Our Call Center Pricing Model

Finding the right call center pricing for your business can be challenging. To address this challenge, we've designed a budget-friendly pricing structure that remains competitive and stands out as the optimal choice. Whether you require inbound customer support or outbound sales calls, our flexible plans are designed to suit the budgetary needs of businesses across the spectrum.

How We Charge For Our Services

The below table gives a preview of our pricing options for your inbound and outbound needs.

($6 Per Hour/Minimum 60-80 Hours)
($8 Per Hour/Minimum 60-80 Hours)
($10 Per Hour/Minimum 60-80 Hours)
Email support Phone, email, and chat support 24/7 multi channel support
Limited agent availability Dedicated agents Dedicated team of agents
Basic ticket management Advanced ticket management Advanced ticket routing and escalation
24/7 support 24/7 support 24/7 support
Basic reporting Comprehensive reporting Advanced analytics and customer insights
- Basic CRM integration Advanced CRM integration
- - Dedicated social media support
Basic FAQ documentation Knowledge base with articles and tutorials Customizable knowledge base
- Basic IVR system Advanced IVR system
Limited self-service resources Guided training and onboarding resources Personalized training sessions
Basic feedback collection Net Promoter Score (NPS) tracking Customer satisfaction surveys
Basic SLA with response time commitments Enhanced SLA with guaranteed response times Tailored SLA with personalized commitments
Limited integration capabilities Integration with popular CRM and helpdesk tools Custom API integrations

To know more about our call center services, Contact us now!

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.


First Contact
Resolution (FCR)


Average Resolution Time
(ART) in minutes


Customer Satisfaction
(CST) Rate


Customer Retention


Service Escalation


Average Handle Time
(AHT) in minutes

We Provide

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark
Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor
Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.

Amelia Thomas
Leading Automotive Company in France
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Contact Information

You can reach us at:

Call us
+1 (302)-261-9036
Locate Us
Invensis Inc. 2785 Rockbrook Dr STE 204 Lewisville, TX 75067

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