensis designed a custom document management solution that drastically minimized the processing time. The HIPAA compliant solution also allowed the practice to focus more on patients who were in need of critical medical attention.

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A prominent U.S. non-prime auto financing company struggled to process loan applications quickly due to a high volume of applications. It sought an efficient method to process loan applications and minimize duplicate and faulty submissions. The company delegated this project to Invensis. Invensis designed a custom solution to reduce downtime from 10 minutes to 6 minutes and with 99% accuracy.

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One of the world’s premier hotel and resort chains was finding it difficult to manage the overwhelming number of customer correspondence it received every day. It was desperately looking for more efficient methods to process customer forms. The hotel chain turned to Invensis for a resolution. Invensis designed a custom solution to assist the client complete tasks in 3 days instead of the usual 10 days.

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The client, a leading brand marketing company in the U.S., faced the burden of payment, commission reconciliation, and invoice processing. The company was looking for efficient methods for invoice processing and reconciliation of payments. Invensis developed a solution to help them handle the inflow of 20 000 invoices per month. The customized solution reduced the invoice and account receivable reconciliation process by 45%.

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A Mexican fast-food chain in Brazil needed help managing its bookkeeping requirements. It also had a three-year financial reporting backlog and needed to meet tax compliance requirements within six months. So they turned to Invensis for help with their daily and monthly bookkeeping needs as well as tax requirements. Invensis' customized solution helped the restaurant streamline its accounting and bookkeeping functions.

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The client, an Australian home shopping company, wanted to manage orders which were growing by leaps and bounds more efficiently. However, it encountered challenges and was not able to overcome them. So the company roped in Invensis as its order management partner. Invensis designed a custom solution to free them from tedious and time-consuming data processing and ensure rounding off of orders with an efficiency level that was 20 times better.

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