eCommerce Support Outsourcing Services

Are you struggling to manage your eCommerce operations effectively? Get complete control over your processes with our exceptional Outsourced eCommerce services. From inventory management to customer support, we provide tailored solutions to streamline processes end-to-end.


Years of Experience


Industry Verticals


Experienced Professionals

StripeCommerce Support Outsourcing Services

Outsource eCommerce Support and Online Store Operations to the Expert

Invensis has been providing industry-leading managed eCommerce services to businesses worldwide since 2000. Over the years, our clients have banked on our agile methodology, technical expertise, and organizational and analytical skills to optimize and scale their online businesses. Leading brands have trusted Invensis with eCommerce store operations for catalog management, order processing, product data entry, eCommerce call center, eCommerce accounting, and product photo editing.

At Invensis, the eCommerce management services is supported by experienced professionals with wide knowledge of leading online shopping platforms such as Shopify, Magento, Woo Commerce, eBay, Amazon, Big Commerce, OpenCart and more. We deploy the best practices in outsourced eCommerce operations for superior outcomes in order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc.

The hallmark of our service lies in our ability to develop customized solutions tailored to client needs. The solutions are developed to integrate with your business functions and deliver result-oriented solutions from day one. This makes us an expert in e-commerce support services.

Our Comprehensive eCommerce Outsourcing Services

eCommerce Order Processing
Order taking
Customer database management
Multiple shipping and payment options
Order fulfillment and status checks
Product Data Entry
Product data collection and integration
Product data enrichment and validation
Product content management
Multi-channel distribution
 Ecommerce Call Center
eCommerce Call Center
Technical Support Services
Email Support Services
Inbound Order Taking Services
Live Chat Support
 Product Photo Editing
Product Photo Editing
Image Clipping Services
Stock Photo Retouching Services
Product Photo Retouching Services
Jewellery Photo Editing Services
 Catalog Management
Catalog Management
Catalog content management
Catalog processing
 eCommerce Accounting
eCommerce Accounting
Accounts payable and receivable management
Invoice and purchase order processing
Bank and credit card reconciliation
Budgeting and forecasting

Our End-to-End eCommerce Support Process

Our eCommerce support services are built on a robust and efficient framework. The key components of the framework are:

  • 1

    Evaluate Needs

    Our experts evaluate your ecommerce process, challenges and needs.

  • 2

    Discover Solution

    We tailor a custom strategy to assist bypass the challenges.

  • 3

    Share Solution

    We share the strategy with you for feedback.

  • 4

    Build Team

    Once approved, we build and dedicate a team to implement the solution.

  • 5

    Pilot Implementation

    The solution is first implemented on a pilot basis to test its effectiveness.

  • 6

    Tweak Solution (Need be)

    In case of issues, we tweak the solution and test it once again.

  • 7

    Full-Scale Implementation

    If effective, we go for an all out implementation of the solution.

The Invensis Advantage for Outsourced eCommerce Management Services

Improved Market Strategies
We assist you in devising and implementing a faster go-to-market strategy to give your business the early bird advantage.
Competitive Advantages
We take care of all your non-core business activities and give you the space you need for market expansion and competition.
Enhanced Customer Service
We assist you in managing your customer queries through multi-channel support (chat, mail, telephone, and social media), personalized support, self-service support, etc., and keep them highly satisfied.
Accelerate Innovation
We assist you in expediting the process of developing and marketing new products targeting niche market sections.
Resource Flexibility
We ease the need to scale your business up or down to meet demand fluctuations for varying business seasons
Latest Technologies
We avail the latest eCommerce technologies to support you with instant and multilingual communication, remote support, data security, chatbots, AI, and voice assistants.

Our eCommerce Store Management Services Cover Leading Platforms


Invensis - The Most Trusted eCommerce Outsourcing Services Company

We have been delivering a list of eCommerce support services to our clientele across industry verticals. Since 2000 our eCommerce outsourcing solutions have helped our clients achieve their desired results. This has primarily been facilitated by strategic decision-making. We have delivered services to B2C, B2B, small businesses, retail shops, eLearning platforms, manufacturers, etc., across the US, UK, and Canada. Our eCommerce services have assisted them in converting visitors into potential customers through effective customer experience, digital marketing techniques, and back-end integration.


eCommerce Support Professionals




Customer Satisfaction
(CSAT) Score


Customer support


eCommerce Websites

Overall, the key trends in the eCommerce industry are the reasons behind growth and evolutions. Businesses that can adapt to latest trends will be well-positioned for success in the online marketplace.

Outsourcing eCommerce services can bring a range of benefits to your online business. Some top advantages include the following:

1. Cost Savings

eCommerce companies often have lower labor costs than in-house staff, which means you can save money on hiring and training employees.

2. Expertise

 eCommerce outsourcing providers typically have a team of experts with specialized skills and knowledge in various aspects of online sales and marketing. This can be particularly useful if you need in-house resources or expertise

3. Scalability

With eCommerce outsourcing solutions, you can easily scale up or down your support and operations as needed without hiring additional staff or investing in new infrastructure.

4. Flexibility

 Outsourcing eCommerce support solutions, gives you the flexibility to choose the level of support that you need, whether it's full-service or a la carte.

5. Time Savings

 Through eCommerce outsourcing services, you can free up time to focus on other business areas, such as product development, customer acquisition, and sales.

Overall, eCommerce outsourcing can be a valuable tool for online businesses looking to save time, money, and resources while accessing the expertise of professionals who can help their business thrive.

eCommerce is a rapidly evolving industry, and a few key trends are shaping how businesses sell and market their products online. Here are some of the most significant trends in the eCommerce industry

1. Outsourcing eCommerce support services

 More and more businesses outsource eCommerce customer support services to different companies to reduce their burden. This allows businesses to focus on their core competencies and leave the day-to-day management of their online store to experts.

2. Increased use of artificial intelligence

 AI is becoming increasingly prevalent in the eCommerce industry, with companies using it for product recommendations, personalization, and fraud detection.

3. Growth of mobile commerce

The proliferation of smartphones and improved internet connectivity have significantly increased mobile commerce. As a result, businesses are focusing on optimizing their websites and online stores for mobile devices.

4. Expansion of cross-border eCommerce

The rise of eCommerce has made it easier for businesses to sell their products internationally. As a result, more and more companies are focusing on expanding their reach beyond their home markets by relying on outsourcing eCommerce services. 

5. Emergence of new payment technologies

The eCommerce industry is constantly looking for ways to make the payment process faster and more convenient for customers. As a result, new payment technologies, such as mobile payments and cryptocurrency, have increased.

1. What are the eCommerce services?
2. What is eCommerce outsourcing?
3. What types of eCommerce outsourcing services are available?
4. What are the strategies of eCommerce outsourcing?
5. What are eCommerce support services?
6. Why is customer service important in eCommerce?
7. Why should I outsource eCommerce management ?
8. How do I choose eCommerce outsourcing partners?
9. Can eCommerce customer support outsourcing services help my business grow?

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What Our Customers Say

As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.

Autumn Young
Leading Retail Giant in Canada

Invensis has been our growth partner, helping us grow our ecommerce business multifold. Their managed ecommerce services have helped place us on the ecommerce landscape, ensuring a continuous stream of interested shoppers.

Ivy Sanchez
Leading eCommerce Platform in US

Invensis helped us transform our business by turning around the way we handled our customer support. With their 24/7 virtual assistant and managed ecommerce services, our customers have reported increasing levels of satisfaction, and our percentage of repeat business has increased.

Kat Lopez
Leading Retail Company in Canada
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Contact Information

You can reach us at:

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+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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