Call Center Services

Is meeting customer service demands a challenge for your business? Keep your customers always happy with our exceptional call center services. From efficient call handling to personalized assistance, we deliver solutions to ensure customer service excellence.

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Call Center Services

Outsource Call Center Services to the Expert

We are an expert call center services company specializing in inbound, outbound, and non-voice support services (live chat, email, etc.). Since 2000, we have assisted diverse businesses to improve customer satisfaction, loyalty, and brand lifetime value with customized and focused call center services.

Our core competencies lie in people, processes, and tools. All our call center agents are rightly sourced and trained to attain high levels of perfection. We develop customized service models driven by well-defined KPIs (promoter score, first-call resolution, average handling time, average speed of answer). This ensures high volumes of calls are handled with consistent service levels.

We leverage the latest tools like IVR, ACD, predictive dialers, and CRM software to provide top-notch services. In addition, we use advanced analytics to monitor call volumes, identify trends, and optimize our operations to deliver the best possible service. All this makes us an expert call center service provider.

Our Comprehensive Call Center Services

Inbound Call Center
Inbound Order Taking Services
Reservation Booking Services
Live Chat Support
Phone Answering Services
Outbound Call Center
Market Research Services
Customer Follow Up Services
Email Support Services
Subscription Renewal Services

Learn More About
Our Services

Contact Us
Order Management
Customer Care Call Center
Back Office BPO
Finance and Accounting
Customer Acquisition
Inbound Order Taking Services
Outbound Call Center Services
Direct Response Call Center
Inbound B2B and B2C Sales
Customer Care
Email Support Services
Live Chat Support
Insurance Claims Processing Services
Billing Support
Email Support
Technical Support
Customer Care Call Center
Order Fulfilment
Complete Query Resolution
Live Chat
Customer Follow Up Services
Inbound Call Center
Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains
Live Operators And Live Web Chat
Technical and Help Desk Support
Live Chat Support
Email Support Services
Remote IT Support
Software Application Support
Order Taking
Telephone Order Taking
Email Order Taking
Fax Order Taking
Web-based Order Taking
Mobile App Order Taking
Chat-based Order Taking
Social Media Order Taking
IVR (Interactive Voice Response) Order Taking
Multi-Lingual Order Taking
Customized Order Taking
Appointment Scheduling
B2B Appointment Scheduling
Insurance Appointment Scheduling
Lead Generation Appointment Setting
Event Registration
B2C Appointment Scheduling
Executive Appointment Setting
Online Appointment Scheduling
Conference Registration Programs
Lead Generation
B2B Lead Generation Services
B2C Lead generation Services
Lead Qualification Services
Telemarketing Lead Generation Services
Answering Services
Phone Answering Services
Live Answering
Automated Answering
Interactive Voice Response (IVR) system
Emergency Answering
Virtual Receptionist
Bilingual Answering
Industry-specific Answering

Our End-to-End Call Center Process

Our call center operations are built upon a structured framework designed to ensure efficient and effective customer interactions. This framework consists of

  • 1

    Receive Customer Calls

    Our team answers incoming calls promptly and courteously, greeting customers with a warm and friendly tone.

  • 2

    Identify Customer Needs

    They actively listen to customer inquiries or complaints, asking clarifying questions to understand their needs fully.

  • 3

    Key in Details

    Next, we document customer details, concerns, and interactions in a call center software or CRM system.

  • 4

    Resolve Issues

    Our experts understand customer issues and provide appropriate solutions/assistance based on product knowledge and in keeping with company guidelines.

  • 5

    Escalate (Need Be)

    If the issue requires further attention, our agents escalate it to a supervisor or relevant department for resolution.

  • 6

    Follow-up and Closure

    We ensure all issues are resolved to the customer's satisfaction and provide necessary follow-up information or support.

  • 7

    Customer Feedback

    Our agents also seek customer feedback to gauge their satisfaction level and identify areas for improvement.

Curated Call Center Services for Industries: 

The Invensis Advantage for
Call Center Services

Build a Professional Image
Our agents take special care and attention to interact with your customers so that you can deliver a satisfying experience to your customers and build the perfect professional image.
Increase Sales Deals
We offer 24/7 call center business outsourcing services to ensure you convert the maximum number of calls to leads by properly understanding QSDD documents.
Identify Urgent Calls
We bank on the right call center tool and tracking mechanism to prioritize customer calls and assist you in developing a more effective approach to genuine customer care. 
Improve Call Quality
Our agents undergo specialized agent training, follow proper quality control mechanisms, and increase customer retention by effectively engaging with the customer in an effort to retain them.
Advanced Call Center Tools
We bank on various call center technologies such as intelligent call-back, universal queuing, predictive dialer, call recording, IVRs, etc., to improve customer services and increase customer retention.
Guarantee Data Security
Our Call Center support services bank on the best and latest security applications to protect digital information from corruption, unauthorized access, or theft.

Call Center Tools We Specialize In

We Provide

We provide Reboost
We are Waiting! Outsource to Us Now.
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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France
How to Measure and Boost the ROI of Your Call Center
How to Measure and Boost the ROI of Your Call Center

The success of a call center depends on how you maximize returns. Learn strategies to enhance ROI for improved performance.

Call Center Quality Assurance Best Practices
Call Center Quality Assurance Best Practices

The call center QA process is vital to pinpoint performance issues. Uncover 10 tips to elevate agent performance and customer experience.

A Global Logistics Shipment Solutions Provider Successfully Improved Efficiency Levels with Our Support

Download Invensis Freight invoice processing management case study on how a logistics shipment transformed its business process efficiency.

Freight Invoice Processing Management Services Case Study
A Safety Document Scanning Business Partnered With Invensis to Validate 2,000,000+ Forms Per Month

Download Data Validation and Cleansing Call Center Case Study on how a UK-based food takeaway delivery aggregator achieved cost savings.

Data Validation and Cleansing Call Center Outsourcing Services Case Study

Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Email Us
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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