Are you finding it challenging to streamline your order management? Simplify your process with our proven order management services. From efficient order processing to timely fulfillment, we offer customized solutions that enhance accuracy, speed, and customer satisfaction.
Years of Experience
Industry Verticals
Experienced Professionals
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Invensis has over 25 years of experience handling the order management needs of e-Commerce portals, online brand shops, and product and various manufacturing units. We specialize in end-to-end aspects of order management, including order confirmation, system entry, payment verification, order status check, warehouse intimation shipment tracking, order cancellation, etc. Our services are designed to assist businesses in reducing day sales outstanding, order processing times, etc and improving customer satisfaction.
We develop customized plans to manage every order processing need. The plan includes tools (QuickBooks, Zoho Inventory, etc.), resource types, and custom workflows. This helps us to connect systems, people, and workflows to make order aggregation, order fulfillment, and customer service sync even during seasonal spikes in demand. Our unique ability to effectively balance the push of production and the pull of consumption makes us an expert in order process management.
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Our order management process is meticulously designed to streamline the end-to-end handling of customer orders, ensuring accuracy, timeliness, and customer satisfaction. This process comprises
Our team receives incoming orders and records essential details such as product, quantity, and delivery information.
During the order processing stage we simultaneously carry out a concomitant inventory check to verify product availability and update the customer.
We facilitate secure and hassle-free payment processing for the orders.
In this stage the gathered information is passed on to the inventory department to process orders for shipments as per customer specifications.
The inventory team coordinates with the logistics team to arrange for timely and efficient shipping.
Next, we provide customers with order tracking information to ensure customers can check order status anytime.
In the post-delivery stage, our team handles customer returns or exchanges, to resolve issues quickly.
1. Expertise and Efficiency: Outsourcing service order management to specialists ensures that order management processes are handled by experts. This leads to increased efficiency, accuracy, and faster processing times, ultimately improving customer satisfaction and loyalty.
2. Focus on Core Activities: Outsourced order fulfillment services help businesses focus on their core competencies, such as product development, marketing, and sales. This strategic focus can drive growth and innovation without the distraction of managing routine operational tasks.
3. Technology Access: Order processing service providers often use advanced technology and software for order management. Businesses benefit from these cutting-edge tools without the need to invest heavily in technology infrastructure and updates.
4. Improved Customer Service: Professional order management service offers better tracking, communication, and issue resolution. This leads to enhanced customer experiences, timely deliveries, and increased customer satisfaction and retention.
5. Risk Mitigation: Outsourcing order management services help to mitigate risks associated with order management, such as errors, delays, and compliance issues. Experienced providers implement best practices, effective service order management solutions and adhere to industry standards. This ensures smooth operations and reduced potential risks.
Trends in service order management are constantly evolving as businesses strive to improve efficiency, reduce costs, and enhance the customer experience. Here are some key trends to watch out for:
There is a growing trend toward automating the end-to-end service order management process, from order placement to fulfillment and delivery. This helps businesses save time, reduce errors, and free up staff to focus on more value-adding tasks.
Many businesses are outsourcing order management services to third-party order management companies, who offer various services, including order tracking, inventory management, and customer service. Outsourcing order processing services is becoming a cost-effective way to streamline the customer order management process and improve efficiency.
Outsourcing the customer order management processes to a third party can also allow businesses to tap into specialized expertise and advanced technology, helping them to keep up with changing customer expectations and market trends. Outsourcing management services also help businesses to streamline their order management solutions.
With the rise of e-commerce, there is an increasing focus on providing personalized and seamless customer experiences. This includes offering a range of delivery options and providing real-time updates on order status and tracking. eCommerce order management services from inventory management outsourcing companies help customer centricity.
Overall, the trend in order management services is towards streamlining processes, enhancing efficiency, and delivering a superior customer experience. By adopting these trends, businesses can stay ahead of the competition and better meet the needs of their customers.
For over 24 years, we have delivered top-quality outsourced order management services to businesses around the world. As a leading order management back office outsourcing company, our professionals have vast experience in managing orders, ensuring timely delivery, and addressing customer queries. Having served a diverse range of clients, including retailers, online stores, wholesalers, eLearning companies, and manufacturers, our experts are capable of handling your needs with great proficiency.
When you bank on us, you also bank on advanced technology to optimize processes. Over the years we have helped our clients reduce inventory costs by up to 30% and speed up order processing by 40%. Our service connects seamlessly with sales channels and provides customized reporting. Trust our expertise to enhance outsourced order fulfillment and improve overall business efficiency.
Reduction of Cost Per
Order Expenses
Decreasing Shipping Cost Per Order Expenses
Reduction in Order Fulfillment Cycle Time
Increase in Order
Fill Rate
Perfect Order
Rate
Invensis has streamlined our order management process and provided such valuable insights into our customer relationships that we have seen a significant improvement in our customer satisfaction levels.
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We were looking for a complete order management solution to handle our growing customer base. Invensis has not only met but exceeded our expectations. The team is very professional and always available to resolve any issues we may have.
Invensis' order processing management team has helped us improve our customer satisfaction levels beyond measure. We can now track our orders more efficiently and provide our customers with better visibility into the status of their orders. The team is also very responsive to our queries and concerns.
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