Is your eCommerce website generating easy leads for your online business? Is the quality of leads good enough to give you a substantial business? Our eCommerce support services are designed to assist you in meeting both objectives.
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Invensis has been providing industry-leading eCommerce support services to businesses worldwide since 2000. Over the years, our clients have banked on our agile methodology, technical expertise, and organizational and analytical skills to optimize and scale their businesses. We provide support services for order processing, product data entry, eCommerce call center, eCommerce accounting, and product photo editing.
Our eCommerce support services revolve around a group of ace professionals, knowledge of platforms (Shopify, Magento, etc.), and technologies like analytics. We deploy the best practices in eCommerce order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc., to drive productivity at lesser costs.
The hallmark of our service lies in our ability to develop customized solutions tailored to client needs. The solutions are developed to integrate with your business functions and deliver result-oriented solutions from day one. This makes us an expert in e-commerce support services.
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We have been delivering a list of eCommerce support services to our clientele across industry verticals. Since 2000 our eCommerce outsourcing solutions have helped our clients achieve their desired results. This has primarily been facilitated by strategic decision-making. We have delivered services to B2C, B2B, small businesses, retail shops, eLearning platforms, manufacturers, etc., across the US, UK, and Canada. Our eCommerce services have assisted them in converting visitors into potential customers through effective customer experience, digital marketing techniques, and back-end integration.
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Overall, the key trends in the eCommerce industry are the reasons behind growth and evolutions. Businesses that can adapt to latest trends will be well-positioned for success in the online marketplace.
Outsourcing eCommerce services can bring a range of benefits to your online business. Some top advantages include the following:
eCommerce companies often have lower labor costs than in-house staff, which means you can save money on hiring and training employees.
eCommerce outsourcing providers typically have a team of experts with specialized skills and knowledge in various aspects of online sales and marketing. This can be particularly useful if you need in-house resources or expertise
With eCommerce outsourcing solutions, you can easily scale up or down your support and operations as needed without hiring additional staff or investing in new infrastructure.
Outsourcing eCommerce support solutions, gives you the flexibility to choose the level of support that you need, whether it's full-service or a la carte.
Through eCommerce outsourcing services, you can free up time to focus on other business areas, such as product development, customer acquisition, and sales.
Overall, eCommerce outsourcing can be a valuable tool for online businesses looking to save time, money, and resources while accessing the expertise of professionals who can help their business thrive.
eCommerce is a rapidly evolving industry, and a few key trends are shaping how businesses sell and market their products online. Here are some of the most significant trends in the eCommerce industry
More and more businesses outsource eCommerce customer support services to different companies to reduce their burden. This allows businesses to focus on their core competencies and leave the day-to-day management of their online store to experts.
AI is becoming increasingly prevalent in the eCommerce industry, with companies using it for product recommendations, personalization, and fraud detection.
The proliferation of smartphones and improved internet connectivity have significantly increased mobile commerce. As a result, businesses are focusing on optimizing their websites and online stores for mobile devices.
The rise of eCommerce has made it easier for businesses to sell their products internationally. As a result, more and more companies are focusing on expanding their reach beyond their home markets by relying on outsourcing eCommerce services.
The eCommerce industry is constantly looking for ways to make the payment process faster and more convenient for customers. As a result, new payment technologies, such as mobile payments and cryptocurrency, have increased.
As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.
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Invensis has been our growth partner, helping us grow our ecommerce business multifold. Their managed ecommerce services have helped place us on the ecommerce landscape, ensuring a continuous stream of interested shoppers.
Invensis helped us transform our business by turning around the way we handled our customer support. With their 24/7 virtual assistant and managed ecommerce services, our customers have reported increasing levels of satisfaction, and our percentage of repeat business has increased.
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