Telecom BPO Services

Are you struggling to focus on your network expansion and product development? Do you want to scale your operation quickly? Then, count on our telecom BPO services to meet your business needs and customer expectations.

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BPO Services for Telecom Industry

Outsource Telecom BPO Services to The Expert

We are an ISO 9001 and 27001 certified company, so we assure you of supreme-quality output and data security for your business. We are pioneers in providing your business with short-term and long-term telecom bpo outsourcing solutions. Our extensive experienced workforce is qualified enough to take any requirements in this domain irrespective of their scope of work and complexities. Our telecommunication outsourcing solutions include telecom optimization for voice, wired and wireless services, VOIP, local trunks, LD services, and SD-Wan. We also handle contract negotiation, telecom contract review, bill processing, telecom auditing, network optimization, and more.

Our Comprehensive Telecom BPO Service

Technical Support Services
Technical Support
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Our experts extend their help on technical issues related to telecommunication services through activities like help-desk support, remote support, onsite support, knowledge management, and others.   

Network Maintenance Services
Network Maintenance
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We support the maintenance and upgradation of telecommunication networks using network monitoring, fault resolution, preventive maintenance, and capacity planning to ensure optimal performance.

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Our Services

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Call Center Services
Back Office Operation
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Through our telecom outsourcing services, we handle your administrative and back office tasks such as data entry, order processing, customer account management, and reporting following data privacy and security regulations.

Billing and Payment Processing  Services
Billing and Payment Processing
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We help you generate and process customer invoices, manage payment processing and reconcile customer accounts by deploying key processes like invoice generation, payment processing, reconciliation, and dispute resolutions.

Service Activation and Installation Services
Service Activation and Installation
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We support you with the setup, installation, configuration, and activation of necessary equipment and network connectivity as a part of the telecommunications service process flow so that your customers easily access their services.

The Invensis Advantage for Telecom BPO Services

Smart and Strategic Insights
Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business.
Customer-centric Solutions
Our customized telecommunication outsourcing solutions for customers are platform-agnostic. We focus on helping our clients meet their customer's needs while driving process excellence across the value chain.
Security and Compliance
We adhere to strict compliance protocols such as PCI-DCS certification, SOC, and other international security standards to protect your customer's information and safeguard data from any risks using data filtering and firewalls. 
Technology and Innovation
Our specialist team transforms your telecom service through voice biometrics and streamlines the repetitive processes using Robotic Process Automation (RPA) so that you can realize higher productivity, improved efficiency, and minimize human error during customer interactions.

We Provide

We provide Reboost
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Invensis- The Most Trusted Telecom BPO Call Center Outsourcing Services Company

With over two decades of experience in delivering telecommunication outsourcing services, we enable telecom companies across the globe to extract more value from their infrastructure, business network, and process. We have an experienced and skilled workforce who are excellent at predicting customer needs, offering new services to help them mitigate problems, and communicating in multiple ways to minimize customer churn. In addition, they provide assistance with account management, technical support, address network connectivity issues, device configuration, and others.


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ISO 9001:2015 Certified Company
ISO  27001:2013 Certified Company
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What Our Customers Say

Invensis has been a great partner providing quality medical coding and billing services. The team is extremely responsive to every query we pose, and the turn-around time for deliverables is always as committed.

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Chris Lauren
Leading Healthcare Company in US

We were struggling with product data entry for our e-commerce business until we leveraged back office BPO services from Invensis. From data entry to catalog management, Invensis is taking care of all the back-end operations to keep our site running optimally with great results.

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Hope Campbell
Leading eCommerce Company in Canada

As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.

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Autumn Young
Leading Retail Giant in Canada

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
Locate Us
Invensis Inc.1000 N West Street, Suite 1200,
DE 19801 USA

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