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Invensis has been providing industry-leading managed eCommerce services to businesses worldwide since 2000. Over the years, our clients have banked on our agile methodology, technical expertise, and organizational and analytical skills to optimize and scale their online businesses. Leading brands have trusted Invensis with eCommerce store operations for catalog management, order processing, product data entry, eCommerce call center, eCommerce accounting, and product photo editing.
At Invensis, the eCommerce management services is supported by experienced professionals with wide knowledge of leading online shopping platforms such as Shopify, Magento, Woo Commerce, eBay, Amazon, Big Commerce, OpenCart and more. We deploy the best practices in outsourced eCommerce operations for superior outcomes in order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc.
The hallmark of our service lies in our ability to develop customized solutions tailored to client needs. The solutions are developed to integrate with your business functions and deliver result-oriented solutions from day one. This makes us an expert in e-commerce support services.
Our eCommerce support services are built on a robust and efficient framework. The key components of the framework are:
Our experts evaluate your ecommerce process, challenges and needs.
We tailor a custom strategy to assist bypass the challenges.
We share the strategy with you for feedback.
Once approved, we build and dedicate a team to implement the solution.
The solution is first implemented on a pilot basis to test its effectiveness.
In case of issues, we tweak the solution and test it once again.
If effective, we go for an all out implementation of the solution.
We have been delivering a list of eCommerce support services to our clientele across industry verticals. Since 2000 our eCommerce outsourcing solutions have helped our clients achieve their desired results. This has primarily been facilitated by strategic decision-making. We have delivered services to B2C, B2B, small businesses, retail shops, eLearning platforms, manufacturers, etc., across the US, UK, and Canada. Our eCommerce services have assisted them in converting visitors into potential customers through effective customer experience, digital marketing techniques, and back-end integration.
eCommerce Support Professionals
Overall, the key trends in the eCommerce industry are the reasons behind growth and evolutions. Businesses that can adapt to latest trends will be well-positioned for success in the online marketplace.
Outsourcing eCommerce services can bring a range of benefits to your online business. Some top advantages include the following:
eCommerce companies often have lower labor costs than in-house staff, which means you can save money on hiring and training employees.
eCommerce outsourcing providers typically have a team of experts with specialized skills and knowledge in various aspects of online sales and marketing. This can be particularly useful if you need in-house resources or expertise
With eCommerce outsourcing solutions, you can easily scale up or down your support and operations as needed without hiring additional staff or investing in new infrastructure.
Outsourcing eCommerce support solutions, gives you the flexibility to choose the level of support that you need, whether it's full-service or a la carte.
Through eCommerce outsourcing services, you can free up time to focus on other business areas, such as product development, customer acquisition, and sales.
Overall, eCommerce outsourcing can be a valuable tool for online businesses looking to save time, money, and resources while accessing the expertise of professionals who can help their business thrive.
eCommerce is a rapidly evolving industry, and a few key trends are shaping how businesses sell and market their products online. Here are some of the most significant trends in the eCommerce industry
More and more businesses outsource eCommerce customer support services to different companies to reduce their burden. This allows businesses to focus on their core competencies and leave the day-to-day management of their online store to experts.
AI is becoming increasingly prevalent in the eCommerce industry, with companies using it for product recommendations, personalization, and fraud detection.
The proliferation of smartphones and improved internet connectivity have significantly increased mobile commerce. As a result, businesses are focusing on optimizing their websites and online stores for mobile devices.
The rise of eCommerce has made it easier for businesses to sell their products internationally. As a result, more and more companies are focusing on expanding their reach beyond their home markets by relying on outsourcing eCommerce services.
The eCommerce industry is constantly looking for ways to make the payment process faster and more convenient for customers. As a result, new payment technologies, such as mobile payments and cryptocurrency, have increased.
Discover how Invensis transformed order processing for an electronics giant, slashing errors by 90% with a customized workflow.
Learn from this case study how Invensis helped an Australian eCommerce business boost sales with compelling product descriptions