Telecom BPO Services

Is inefficient network operations & technical support negatively impacting your business? Our telecom BPO services are customized to tailor-fit your non-core needs. From service activation to network maintenance, we deliver quality outcomes for your back-end needs. 


Years of Experience


Industry Verticals


Experienced Professionals

StripTelecom BPO Services

Outsource Telecom BPO Services to The Expert

We are an ISO 9001 and 27001 certified company, so we assure you of supreme-quality output and data security for your business. We are pioneers in providing your business with short-term and long-term telecom bpo outsourcing solutions. Our extensive experienced workforce is qualified enough to take any requirements in this domain irrespective of their scope of work and complexities. Our telecommunication outsourcing solutions include telecom optimization for voice, wired and wireless services, VOIP, local trunks, LD services, and SD-Wan. We also handle contract negotiation, telecom contract review, bill processing, telecom auditing, network optimization, and more.

Our Comprehensive Telecom BPO Service

Technical Support

Our experts extend their help on technical issues related to telecommunication services through activities like help-desk support, remote support, onsite support, knowledge management, and others.   

Network Maintenance Services
Network Maintenance

We support the maintenance and upgradation of telecommunication networks using network monitoring, fault resolution, preventive maintenance, and capacity planning to ensure optimal performance.

Back Office Operation

Through our telecom outsourcing services, we handle your administrative and back office tasks such as data entry, order processing, customer account management, and reporting following data privacy and security regulations.

Billing and Payment Processing

We help you generate and process customer invoices, manage payment processing and reconcile customer accounts by deploying key processes like invoice generation, payment processing, reconciliation, and dispute resolutions.

Service Activation and Installation

We support you with the setup, installation, configuration, and activation of necessary equipment and network connectivity as a part of the telecommunications service process flow so that your customers easily access their services.

The Invensis Advantage for Telecom BPO Services

Smart and Strategic Insights
Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business.
Customer-centric Solutions
Our customized telecommunication outsourcing solutions for customers are platform-agnostic. We focus on helping our clients meet their customer's needs while driving process excellence across the value chain.
Security and Compliance
We adhere to strict compliance protocols such as PCI-DCS certification, SOC, and other international security standards to protect your customer's information and safeguard data from any risks using data filtering and firewalls. 
Technology and Innovation
Our specialist team transforms your telecom service through voice biometrics and streamlines the repetitive processes using Robotic Process Automation (RPA) so that you can realize higher productivity, improved efficiency, and minimize human error during customer interactions.

We Provide

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Invensis- The Most Trusted Telecom BPO Call Center Outsourcing Services Company

With over two decades of experience in delivering telecommunication outsourcing services, we enable telecom companies across the globe to extract more value from their infrastructure, business network, and process. We have an experienced and skilled workforce who are excellent at predicting customer needs, offering new services to help them mitigate problems, and communicating in multiple ways to minimize customer churn. In addition, they provide assistance with account management, technical support, address network connectivity issues, device configuration, and others.


Years of





ISO 9001:2015 Certified Company
ISO  27001:2013 Certified Company

What Our Customers Say

We were dealing with customer dissatisfaction due to customer services and billing challenges. Invensis, stepped in with exceptional customer support and billing solutions. Their expertise streamlined our billing process, reduced billing errors and delays. Their dedicated customer service team also enhanced customer support experience by resolving issues promptly.

Leonardo Costa
Chief Technology Officer, Australian Technology Company

Invensis’s state-of-art solutions were a game-changer for us. They offered robust cybersecurity solutions to avoid data breaches and challenges in network security. We did not face a single breach issue after partnering with them.

Mateus Oliveira
Director of Operations, UK-Based Telecommunication Company

We were troubled by unreliable network performance and frequent downtime. Invensis helped us implement a robust network infrastructure to rectify performance and downtime issues. Their telecom expertise in connectivity requirements gave us the stability we were looking for. We would like to endorse Invensis for their expert telecom solutions.

Lucas Silva
IT Manager, Leading UK-Based Communication Solution Company
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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