Is your eCommerce website generating easy leads for your online business? Is the quality of leads good enough to give you a substantial business? Our eCommerce support services are designed to assist you in meeting both objectives.
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Invensis has been providing industry-leading eCommerce support services to businesses worldwide since 2000. Over the years, our clients have banked on our agile methodology, technical expertise, and organizational and analytical skills to optimize and scale their businesses. We provide support services for order processing, product data entry, eCommerce call center, eCommerce accounting, and product photo editing.
Our eCommerce support services revolve around a group of ace professionals, knowledge of platforms (Shopify, Magento, etc.), and technologies like analytics. We deploy the best practices in eCommerce order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc., to drive productivity at lesser costs.
The hallmark of our service lies in our ability to develop customized solutions tailored to client needs. The solutions are developed to integrate with your business functions and deliver result-oriented solutions from day one. This makes us an expert in e-commerce support services.
We have been delivering a list of eCommerce support services to our clientele across industry verticals. Since 2000 our eCommerce outsourcing solutions have helped our clients achieve their desired results. This has primarily been facilitated by strategic decision-making. We have delivered services to B2C, B2B, small businesses, retail shops, eLearning platforms, manufacturers, etc., across the US, UK, and Canada. Our eCommerce services have assisted them in converting visitors into potential customers through effective customer experience, digital marketing techniques, and back-end integration.
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Overall, the key trends in the eCommerce industry are the reasons behind growth and evolutions. Businesses that can adapt to latest trends will be well-positioned for success in the online marketplace.
Outsourcing eCommerce services can bring a range of benefits to your online business. Some top advantages include the following:
eCommerce companies often have lower labor costs than in-house staff, which means you can save money on hiring and training employees.
eCommerce outsourcing providers typically have a team of experts with specialized skills and knowledge in various aspects of online sales and marketing. This can be particularly useful if you need in-house resources or expertise
With eCommerce outsourcing solutions, you can easily scale up or down your support and operations as needed without hiring additional staff or investing in new infrastructure.
Outsourcing eCommerce support solutions, gives you the flexibility to choose the level of support that you need, whether it's full-service or a la carte.
Through eCommerce outsourcing services, you can free up time to focus on other business areas, such as product development, customer acquisition, and sales.
Overall, eCommerce outsourcing can be a valuable tool for online businesses looking to save time, money, and resources while accessing the expertise of professionals who can help their business thrive.
eCommerce is a rapidly evolving industry, and a few key trends are shaping how businesses sell and market their products online. Here are some of the most significant trends in the eCommerce industry
More and more businesses outsource eCommerce customer support services to different companies to reduce their burden. This allows businesses to focus on their core competencies and leave the day-to-day management of their online store to experts.
AI is becoming increasingly prevalent in the eCommerce industry, with companies using it for product recommendations, personalization, and fraud detection.
The proliferation of smartphones and improved internet connectivity have significantly increased mobile commerce. As a result, businesses are focusing on optimizing their websites and online stores for mobile devices.
The rise of eCommerce has made it easier for businesses to sell their products internationally. As a result, more and more companies are focusing on expanding their reach beyond their home markets by relying on outsourcing eCommerce services.
The eCommerce industry is constantly looking for ways to make the payment process faster and more convenient for customers. As a result, new payment technologies, such as mobile payments and cryptocurrency, have increased.
It is the process of the buying and selling of both goods and services, over an electronic network. Such services function as B2B, B2C, C2B, C2C and others.
Many companies are now outsourcing eCommerce services. It refers to hiring a third-party company to handle certain aspects of your online store or eCommerce business.
There are many different types of eCommerce outsourcing services that businesses can choose from. Some common examples include customer service, order fulfillment, marketing, and website development. Outsource eCommerce customer services to access most of these services.
When you outsource eCommerce customer service, the experts help you with the implementation of following strategies.
Fulfillment outsourcing: This involves hiring a third-party company to handle the storage, packaging, and shipping of products to customers.
Customer service outsourcing: This involves hiring a third-party company to handle customer inquiries and complaints, either through phone, email, or live chat.
Marketing outsourcing: This involves hiring eCommerce outsourcing services to handle marketing tasks such as social media management, email marketing, and paid advertising.
IT and technical support outsourcing: This involves hiring a third-party company to handle technical tasks such as website maintenance, server management, and software development.
Logistics outsourcing: Outsourcing eCommerce services involves hiring a third-party company to handle logistics and supply chain management tasks such as inventory management, order fulfillment, and transportation.
Product sourcing outsourcing: This involves hiring a third-party company to handle the sourcing and manufacturing of products, allowing you to focus on sales and marketing.
eCommerce support services refers to a variety of tasks and services that are provided to help an ecommerce business run smoothly and effectively. These services may include tasks such as:
Customer service: Responding to customer inquiries and complaints, either through phone, email, or live chat.
Order fulfillment: Processing and shipping orders to customers, including storage, packaging, and tracking.
Returns and exchanges: Processing customer returns and exchanges, including issuing refunds or replacement products.
Inventory management: Keeping track of products and managing stock levels to ensure that items are always in stock and ready to ship.
Payment processing: Handling and processing customer payments, including credit card and other forms of online payment.
Customer service is important in eCommerce because it helps build trust and loyalty with customers, and can lead to repeat business and positive word-of-mouth recommendations. It also allows businesses to address any issues or concerns customers may have, which can prevent negative reviews and damage to the company's reputation. In e-commerce customer service is important to handle the customer queries, returns, complaints, and any other issues related to the product and service.
There are several reasons for outsourcing eCommerce customer management. One of the main reasons is boosting customer loyalty by resolving their issues in a few minutes. savings. Outsourcing is often more cost-effective than hiring in-house staff to handle these tasks. Other benefits of outsourcing include access to specialized expertise and scaling up or down as needed.
When selecting an outsourced eCommerce solutions provider, it's important to consider factors such as their reputation, experience, and track record. You should also carefully review their contract and ensure that their services align with your business needs.
Outsourcing certain eCommerce tasks can free up time and resources for your business, which can help you focus on growing your business. Additionally, outsourcing can give you access to specialized expertise and resources that can help you improve the efficiency and effectiveness of your eCommerce operations. Outsource eCommerce management services to manage and grow your business efficiently.
As a large brand, catalog management and order processing take up a lot of our time. But outsourcing these key functions to ecommerce outsourcing companies like Invensis has freed up our resources considerably while also improving the general searchability and customer experience on our site.
Invensis has been our growth partner, helping us grow our ecommerce business multifold. Their managed ecommerce services have helped place us on the ecommerce landscape, ensuring a continuous stream of interested shoppers.
Invensis helped us transform our business by turning around the way we handled our customer support. With their 24/7 virtual assistant and managed ecommerce services, our customers have reported increasing levels of satisfaction, and our percentage of repeat business has increased.
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