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At Invensis, we have over two decades of experience delivering excellence by improving workflows to streamline diverse back-office tasks. These tasks include data entry, management, mining, cleansing, processing, billing and invoicing, document indexing, and more.
Our team of over 5000 agile professionals excels in performing a range of simplest to complex administrative, customer support, and industry-specific back office tasks. All our agents are trained on Six Sigma methodology and are delegated projects only after ensuring they properly understand your needs and goals.
Our support services are driven by tools such as CRM and BPM workflow systems and advanced automation and AI tools to minimize manual tasks. We are ISO 9001:2015 and ISO 27001:2017 compliant and bank on robust network and information systems. We combine all these aspects of our service with meeting capacity, speed, and quality goals. This makes us an expert back office outsourcing service provider.
Our back office BPO process is driven by a well-designed workflow to streamline your operations with comprehensive solutions.
We identify the client’s business requirements, objectives, and business processes to assess the scope of outsourcing.
Next, we finalize the terms of BPO engagement which includes service level agreements, contract terms, and pricing.
Our experts develop a detailed plan for transitioning the processes from in-house operation to our team.
We create a team and train them on domain knowledge, process documentation, etc.
The team executes the outsourced processes as per the SLAs and quality standards.
We continuously measure and monitor the performance of the processes to ensure compliance with SLAs.
Our team provides regular reports and updates to the client regarding the performance and progress of the outsourced process.
We also collect feedback from the client to comprehend their changing needs if any and make necessary improvements.
As an experienced back-office BPO services company, we have a proven track record of success and a reputation for delivering high-quality service to our clients. Since 2000, we have been delivering services to industries such as manufacturing, healthcare, retail, eCommerce, information technology, telecommunications, finance, insurance, and supply chain, to name a few. All our clients are spread across the US, Canada, and the UK. We customize our business models to suit your needs and drive them with the help of mutually identified and value-driven metrics. By banking on our services, our clients can manage business operations in an efficient and seamless manner.
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Outsourcing back office services can offer a number of benefits, including:
1. Cost savings: Outsourcing can often lead to significant cost savings, as companies can take advantage of lower labor costs in other countries.
2. Improved efficiency: Outsourcing can also lead to improved efficiency, as specialized companies can provide back office services more effectively and efficiently than in-house staff.
3. Access to specialized skills: Outsourcing can provide access to specialized skills and expertise that may not be available in-house.
4. Cost savings: Outsourcing can often lead to significant cost savings, as companies can take advantage of lower labor costs in other countries.
5. Flexibility: Companies can scale their back office services up or down as needed, which can be particularly useful for businesses that experience fluctuations in demand.
6. Focus on core business: By outsourcing non-core functions, companies can refocus their resources and efforts on their core business activities, leading to increased competitiveness.
7. Flexibility: Companies can scale their back office services up or down as needed, which can be particularly useful for businesses that experience fluctuations in demand.
8. Increased productivity: Outsourced back office services can free up internal resources, enabling companies to allocate more time and resources towards productivity-enhancing activities.
9. Improved data management: Outsourcing can provide access to sophisticated data management systems, helping to ensure data accuracy and security.
10. 24/7 operations: Many outsourcing companies offer 24/7 operations, providing companies with access to support at any time, regardless of their location.
Back office management services increasingly use AI and automation to improve efficiency and accuracy. For example, machine learning algorithms can handle data entry and customer service inquiries.
As businesses increasingly rely on back-office outsourcing companies to handle sensitive data, data security and privacy have become top priorities. Companies are implementing strict security measures and data protection policies to ensure the safety of their data.
Back office outsourcing companies increasingly leverage cloud computing to improve accessibility and scalability. Cloud-based solutions allow companies to access their data and systems from anywhere and can be scaled up or down as needed.
Many back-office support companies outsource to low-cost countries such as India and the Philippines to reduce labor costs. However, there are also concerns about language barriers and cultural differences that must be addressed.
As the back office support companies mature, there is a trend towards increased specialization. Companies seek back-office service providers with expertise in specific areas, such as healthcare or financial services.
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