Telecom Business Process Outsourcing (BPO) Services

In order to retain a competitive edge in the dynamic telecommunications industry, organizations need to focus on catering to growing demand for connectivity, tackling security issues and innovating new offerings for the latest devices and technology paradigms. Outsourcing to Invensis Technologies, an expert IT-BPO service provider, enables telecom companies to ensure that certain key processes are delivering efficiencies, and allows them to concentrate on building their core capability. We are an ISO 9001 and 27001 certified company, which will provide you with an assurance of high quality output and data security. Going beyond providing short-term solutions, we will support you on your growth journey for the long-term.

We provide cost-effective BPO support services for companies engaged in providing services related to wireless, telecommunications, broadband Internet, cable, satellite TV and phones, Wi-Fi, wimax,3G and 4g (LTE), traditional telephone local and long distance services, and DSL. Enterprises that will benefit from our services include fixed line operators, mobile network operators / wireless service providers, internet service providers (ISPs), satellite operators, broadcasters, cable companies and others.

Reliable BPO Support Services That Deliver Operational Efficiencies

Outsource to Invensis to Get an Edge in the Telecom Sector

• Operating Efficiencies: Outsourcing to Invensis ensures that important tasks are being executed by well-trained, dedicated professionals who give priority to accuracy and speed. Results will be delivered as per the pre-defined schedule on a consistent basis. Outsourcing will enable your internal employees to focus on specific growth areas of the telecom business - such as monetization of infrastructure investments, building new capabilities, optimizing the product and service portfolio, improving the customer experience and innovating new business models.
• Scalable Processes: A dynamic telecom business will go through periods of lulls and increased business activity. For instance, the number of inbound calls can increase when a new product is launched. At such times, having Invensis for an outsourcing partner will ensure that processes go on unhindered. Along with 24x7 operations, we have the scalable resource capability to cater to an increasing project requirement.
• Collaboration and Customization: The Service Level Agreement (SLA) is developed in close consultation with your team, after thoroughly understanding your business challenge and requirement. We customize our services as per your specific need, and this helps to ensure that results are aligned with your business objectives.
• Improved Customer Satisfaction: In the telecommunications industry, customer satisfaction is affected by service levels, service rates, bonus features and customer service, among other factors. Whether your audience is B2B or B2C, outsourcing to Invensis will enable you to streamline the customer experience with regard to data processing, customer service and other related aspects. Our responsive and high-quality services will help you to boost customer satisfaction and loyalty.
• Technology Advantage: We employ best-in-class technology to facilitate the delivery of the desired results to your business. If the ideal application is available in the market, we identify and utilize the software, or we build one from scratch based on your specifications. Outsourcing to us prevents your having to invest in technology in-house and spend on its maintenance.
• Data Security: We understand that data can drive business growth and hence, it should be safeguarded like any other asset. In adherence with our ISO 27001 certification, we have stringent data security measures in place to protect all your confidential information.
• High-Quality Results: We are an ISO 9001 certified company and outsourcing to us will assure you that quality management standards are being employed for deliverables. This is across service categories - data processing, software development, call center or finance and accounting services. You can rely on our Quality Assurance (QA) team to validate all output before delivery.
• Disaster Recovery and Business Continuity Planning: Invensis' delivery centers are situated in safe zones. You can count on us for business continuity planning and any disaster recovery. We closely monitor our IT infrastructure to negate the chance of any downtime that can affect the delivery of results to your business.
• Streamlined Vendor Management: Invensis offers a wide range of business process outsourcing services, covering requirements in call center, data processing, software development, finance and accounting and digital marketing. You can depend on us for all your business process outsourcing needs, which will minimize the stress of multi-vendor management.
• Best Practice Approach: With deep industry experience of more than 19 years, we have expertise in facilitating our clients to achieve success. We follow global best practices in process implementation to deliver the best possible results for your telecommunications business. Using metrics and Key Performance Indicators (KPIs), all outsourced processes are fine-tuned to deliver the right outcome.
• Real-Time Reporting: We will provide you with regular reports and access to a dashboard to keep you in the loop of the progress of the project. A project manager will be designated for your process, and you can stay in touch with him or her to offer feedback or for any change in the requirement.