eCommerce Support Services

Are you struggling to manage your eCommerce operations effectively? Get complete control over your processes with our exceptional eCommerce support services. From inventory management to customer support, we provide tailored solutions to streamline processes end-to-end.

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Years of





eCommerce Support Services

Outsource eCommerce Support and Online Store Operations to the Expert

Invensis has been providing industry-leading managed eCommerce services to businesses worldwide since 2000. Over the years, our clients have banked on our agile methodology, technical expertise, and organizational and analytical skills to optimize and scale their online businesses. Leading brands have trusted Invensis with eCommerce store operations for catalog management, order processing, product data entry, eCommerce call center, eCommerce accounting, and product photo editing.

At Invensis, the eCommerce management services is supported by experienced professionals with wide knowledge of leading online shopping platforms such as Shopify, Magento, Woo Commerce, eBay, Amazon, Big Commerce, OpenCart and more. We deploy the best practices in outsourced eCommerce operations for superior outcomes in order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc.

The hallmark of our service lies in our ability to develop customized solutions tailored to client needs. The solutions are developed to integrate with your business functions and deliver result-oriented solutions from day one. This makes us an expert in e-commerce support services.

Our Comprehensive eCommerce Outsourcing Services

Order taking
Customer database management
Multiple shipping and payment options
Order fulfillment and status checks
Product data collection and integration
Product data enrichment and validation
Product content management
Multi-channel distribution

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Our Services

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eCommerce Call Center
Technical Support Services
Email Support Services
Inbound Order Taking Services
Live Chat Support
Product Photo Editing
Image Clipping Services
Stock Photo Retouching Services
Product Photo Retouching Services
Jewellery Photo Editing Services
Catalog Management
Catalog content management
Catalog processing
Jewellery Photo Editing Services
Catalog content management
eCommerce Accounting
Accounts payable and receivable management
Invoice and purchase order processing
Bank and credit card reconciliation
Budgeting and forecasting

Our End-to-End eCommerce Support Process

Our eCommerce support services are built on a robust and efficient framework. The key components of the framework are:

  • 1

    Evaluate Needs

    Our experts evaluate your ecommerce process, challenges and needs.

  • 2

    Discover Solution

    We tailor a custom strategy to assist bypass the challenges.

  • 3

    Share Solution

    We share the strategy with you for feedback.

  • 4

    Build Team

    Once approved, we build and dedicate a team to implement the solution.

  • 5

    Pilot Implementation

    The solution is first implemented on a pilot basis to test its effectiveness.

  • 6

    Tweak Solution (Need be)

    In case of issues, we tweak the solution and test it once again.

  • 7

    Full-Scale Implementation

    If effective, we go for an all out implementation of the solution.

The Invensis Advantage for Outsourced eCommerce Management Services

Improved Market Strategies
We assist you in devising and implementing a faster go-to-market strategy to give your business the early bird advantage.
Competitive Advantages
We take care of all your non-core business activities and give you the space you need for market expansion and competition.
Enhanced Customer Service
We assist you in managing your customer queries through multi-channel support (chat, mail, telephone, and social media), personalized support, self-service support, etc., and keep them highly satisfied.
Accelerate Innovation
We assist you in expediting the process of developing and marketing new products targeting niche market sections.
Resource Flexibility
We ease the need to scale your business up or down to meet demand fluctuations for varying business seasons
Latest Technologies
We avail the latest eCommerce technologies to support you with instant and multilingual communication, remote support, data security, chatbots, AI, and voice assistants.

Our eCommerce store management services cover leading platforms


Invensis - The Most Trusted eCommerce Outsourcing Services Company

We have been delivering a list of eCommerce support services to our clientele across industry verticals. Since 2000 our eCommerce outsourcing solutions have helped our clients achieve their desired results. This has primarily been facilitated by strategic decision-making. We have delivered services to B2C, B2B, small businesses, retail shops, eLearning platforms, manufacturers, etc., across the US, UK, and Canada. Our eCommerce services have assisted them in converting visitors into potential customers through effective customer experience, digital marketing techniques, and back-end integration.


eCommerce Support Professionals




Customer Satisfaction
(CSAT) Score


Customer support


eCommerce Websites

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What Our Customers Say

As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.

Autumn Young
Leading Retail Giant in Canada

Invensis has been our growth partner, helping us grow our ecommerce business multifold. Their managed ecommerce services have helped place us on the ecommerce landscape, ensuring a continuous stream of interested shoppers.

Ivy Sanchez
Leading eCommerce Platform in US

Invensis helped us transform our business by turning around the way we handled our customer support. With their 24/7 virtual assistant and managed ecommerce services, our customers have reported increasing levels of satisfaction, and our percentage of repeat business has increased.

Kat Lopez
Leading Retail Company in Canada
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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