Call Center Services

Are you struggling to offer a quick resolution to your customers with minimal delay? Is your business image going down due to a lack of agent expertise? It's time to switch gears and outsource call center services to help you take your business to the next level. 

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22

Years of
Experience

10+

Industry
Verticals

5000+

Experienced
Professionals

Call Center Outsourcing Services
ISO: 9001:2015 Certified CompanyISO: 27001 Certified CompanyHIPAA Compliant

Outsource Call Center Services to the Expert

We are a two decades old global outsourcing company offering call center outsourcing services to our clientele across the globe. Our team of experienced call center executives is trained to handle and swiftly resolve customer queries day in and day out. Besides call center support, we offer additional services such as inbound and outbound calls, customer services, order management, live chat, technical/ helpdesk support, and more.

Our call center outsourcing solutions and software are designed to handle huge call volumes starting with ACD pick-up, integrate with systems, use advanced tools and technologies, minimize operational costs, and render professional, and high-quality calls through our expert agents in ensuring top-notch customer service. In addition, a dedicated call center manager and team leaders, along with their agents, ensure that our processes are efficient, meet specific regulations, and resolve bottlenecks for our clients to build a brand through our curated customer service offerings, which focus on diagnosing the issue rather than prolonging time on call.

Curated Call Center Services for Industries: 

The Invensis Advantage for
Call Center Services

Build a Professional Image
Our agents take special care and attention to interact with your customers so that you can deliver a satisfying experience to your customers and build the perfect professional image.
Increase Sales Deals
We offer 24/7 call center business outsourcing services to ensure you convert the maximum number of calls to leads by properly understanding QSDD documents.
Identify Urgent Calls
We bank on the right call center tool and tracking mechanism to prioritize customer calls and assist you in developing a more effective approach to genuine customer care. 
Improve Call Quality
Our agents undergo specialized agent training, follow proper quality control mechanisms, and increase customer retention by effectively engaging with the customer in an effort to retain them.
Advanced Call Center Tools
We bank on various call center technologies such as intelligent call-back, universal queuing, predictive dialer, call recording, IVRs, etc., to improve customer services and increase customer retention.
Guarantee Data Security
Our Call Center support services bank on the best and latest security applications to protect digital information from corruption, unauthorized access, or theft.

Call Center Tools We Specialize In

We Provide
Services

We provide Reboost
We are Waiting! Outsource to Us Now.
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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

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Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

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Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

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Amelia Thomas
Leading Automotive Company in France

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