Our Call Center Pricing Model

Name: Invensis Inc
Address: 1000 N West St #1200, Wilmington, DE, 19801, US
Telephone: +1 (302)-261-9036
Price range: Contact for customized offers

Finding the right call center pricing for your business can be challenging. To address this challenge, we've designed a budget-friendly pricing structure that remains competitive and stands out as the optimal choice. Whether you require inbound customer support or outbound sales calls, our flexible plans are designed to suit the budgetary needs of businesses across the spectrum.

Trusted by 1000+ Companies

How We Charge For Our Services

The below table gives a preview of our pricing options for your inbound and outbound needs.

Starter ($6 Per Hour/Minimum 60-80 Hours)	Standard ($8 Per Hour/Minimum 60-80 Hours)	Enterprise ($10 Per Hour/Minimum 60-80 Hours)
Email support	Phone, email, and chat support	24/7 multi channel support
Limited agent availability	Dedicated agents	Dedicated team of agents
Basic ticket management	Advanced ticket management	Advanced ticket routing and escalation
24/7 support	24/7 support	24/7 support
Basic reporting	Comprehensive reporting	Advanced analytics and customer insights
-	Basic CRM integration	Advanced CRM integration
-	-	Dedicated social media support
Basic FAQ documentation	Knowledge base with articles and tutorials	Customizable knowledge base
-	Basic IVR system	Advanced IVR system
Limited self-service resources	Guided training and onboarding resources	Personalized training sessions
Basic feedback collection	Net Promoter Score (NPS) tracking	Customer satisfaction surveys
Basic SLA with response time commitments	Enhanced SLA with guaranteed response times	Tailored SLA with personalized commitments
Limited integration capabilities	Integration with popular CRM and helpdesk tools	Custom API integrations

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To know more about our call center services, Contact us now!

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Invensis - The Most Trusted Call Center Outsourcing Company

As an established Call Center service provider, we have an excellent reputation for building a brand image for our clients through our dedicated and comprehensive call center support services. Our Call Center services help businesses in banking, telecom, automotive, real estate, retail & eCommerce, logistics & supply chain, travel & hospitality, media & entertainment, and so on. With our expertise as a Call Center services expert, we are enabling our clients from the US, UK, and Canada to unlock new opportunities and increase customer retention, and build loyalty. Our clients trust on our call center infrastructure expertise makes us a reliable call center services partner for your business growth.

75%

First Contact
Resolution (FCR)

10

Average Resolution Time
(ART) in minutes

98%

Customer Satisfaction
(CST) Rate

5-10%

Customer Retention
Rate

<10%

Service Escalation
Rate

4-5

Average Handle Time
(AHT) in minutes

We Provide
Services

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What Our Customers Say

Invensis has helped us improve our first contact resolution rates without adding to our costs. In fact, our operational costs have been reduced, and our inbound calling process is working seamlessly, driving repeat business and referrals in leaps and bounds.

Lucas Clark

Leading Customs Brokerage Company in US

Invensis has empowered our call center executives to improve our customer satisfaction levels manifold. There are not many top call center outsourcing companies like Invensis around the world.

Oliver Taylor

Leading Logistics and Supply Chain Company in US

We wanted to keep our customers happy at any point in time. Invensis, a leading call center outsourcing company came up with a well thought out plan to ensure this. We are impressed by their stellar and cost-effective call center outsourcing services.