Our Call Center Data Security Process

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

At Invensis, securing call center data is of paramount importance. We have implemented a robust data protection mechanism to protect sensitive information. This includes a multi-layered approach to securing data and compliance with all mandatory regulatory requirements.

Trusted by 1000+ Companies

How We Secure Your Data

We implement ISO 27001 standards to fortify our call center data security process. Firstly, we conduct a comprehensive risk assessment tailored to call center operations, identifying potential vulnerabilities in our systems and processes. This assessment informs the development of a robust Information Security Management System (ISMS) aligned with ISO 27001 standards. In addition, we regularly conduct internal audits and assessments to monitor compliance with ISO 27001 requirements and identify areas for improvement. These audits help us refine our security measures and adapt to evolving threats in the call center landscape.

Our commitment to call center security extends beyond regulatory compliance. We employ robust encryption protocols, access controls, and regular security audits to mitigate risks and safeguard your information from unauthorized access, disclosure, or misuse. Below are the various security measures we deploy to protect your sensitive information.

Our call center data security approach is driven by an infrastructure comprising various components and measures. This includes

Intrusion Detection and Prevention Systems (IDPS)
To detect and respond to suspicious activities or potential security threats within the call center network, helping to mitigate risks and prevent data breaches.
Secure Network Architecture
Helps isolate sensitive data and limit access to authorized users only using firewalls, VLANs, network segmentations, etc.
Data Encryption
Strong encryption algorithms protect data both in transit and at rest. This ensures that even if intercepted, the data remains unreadable to unauthorized parties.
Access Controls
Help ensure that only authorized users can access sensitive information using user authentication, role-based access control (RBAC), and least privilege principles.
Endpoint Security
Protect individual devices (e.g., computers, smartphones) from malware and other security threats. It includes antivirus software, intrusion detection systems, and endpoint detection and response (EDR) tools.
Security Awareness Training
Raises awareness of security best practices, policies, and procedures and helps agents identify and respond effectively to potential security risks.
Incident Response Plan
Delineates procedures to follow in the event of a security incident or data breach. It encompasses steps for containing the incident, minimizing its consequences, and conducting a thorough post-incident analysis to prevent similar occurrences in the future.
Regulatory Compliance
Ensures that our call center operates within legal parameters and adheres to regulatory compliance standards like GDPR, HIPAA, and PCI DSS, as well as prioritizes the security and confidentiality of your customer data.

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.