How to Get Started With Our Call Center Services

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

At Invensis, customer satisfaction is our top priority. To get started with our call center services, our experienced team collaborates closely with you to develop tailored solutions that align with your brand values and customer expectations. Our clients have to go through two distinct stages to avail of our services - the pre-onboarding and post-onboarding stages.

Trusted by 1000+ Companies

Our Call Center Services Initiation Process

We stick to the below steps to initiate our services with you:

Our Call Center Pre-Onboarding Process

Initial Consultation
We discuss your call center needs to better understand your customer support requirements.
Evaluation of Requirements
We evaluate your requirements internally and customize our services to align with your needs.
Customized Service Proposal
Based on the evaluation, we design individualized service proposals detailing strategies, solutions, and goals
Agreement & Onboarding
Once we are on the same page, we conclude terms and conditions and sign off for onboarding

Our Call Center Post-Onboarding Process

Access to System and Process
After onboarding, we collaborate with your team to securely integrate our call center software with your existing systems to ensure a seamless transition of services.
Training and Implementation
We pick a team of agents and provide training sessions on necessary protocols to address your customer and business needs.
Regular Reviews and Updates
We conduct regular performance reviews of our agents to assess our operations, ensure it’s in line with the agreed proposals, and continuously improve our service levels.
Scalability and Flexibility
We remain adaptable to accommodate your evolving needs and keep changing the scope of our solutions to adjust to the changing demands of your business.
Throughout the engagement, we focus on enhancing your business’s operational efficiency and customer satisfaction. As a value add, we keep providing you with insightful suggestions to keep issues from arising. You can bank on these two key aspects of our service to take your business to the next level in no time.

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.