Call Center Services

Is meeting customer service demands a challenge for your business? Keep your customers always happy with our exceptional call center services. From efficient call handling to personalized assistance, we deliver solutions to ensure customer service excellence.

24+

Years of Experience

10+

Industry Verticals

5000+

Experienced Professionals

StripCall Center Services

Outsource Call Center Services to the Expert

We are an expert call center services company specializing in inbound, outbound, and non-voice support services (live chat, email, etc.). Since 2000, we have assisted diverse businesses to improve customer satisfaction, loyalty, and brand lifetime value with customized and focused call center services.

Our core competencies lie in people, processes, and tools. All our call center agents are rightly sourced and trained to attain high levels of perfection. We develop customized service models driven by well-defined KPIs (promoter score, first-call resolution, average handling time, average speed of answer). This ensures high volumes of calls are handled with consistent service levels.

We leverage the latest tools like IVR, ACD, predictive dialers, and CRM software to provide top-notch services. In addition, we use advanced analytics to monitor call volumes, identify trends, and optimize our operations to deliver the best possible service. All this makes us an expert call center service provider.

Our Comprehensive Call Center Services

Inbound Call Center
Inbound Order Taking Services
Reservation Booking Services
Live Chat Support
Phone Answering Services
Outbound Call Center
Market Research Services
Customer Follow Up Services
Email Support Services
Subscription Renewal Services
Order Management
Customer Care Call Center
Back Office BPO
Finance and Accounting
Customer Acquisition
Inbound Order Taking Services
Outbound Call Center Services
Direct Response Call Center
Inbound B2B and B2C Sales
 Sales Support Services
Customer Care
Email Support Services
Live Chat Support
Insurance Claims Processing Services
Billing Support
Email Support
Technical Support
Customer Care Call Center
Order Fulfilment
Complete Query Resolution
Live Chat
Customer Follow Up Services
Inbound Call Center
Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains
Live Operators And Live Web Chat
Technical and Help Desk Support
Live Chat Support
Email Support Services
Remote IT Support
Software Application Support
Order Taking
Telephone Order Taking
Email Order Taking
Fax Order Taking
Web-based Order Taking
Mobile App Order Taking
Chat-based Order Taking
Social Media Order Taking
IVR (Interactive Voice Response) Order Taking
Multi-Lingual Order Taking
Customized Order Taking
Phone Answering Services
Answering Services
Live Answering
Automated Answering
Interactive Voice Response (IVR) system
Emergency Answering
Virtual Receptionist
Bilingual Answering
Industry-specific Answering

Know More About Our Call Center Service

Our End-to-End Call Center Process

Our call center outsourcing services are built upon a structured framework designed to ensure efficient and effective customer interactions. This framework consists of:

  • 1

    Receive Customer Calls

    Our team answers incoming calls promptly and courteously, greeting customers with a warm and friendly tone.

  • 2

    Identify Customer Needs

    They actively listen to customer inquiries or complaints, asking clarifying questions to understand their needs fully.

  • 3

    Key in Details

    Next, we document customer details, concerns, and interactions in a call center software or CRM system.


  • 4

    Resolve Issues

    Our experts understand customer issues and provide appropriate solutions/assistance based on product knowledge and in keeping with company guidelines.

  • 5

    Escalate (Need Be)

    If the issue requires further attention, our agents escalate it to a supervisor or relevant department for resolution.

  • 6

    Follow-up and Closure

    We ensure all issues are resolved to the customer's satisfaction and provide necessary follow-up information or support.

  • 7

    Customer Feedback

    Our agents also seek customer feedback to gauge their satisfaction level and identify areas for improvement.

Curated Call Center Services for Industries: 

The Invensis Advantage for Call Center Services

Build a Professional Image
Our agents take special care and attention to interact with your customers so that you can deliver a satisfying experience to your customers and build the perfect professional image.
Increase Sales Deals
We offer 24/7 call center business outsourcing services to ensure you convert the maximum number of calls to leads by properly understanding QSDD documents.
Identify Urgent Calls
We bank on the right call center tool and tracking mechanism to prioritize customer calls and assist you in developing a more effective approach to genuine customer care. 
Improve Call Quality
Our agents undergo specialized agent training, follow proper quality control mechanisms, and increase customer retention by effectively engaging with the customer in an effort to retain them.
Advanced Call Center Tools
We bank on various call center technologies such as intelligent call-back, universal queuing, predictive dialer, call recording, IVRs, etc., to improve customer services and increase customer retention.
Guarantee Data Security
Our Call Center support services bank on the best and latest security applications to protect digital information from corruption, unauthorized access, or theft.

We Provide
Services

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Several benefits can be delivered to businesses by call center outsourcing services. Here are some top advantages of outsourcing call center services:

1. Cost savings

Outsourcing call center services can lead to significant business cost savings. Companies can save on training, salary, and benefits costs by outsourcing these services to a vendor. Call center solutions for small businesses help small business owners in reducing their costs on operations.

2. Improved efficiency

Call center outsourcing companies have the expertise and experience to handle customer inquiries and complaints efficiently. This can lead to improved customer satisfaction and reduced response times.

3. Flexibility

Outsourcing call center services allow businesses to scale up or down their customer support operations as needed. This can be particularly useful for companies with seasonal fluctuations in customer demand.

4. Access to specialized skills

Contact center outsourcing companies often have staff with specialized skills and language capabilities that may be difficult to find in-house. This can be particularly beneficial for businesses looking to expand into new markets.

5. Improved customer experience

Businesses could outsource call center technical support service to ensure that their customers have access to knowledgeable and professional support. This can lead to improved customer satisfaction and loyalty.

Outsourcing call center services can bring several benefits to businesses, including cost savings, improved efficiency, flexibility, access to specialized skills, and improved customer experience.

The call center industry is constantly evolving and adapting to the changing needs of businesses and customers. Here are some of the latest trends in call center consulting services:

1. Artificial Intelligence (AI) and automation

AI and automation is widely adopted in call centers to handle routine tasks and improve efficiency. This includes chatbots, voice assistants, and automatic call distribution systems.

2. Remote work

With the COVID-19 pandemic, many call centers have shifted to remote work for their agents. This trend is expected to continue even after the pandemic, as it allows for a wider talent pool and reduced overhead costs.

3. Cloud-based solutions

With the COVID-19 pandemic, many call centers have shifted to remote work for their agents. This trend is expected to continue, as it allows for a wider talent pool and reduced overhead costs.

4. Customer Experience

Customer experience is becoming increasingly important in the call center industry. Companies focus on improving service levels and customer satisfaction by investing in training, technology, and personalized interactions.

Regarding outsourcing call center services, there is a wide range of vendors and contact center outsourcing companies. It's important to carefully consider the needs of your business and do thorough research before making a decision. Opting to outsource network contact center and back offices can help businesses save time and money, but choosing a reputable and reliable vendor is important to ensure a smooth and successful partnership.

1. What is a call center as a service?
2. What are the principles of  good call center services?
3. Is BPO and call center outsourcing the same?
4. What is call center outsourcing?
5. Is it safe to outsource call center services?
6. How much does it cost to outsource call center services?
7. On what basis the price of call center outsourcing services differ?
8. What services can be outsourced to a call center?
9. How do I choose the right call center outsourcing provider?
9. How do I choose the right call center outsourcing provider?
10. Can I outsource my entire call center?
11. How do I ensure the quality of outsourced call center services?

Invensis - The Most Trusted Call Center Outsourcing Company

Invensis is the most trusted call center outsourcing company, with 24 years of experience and expertise in the industry. As a leading call center service provider, we offer a wide range of call center services, including inbound, outbound, and non-voice support. We cater to global clients across various sectors. Our commitment to quality and consistency is evident in our track record of enhancing customer satisfaction and loyalty. With a 95% customer retention rate and a 98% client satisfaction rate, we leverage advanced technology and analytics to deliver customized solutions, ensuring seamless operations and superior service levels. Outsource call center needs to Invensis for exceptional results.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France
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CASE STUDY
A Global Logistics Shipment Solutions Provider Successfully Improved Efficiency Levels with Our Support

Download Invensis Freight invoice processing management case study on how a logistics shipment transformed its business process efficiency.

Freight Invoice Processing Management Services Case Study
CASE STUDY
A Safety Document Scanning Business Partnered With Invensis to Validate 2,000,000+ Forms Per Month

Download Data Validation and Cleansing Call Center Case Study on how a UK-based food takeaway delivery aggregator achieved cost savings.

Data Validation and Cleansing Call Center Outsourcing Services Case Study

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
sales@invensis.net
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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