Order Management Services

Are you struggling to streamline your order management needs? Streamline your process with our proven order management services. From order processing to timely fulfillment, we provide tailored solutions to enhance accuracy, speed, and customer satisfaction.

24+

Years of Experience

13+

Industry Verticals

5000+

Experienced Professionals

StripOrder Management Services

Outsource Order Management Services to the Expert

Invensis has over 24 years of experience handling the order management needs of e-Commerce portals, online brand shops, and product and various manufacturing units. We specialize in end-to-end aspects of order management, including order confirmation, system entry, payment verification, order status check, warehouse intimation shipment tracking, order cancellation, etc. Our services are designed to assist businesses in reducing day sales outstanding, cycle time, hold time, cost per order, etc. 

We develop customized plans to manage every order processing need. The plan includes tools (QuickBooks, Zoho Inventory, etc.), resource types, and custom workflows. This helps us to connect systems, people, and workflows to make order aggregation, order fulfillment, and customer service sync even during seasonal spikes in demand. Our unique ability to effectively balance the push of production and the pull of consumption makes us an expert in order process management.  

Our Comprehensive Order Management Services

Order Shipping and Logistics Services
Order Shipping and Logistics
Freight Forwarding
Customs Clearance
Packaging and Labeling
Warehousing and distribution
Supply Chain Management
Inventory Management Services
Inventory Management
Inventory planning and forecasting
Inventory tracking and control
Inventory optimization
Warehouse management
Supplier management
Order fulfillment
Returns management
Product Returns Management Services
Product Returns Management
Return Policy
Exchange Policy
Refund Policy
Return Shipping
Exchange Shipping
Return and Exchange Processing
Customer Service
Order Processing
Order entry
Order tracking
Payment processing
Order fulfillment
 Sales Support Services
Order Management Customer Support
Pre-sale customer service
Order processing and tracking
Post-sale customer service
Technical support
Billing and payment support

Our End-to-End Order Management Support Process

Our order management process is meticulously designed to streamline the end-to-end handling of customer orders, ensuring accuracy, timeliness, and customer satisfaction. This process comprises

  • 1

    Order Processing

    Our team receives incoming orders and records essential details such as product, quantity, and delivery information.

  • 2

    Inventory Check

    During the order processing stage we simultaneously carry out a concomitant inventory check to verify product availability and update the customer.

  • 3

    Payment Processing

    We facilitate secure and hassle-free payment processing for the orders.


  • 4

    Order Fulfillment

    In this stage the gathered information is passed on to the inventory department to process orders for shipments as per customer specifications.

  • 5

    Shipping Coordination

    The inventory team coordinates with the logistics team to arrange for timely and efficient shipping.

  • 6

    Order Tracking

    Next, we provide customers with order tracking information to ensure customers can check order status anytime.

  • 7

    Returns and Exchanges

    In the post-delivery stage, our team handles customer returns or exchanges, to resolve issues quickly.

The Invensis Advantage for Order Management Services

Reduce Risks in the Fulfillment process
We bank on the right techniques and tools to track and fulfill orders accurately, eliminating chances of errors and delays and reducing risks associated with the fulfillment process.
Cut Down Operational Costs
We assist you in cutting down on costs by implementing automation and streamlining measures, optimizing fulfillment and delivery processes, and enabling you to settle for better rates with suppliers and carriers.
Retain Customers
Our streamlined services ensure effective order management every time and directly affect customer satisfaction, customer retention, and repeat business.
Faster shipping
We bank on an efficient and agile system to ensure faster shipping, efficient fulfillment and delivery systems, and real-time tracking and communication.
Advanced Technology
 We bank on the latest order management tools like Quickbooks Commerce, Orderhive, Zoho Inventory, OrderDynamics, etc., to track customer orders, manage inventory and fulfill orders.

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Services

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Invensis - The Most Trusted Order Management Outsourcing Company

We have been delivering quality order management outsourcing services to businesses for over 24 years. Our experienced professionals have a wealth of knowledge in managing orders, ensuring timely delivery, and addressing customer queries and concerns. We have experience delivering order management outsourcing to retailers, online stores, wholesalers, eLearning companies, and manufacturers, etc., to US, Canadian, and UK clients. We have delivered advanced technology and order management process to keep their process efficient and cost-effective. Our clients bank on our services to keep reduced inventory costs, quicker processing of orders, connect with sales channels, streamline operations, and customized reporting.

25%

Reduction of Cost Per
Order Expenses

40%

Decreasing Shipping Cost Per Order Expenses

3x

Reduction in Order Fulfillment Cycle Time

98%

Increase in Order
Fill Rate

99%

Perfect Order
Rate

What Our Customers Say

Invensis has streamlined our order management process and provided such valuable insights into our customer relationships that we have seen a significant improvement in our customer satisfaction levels.

Kate Pipe
Leading Retail Company in US

We were looking for a complete order management solution to handle our growing customer base. Invensis has not only met but exceeded our expectations. The team is very professional and always available to resolve any issues we may have.

Isla Ledger
Leading Distributor Company in Canada

Invensis' order processing management team has helped us improve our customer satisfaction levels beyond measure. We can now track our orders more efficiently and provide our customers with better visibility into the status of their orders. The team is also very responsive to our queries and concerns.

Ava Perez
Leading Fast Food Chain Company in UK
eCommerce Order Management Process: Maximizing Fulfillment Efficiency
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CASE STUDY
Invensis Assists a Food Delivery Portal Improve Order Processing Accuracy for Better Fulfillment

Download MR case study on how a UK-based app developer achieves cost reduction by outsourcing telecalling-based research to Invensis.

Market Research Call Center Outsourcing Services Case Study
CASE STUDY
An Australian Home Shopping Company Teams up with Invensis to Improve Order Processing by 20 Folds

Learn how Invensis enhanced the order management efficiency of an Australian home shopping company by providing efficient data processing outsourcing services.

eCommerce Data Entry & Data Processing Services Case Study

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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