Why it's best to outsource Call Center Services?

When the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations worldwide have realized that outsourcing to a call center/contact center is a cost-effective option that promotes customer satisfaction and retention.

With 20+ years of experience as a leading call center outsourcing company, Invensis enables you to delight your customers. Companies in the US, UK, Australia, Canada, India, and other countries have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high business growth and profitability rate.

Delivering Value through Call Center Services

3x

More conservation of time and resources by offloading call handling to trained call center experts in the domain.

40%

Improvement in call center metrics such as call quality, engagement, return rates, and operational efficiency.

25%

Reduction in operational costs, hiring, and recruitment costs. Continuous development in strategies as well.

The Invensis Advantage

Pricing Structure

Our call center outsourcing services offer flexible pricing (pay-as-you-go) structures depending on factors like the project's complexity level, call volume, agents' experience, and the number of hours or contract terms.

Multi-channel Support

We offer multiple communication channels and automation to reach the end user to offer a seamless experience. It includes phone, email, live chat, helpdesk, and sales and customer acquisition support services.

World-class Infrastructure & Hiring

Our highly skilled customer service reps undergo a stringent hiring process. These processes ensure that our clients receive the best possible call center services and telecalling support.

Quality Assurance and Monitoring

We ensure businesses receive the highest-quality customer service through robust quality assurance and monitoring processes. It includes regular check-in and performance audits of customer reps.

Best-in-class Security and Technology

Our data security specialists ensure that data protection and client privacy is intact. We use the latest technology, systems, tools, and policies to build an ecosystem around data security.

Why Choose Invensis?

Take the next step with omnichannel call center support services that allows you to serve your customers where they are Grow your business and scale up operations while increasing efficiency by outsourcing call center services to us. Over two decades of outsourcing experience and delighting customers across 25 industry verticals. We are known for delivering high-quality service at minimal cost to enable digital transformation worldwide.

22

Years of
Experience

10+

Industries
We Serve

5000+

Experienced
Professionals

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas

Leading Automotive Company in France