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International Voice Process US Based

Work From Office (WFO)
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Position Filled
Department:
BPO
Posted On :
December 26, 2024

Job Description

Job Overview:

‍We are looking for customer-focused professionals with excellent English communication skills to handle international voice processes for UK, US, and Australian clients. The role involves managing inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle customer queries via calls, ensuring timely resolutions.
  • Maintain professional and courteous communication with customers.
  • Work in rotational shifts as per international time zones.
  • Follow company guidelines and customer service protocols.
  • Maintain accurate customer records and escalate issues when necessary.

Required Skills & Experience:

  • Minimum 6 months - 1 year of experience in an International Voice Process.
  • Excellent English communication skills (verbal & written).
  • Ability to handle difficult customer situations with patience and professionalism.
  • Comfortable working in night shifts and rotational shifts.
  • Basic technical knowledge of CRM tools and call handling processes.

Mandatory Experience :

  • Prior experience with UK, US, or Australian clients.
  • Knowledge of customer service best practices.

Minimum Qualifications:

  • Graduate / Undergraduate (Any discipline).
  • Freshers with excellent communication skills can apply.

Salary Range:

‍Salary : 22k to 25k net take home

Preferred Location:

‍Candidates should reside within a 5 KM radius of JP Nagar, including:

Jayanagar, Banashankari, BTM Layout, Kumaraswamy Layout, Bannerghatta Road, Sarakki Nagar, Puttenahalli, Madiwala, Padmanabhanagar, Uttarahalli, Girinagar

‍Location: Invensis Technologies (P) Ltd.#1321, Sarakki Extension 15th Cross, 100 Feet Ring Road,JP Nagar 2nd Phase, Marenahalli, Bangalore - 560 078.

‍Shift Type:

  • Rotational (UK, US, Australian shifts)
  • Working Days: Monday to Friday

Required Skills

Customer Handling
Call Resolution
CRM Knowledge
Problem-Solving Abilities

Hiring Process

  • Initial Screening
  • Communication & Accent Test
  • Telephonic round
  • HR Discussion
Apply Now
Position Filled

Job Disclaimer and Notification

Important Notice: Beware of Fraudulent Website - www.invensis.in

It has come to our attention that the domain "www.invensis.in" is involved in fraudulent activities targeting our job seekers. We strongly advise against engaging with this website, sending any emails, or contacting the address provided on the site. Our investigation reveals that this domain operates with ill intentions and seeks to exploit unsuspecting individuals for financial gain.

These unscrupulous individuals and placement agencies are exploiting job seekers by creating exact duplicate versions of our website (www.invensis.net), complete with the same content and branding colors. These fraudulent entities falsely claim to be associated with our company, misusing our trademarks, and deceiving aspiring candidates. They demand money from unsuspecting individuals under the guise of employment offers, requesting payment for salaries, travel expenses, and other fraudulent reasons. We want to assure all job seekers that Invensis Technologies Pvt Ltd is not associated with any such activities, and we strongly condemn these unethical practices. We advise all applicants to exercise caution, verify the authenticity of any employment offers, and report any suspicious activities to the appropriate authorities. Protecting the interests and well-being of job seekers is of utmost importance to us.

We wish to inform you that we do not charge any fees/charges to aspiring candidates during the recruitment process, nor have we authorized any individual, agency, or firm to recruit candidates for us. We advise anyone seeking employment with Invensis Technologies Pvt Ltd to remain cautious and not trust any agency or individual claiming to be our representative and charging a fee to provide/secure employment.

Applicants for employment at Invensis Technologies Pvt Ltd should be aware of the following:

1. Do not respond to unsolicited job offers from individuals / agencies claiming to be our employees or authorized agents and demanding a fee. It is important to note that any communication appearing to originate from Invensis Technologies Pvt Ltd that demands money is a scam.

2. Make no payment to any individual or agency for securing employment with us. Applicants seeking employment with us are not charged anything.

3. Be careful not to provide any personal or confidential information, including bank account details, without proper verification.

4. In case of the slightest suspicion about the source & credentials of any individual/ agency claiming to be our representative, you may immediately report it to our office # 1321, 100 feet road, JP nagar, Bangalore 560068 or email at hrteam@invensis.net.Our legal team will take necessary action.

5. Don't fall for fake email addresses or communications mailed on fake letterheads.