Customer Service Executive

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Position Filled
Department:
Call Center
Posted On :
January 16, 2025

Job Description

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for the International Voice Process. The role involves handling customer queries, resolving issues efficiently, and delivering excellent service to clients.

Key Responsibilities:

  • Handle inbound and outbound calls to assist customers with queries or concerns.
  • Provide accurate information and resolutions promptly, ensuring a positive customer experience.
  • Maintain a professional tone and demeanor while communicating with customers in English and Hindi.
  • Escalate complex issues to the relevant team for a swift resolution.
  • Ensure adherence to company policies, quality standards, and call handling protocols.
  • Update and maintain accurate records of customer interactions in the system.

Key Skills and Qualifications:

  • Experience: 6 months to 1 year in international voice process.
  • Language Skills: Proficiency in English and Hindi is mandatory.
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with a customer-centric approach.
  • Ability to handle challenging situations with patience and empathy.
  • Basic computer skills and familiarity with CRM tools.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive training to enhance your skills.
  • Opportunity to work in a dynamic and professional environment.
  • Growth opportunities within the organization.

Company: Invensis Technologies

Required Experience: 6 months to 1 year in international voice process

Job Type: Full-Time

Shift Timings: 8:30 PM to 5:30 AM (Night Shift)

Gender Preference: Male candidates only

Languages Required: Proficient in English and Hindi

Location: Invensis Technologies (P) Ltd.#1321, Sarakki Extension 15th Cross, 100 Feet Ring Road,JP Nagar 2nd Phase, Marenahalli, Bangalore - 560 078.

Required Skills

voice process
BPO Process
Customer care
Hindi Voice
Inbound calling
Outbound calling

Hiring Process

1. HR Screening (Essay writing,

2. Typing speed)Operation round (Team Leader)

3. Operation round (Project Manager)

4. Final HR round

Position Filled

Job Disclaimer and Notification

Important Notice: Beware of Fraudulent Website - www.invensis.in

It has come to our attention that the domain "www.invensis.in" is involved in fraudulent activities targeting our job seekers. We strongly advise against engaging with this website, sending any emails, or contacting the address provided on the site. Our investigation reveals that this domain operates with ill intentions and seeks to exploit unsuspecting individuals for financial gain.

These unscrupulous individuals and placement agencies are exploiting job seekers by creating exact duplicate versions of our website (www.invensis.net), complete with the same content and branding colors. These fraudulent entities falsely claim to be associated with our company, misusing our trademarks, and deceiving aspiring candidates. They demand money from unsuspecting individuals under the guise of employment offers, requesting payment for salaries, travel expenses, and other fraudulent reasons. We want to assure all job seekers that Invensis Technologies Pvt Ltd is not associated with any such activities, and we strongly condemn these unethical practices. We advise all applicants to exercise caution, verify the authenticity of any employment offers, and report any suspicious activities to the appropriate authorities. Protecting the interests and well-being of job seekers is of utmost importance to us.

We wish to inform you that we do not charge any fees/charges to aspiring candidates during the recruitment process, nor have we authorized any individual, agency, or firm to recruit candidates for us. We advise anyone seeking employment with Invensis Technologies Pvt Ltd to remain cautious and not trust any agency or individual claiming to be our representative and charging a fee to provide/secure employment.

Applicants for employment at Invensis Technologies Pvt Ltd should be aware of the following:

1. Do not respond to unsolicited job offers from individuals / agencies claiming to be our employees or authorized agents and demanding a fee. It is important to note that any communication appearing to originate from Invensis Technologies Pvt Ltd that demands money is a scam.

2. Make no payment to any individual or agency for securing employment with us. Applicants seeking employment with us are not charged anything.

3. Be careful not to provide any personal or confidential information, including bank account details, without proper verification.

4. In case of the slightest suspicion about the source & credentials of any individual/ agency claiming to be our representative, you may immediately report it to our office # 1321, 100 feet road, JP nagar, Bangalore 560068 or email at hrteam@invensis.net.Our legal team will take necessary action.

5. Don't fall for fake email addresses or communications mailed on fake letterheads.