How We Hire Call Center Experts

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

At Invensis, we seek individuals who combine technical skills with a passion for customer service. To ensure this, we conduct a stringent evaluation process. We only select candidates with strong communication, adaptability, problem-solving, and a positive attitude toward continuous learning and improvement. Our innovative testing and interview methods help us identify the best minds to join our team.

Trusted by 1000+ Companies

Our Call Center Experts Hiring Process

We implement testing methods and screening techniques to handpick the right candidates to our expert team.

Our Testing Methods

We implement thorough testing methods to evaluate candidates. These methods incorporate various assessments designed to gauge their aptitude for the role.

Experience
We prioritize candidates with a proven track record in customer service, preferably with experience in call center environments. We value individuals with excellent communication skills, problem-solving abilities, and familiarity with relevant software tools. While we focus on formal education and certifications, hands-on experience dealing with diverse customer inquiries and resolving issues efficiently is highly regarded.
Attitude
A positive attitude takes center stage in our selection process for call center experts. We seek individuals who exhibit enthusiasm, resilience, and a customer-centric mindset. Candidates who demonstrate a proactive approach to problem-solving and a willingness to learn and adapt are highly valued. Moreover, we also give a positive nod to candidates with a collaborative attitude and the ability to work effectively within a team environment.
Flexibility
We value candidates who adapt quickly to changing circumstances, whether fluctuating call volumes, evolving customer needs, or new technological advancements. We also seek candidates who are comfortable navigating software platforms, adjusting to different organizational procedures and are willing to accommodate flexible to different work schedules based on operational demands.
Productivity
Efficiency and productivity are crucial factors in our assessment of call center experts. We prioritize candidates who can manage their workload, handle multiple tasks simultaneously, and consistently meet performance targets. The ability to prioritize tasks strategically, maintain accuracy under pressure, and deliver timely resolutions to customer inquiries is also highly valued. Candidates who demonstrate a strong work ethic, self-motivation, and a proactive approach to achieving results stand out in our selection process.

Our Call Center Experts Screening Techniques

Our screening method plays a crucial role in identifying individuals with the necessary skills, attitude, and aptitude for the job. These methods serve as initial filters and allow us to assess candidates' qualifications, experience, and suitability for the position. By employing effective screening techniques, such as resume reviews, phone screenings, and preliminary assessments, we streamline the recruitment process and identify top talent efficiently.

Reference Check
We contact individuals who have worked with the candidate in the past to gather insights into their work ethic, professionalism, and reliability. This screening method provides valuable information about the candidate's previous job performance, interpersonal skills, and overall suitability for the role.
One-on-One Interview
We engage directly with candidates and evaluate their qualifications, experience, and fit for the role. During this personalized interaction, we go deeper into the candidate's background, skills, and motivations and gain a better understanding of their capabilities and potential contributions to the organization.
Skill Evaluation
We assess candidates' technical competencies, job-specific knowledge, and proficiency in relevant call center tools or software. It includes practical assessments, written tests, or simulated tasks to evaluate the candidate's ability to perform key job responsibilities.

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.